I just made a last time christmas buy at this store, it was late at night and I absent-mindedly forgot to change the size of the order from an XS to an L. Crass mistake on my part.I noticed it as soon as I got the email invoice and immediately proceeded to email them regarding the size change. They told me that as quoted on the faqs, they did not make order amends even though they have an option called "Amend or cancel the order"... Then why do you have an option for it?! They replied whilst I was sleeping and sent the shipment either way, before I even had time to reply. They had the audacity to say that I had to explicitly say "I want to cancel the order" Wasn't it obvious that if you weren't willing to amend it to the right size that I did not want it?! What would I do with leggings 2 sizes below the ones I wanted? Dress my fishes? The least you could do was postpone the shipping until I replied to your rejection. It was already paid anyway. You just needed to say "oh the costumer wants an L instead of an XS. Let's just switch it before shipping. It costs the same, it's the same product and it's in stock." But no, let's make the client go through the hassle of reshipping the item as soon as it touches his doorstep and have him pay shipping again, and have him wait a month or more for the product he wanted, that'll make him want to buy from us again. So in conclusion: Items might have good quality and the customer support is fast to reply, but they treat you as textbook case scenarios. They have 0 consideration for the customers and show 0 effort to help you whatsoever. So if you buy from this shop, pray that everything goes well, otherwise you are doomed, you've been warned. Yes I am rating the shop before everything is even solved, because at this point, nothing they can do can raise the score from my perspective.