This company is extremely incompetent with no regard for customer service. I had a nightmare experience with them a few months ago. I had to make dozens of calls to them to get things done. It's very difficult to get through to the relevant person. I always got a promise of a call back but no one ever did. No one responds to emails either. Furthermore, this company is also very dishonest with everyone. Charges they had for rental car were extremely excessive. They have given different figures for my compensation every time I call them and they still owe me £1000 which I have little hope to recover from them. Claim Number: KAM2003118