Okay so this is my 3rd time buying from this company, and will most likely be my last. Their customer service is virtually non-existent. You send an email to them and won't hear back for another 24 hours at the least. Their return/exchange policy is horrible. You only have 14 days (most companies give your 30 or more) to return for full credit. Most companies that I have bought from online (and I do alot of online shopping) will provide their customers with a free return shipping label. I wanted to return an item that was a size too big. Keep in mind that my nearest Killstar location is just a county away from where I live, and yet they can't even give their loyal customers the courtesy of providing them a shipping label. On a side note, their clothing is overpriced. I don't see myself buying anything else from them solely based on the fact that their customer service is terrible.