I’ve been a Killstar customer for about 4 years and I gotta say my experiences with this company have been very mixed. The quality of some of the clothing just isn’t up to par, especially for the premium price you pay, and many if my dresses are falling apart on me after only a few uses. My biggest issue with them, though, is their severe lack of communication and customer service. If you make any mistakes when ordering don’t expect to be able to contact them because you won’t get any response. I once ordered the wrong size of leggings and immediately sent them a message asking if it could be changed before being shipped out. I never got a response but instead got a shipment notification almost immediately, which was strange because my tracking info didn’t start updating until quite a few days had passed. Needless to say, I was disappointed. You already have to cover all return shipping fees, which I find is unacceptable since their sizing chart is basically useless. You can try taking your own measurements to determine your size but even that doesn’t always work because of how drastically different the materials they use are and how much stretch they have (which isn’t always thoroughly explained in the item descriptions). Even their ring sizes are off! So you basically have to guess your size when ordering and don’t bother to ask them any sizing questions because they’ll just refer you to their sizing chart. This is not good customer service. If you can quickly notify me that an item I ordered is out of stock and promptly issue me a refund, it shouldn’t take much effort to at least respond to customers who have order inquires. That being said, I do still purchase from the website from time to time, though I’ve been steady stepping more and more away from the brand these past few years. It’s undeniable that they have some really unique items that you can’t find readily in small towns and they’re prompt at shipping out packages and always neatly pack your items. I especially love their Hazel Leggings, socks, pins and sew on patches as well as some their jewelry (I highly recommend their stainless steel earrings, they’re really great), and their Starlight Flats. I was also able to nab their Hell-O-Ween Pumpkin handbag and so far it’s been holding up just fine. That being said, buying from this brand is a gamble and I would highly recommend looking up reviews on items your interested in buying before pulling the trigger.