Ok first of all, I'm buying KILLSTAR since I'm like 14 and I even own and wear - to this day (almost 10 years later) - each single piece I've bought back then. The quality is amazing, the designs are amazing and they never seem to disappoint me! The lads and lasses working there are such sweethearts. One lovely lady named Emily was so kind to send me another strap for my bag, because mine was broken after a few months and I mean they could just have said no - which I would totally understand, since I bought the bag weeks ago! - but they didn't! That's what I call a bloody good customer service!