Products sold by KRM are not the issue, the lack of customer service and repeated incorrect shipping of ordered items are the issue. Unfortunately, KRM is a necessary evil for some artists. Orders I've made including multiple items have almost always needed multiple attempts to contact nonexistent customer service. Mailing is fair. I ordered an autographed poster, but it never arrived, when it did after countless contacts of KRM and the actual artist is shipped, damaged. KRM attempted to "right" this, even though they didn't have to. The tube containing the autographed poster, 2nd mailing, was mailed WITHOUT being taped on either end...yep damaged again, I AM SO DONE. M KUEHNE. ( How did I communicate with the company? LOL, more ways than listed below.) FB messenger WAS the only way anyone would respond other than a generic email response. This picture submitted is of the first damaged item. I'm tired of taking pictures of KRM incompetence, so that's all I'm messing with.