Can't recommend Kinguin anymore. I bought a game account which has been located in a different country thus I'm not being able to play the game and of course you can't get a refund because it's a "game account". They never said it's in a different region, Steam won't let you play games when they're region locked.
If you refund something because you bought the wrong product you only get balance back. The issue is I wanted to buy something with the balance I had left and didn't have the option.
Stay away from them.