Terrible customer service from Kings Road Merch. I preordered an album from Kings Road and I received a shipment notification. The shipment was marked as pre-shipment, label created and stayed that way for three weeks. When I reached out to Kings Road via email I received no response. I then reached out via their Facebook Messenger, which elicited a response within 30 minutes asking for the order number. I immediately sent the order number and then received no response for over 24 hours. When I responded asking what was happening, I received a response that customer service was working on the issue. That was a week ago, with no response at all from Kings Road. I will never use this service again. I could have ordered from another company and had the album almost a month ago.