This is the worst travel agent ever. They made a fraud and the service is unacceptable. This site needs to close immediately. It is against EU rules, it keeps the money from the cancelled flights, even though the regulations are protecting the costumers by providing them anoher alternative (for which you need pay extra in kiwi !!!! and they dont give money back they keep them for themselves by stealing from us). I purchased airline tickets with Kiwi for a trip in December 2020. My flights were canceled by the carriers due to COVID-19 and they informed me that they cannot do anything about it apart from giving me back 100Euro from the 700Euro that i paid for my ticket. I contacted 1 of the airlines and they helped after begging them to keep my tickets open. Kiwi needs to be audited and close now!!!!