I placed a large order on the Black Friday sale, after having a break from shopping with killstar for almost a year. I was a loyal client of about 7 years beforehand. I knew them to always use the shipping services of Royal Mail. Since I am used to this service, I knew exactly how much I am going to pay in fees upon releasing the parcel from customs in my own country. They ended up shipping my parcel to me with UPS, without asking me if that was o.k or mentioning this anywhere on their website. UPS is known to be a bunch of crooks in my country, and they demanded twice the amount of taxes I have calculated in different "holding and releasing" fees. Had I known they are using UPS now, I would have stayed away. In response to my plea for them to accept the parcel back because I can't pay such a ridiculous sum of money, customer service told me that I will have to pay these fees and the return shipping fee would be deducted from my refund. It is entirely their fault for the lack of transparency. I paid the stupid sum and am now waiting for my parcel, but it was basically ransom money. I am going to unbox the parcel in front of a camera. If anything is broken inside, they are going to be slapped with a Paypal case immediately. Not even going to wait for them to respond. They are going to be unhelpful anyway. Will never buy from them again, and will alert everyone to stay away.