I purchased items that totaled over $184 dollars from Killstar. FedEx was set to deliver my package on the 23rd of November 2020. Three day later, I still had not received my order. I asked Killstar to make a claim on the missing package so I could be reimbursed or have order re-shipped. They did respond back to have me sign paper stating th as t this was not an attempt to commit fraud and basically wrote an email stating don't contact us, we'll contact you. Well, a month later, nothing. The claim process should have only taken 5 to 7 days as it was just clothes. I called FedEx myself and they explained that the case had been closed and my repackage could not be recovered. Okay, so why hasn't Killstar gotten back to me? So I emailed them back and tell them what was said. They sent me a reply that they are NOW reaching out to FedEx. As of today, that was two weeks ago. Email me them again, after talking to a FedEx customer service representative. She gave me permission to give them her number so she could verbally confirm a failed delivery. Let's see if I hear from them this time. I love there products but this service left a bad taste in my mouth. I had the same issue with Hot Topic and the SAME night the resent me the dress I ordered. No questions asked. That's service. I am not rich, I cannot let 180+ dollars go. I am just really disappointed.