Running a business means relying on suppliers who understand urgency, accuracy, and customer care. Unfortunately, Kite Packaging fails on all three. I placed an order for cardboard boxes, used a voucher, and added some packing materials. What did I receive? Nothing. Only after checking did I find out the order wasn’t dispatched because they were missing one small packing item. Instead of sending the rest, they held the whole thing back. So I had to contact customer support, cancel the order, and place another one without the missing items. By then, the voucher was lost, and I had to pay for next-day delivery because I was at risk of running out. The next day came, still no order. Why? Because this time I made the mistake of adding some rolls of tape, which they also didn’t have in stock. Their solution? Ship my “next-day” order in three weeks. Once again I had to contact customer support, cancel the order, and place another one without the missing items. Apparently, I am the problem here. I keep adding items that are shown on their website but not actually in stock. And of course, it makes perfect sense to block a £700 order over £30 worth of tape. Cancelling and reordering after customer support calls seems to be the “normal” routine expected of a Kite customer. You’re expected to be happy using their clunky, outdated website, wasting your time, and risking running out of supplies, all so they can save a few pounds on shipping. It would never occur to them to ship what they do have immediately, or to warn you before taking payment for next-day delivery that your order will actually take three weeks. No, you pay first, then dig through the follow-up email to figure out what you might be getting this time, and what you’ll need to cancel. We will not be using this supplier again. The cheapest prices may look good upfront, but with Kite you pay more in the long run: wasted time, missed deadlines, and constant hassle. Reliability and customer care don’t seem to feature anywhere in their business model.