Kings Road Merch has great quality merchandise and shipping, even international, is pretty quick, which is why I tend to keep coming back (despite the undesirably high international shipping costs to Canada, seeing as there is no Canadian store for any of my favourite artists and I must purchase from the US store). However, customer service definitely requires some improvement, as well as the technological side of things (such as the website). I am unable to log into my account or check any order statuses, because the website insists my account does not exist, however if I try to recreate my account, it tells me an account with that email address already exists. I reached out on the website/through email and received no response, and when I reached out on Facebook, all they did was tell me to login using a different browser--I had already tried 3 different browsers and 2 different devices. When I explained this, I received no response at all, and I still cannot log into my account.