Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,394 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi.com end up changing my flight back and wanting to charge me an extra $113 for a flight they end up changing time and date for my flight back. I was so frustrated. What ever money they try to save me I end up pay way more money to find a flight back. I wish I have red the reviews on this company before I bought my airline ticket from them. Not to mention their customer service is the worse service.”

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Posted 2 weeks ago

“Got my funds back, thanks to harrylucy977 - @ gmail . com.”

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Posted 2 weeks ago

“Got my funds back, thanks to harrylucy977 - @ gmail . com.”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 weeks ago

“KIWI IS A NO INTEGRITY AGENT BY SCAMING ITS CUSTOMERS EVERYDAY!”

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Posted 2 weeks ago

“Bad they did not refund me for 3 flights caused by their error”

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Posted 2 weeks ago

“After I thought that the relationship with kiwi.com would get back on track, I purchased another flight with kiwi credit plus the difference on my credit card. After making the payment, I went ahead and booked my hotel. A few hours later I receive an email from kiwi that the price has changed and I have to pay another 250 euros. Now with the hotel paid for, they are forcing me to pay another 250 euros for something that I have already confirmed and paid for. I also checked with the airline and their price has not changed at all. As for customer service, I will say nothing more because they did not help me at all, just like last time. I will not recommend them anymore and after using up the kiwi credit, which is actually all my money from the first interaction with kiwi, I will stop being their customer. I am sorry!”

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Posted 2 weeks ago

“Lost $950K—saved by Supreme assets recovery AT G mail .com”

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Posted 3 weeks ago

“Avoid Kiwi.com – Hidden Fees and Misleading Practices At first glance, the site seems efficient—but don’t be fooled. Kiwi.com applies a 30% markup on baggage fees, which I only discovered after booking. They also sneakily added a €25 per person charge for a so-called “connection protection” service I never requested. The worst part? For a flight with DAT airlines, they charged €52 per person for checked baggage—even though all DAT fare classes already include baggage in the ticket price. This kind of pricing manipulation is unacceptable. It’s clear that Kiwi profits through hidden charges and shady strategies. Always compare prices directly with the official airline websites. For a simple Pantelleria–Milan flight, I ended up paying about €100 more per person than I would have by booking directly with the airline. Customer service? Useless. Each time I contacted them, they gave a different excuse and never addressed the actual issue. Stay away from this company.”

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Posted 4 weeks ago

“When I couldn't access my money, I felt completely overwhelmed. Thankfully, Mrs. Lucy and her team came to my rescue. They were incredibly attentive and professional, walking me through each step of the process. With their help, I managed to recover my funds, which I had never believed was possible.”

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Posted 4 weeks ago

“I booked a multi-leg journey through Kiwi.com and believed I had premium Disruption Protection—the kind that’s supposed to cover changes outside the traveller’s control, like flight cancellations or schedule changes. When one of the carriers changed my connecting flight, I expected Kiwi.com to resolve this. To my surprise, I found out I would be completely out of pocket and had to pay to rebook a new flight so I’d make my connection. I spoke with multiple agents and even escalated to a manager, explaining the situation. I was told that I only had Disruption Protection and not Premium protection—something I don’t recall ever being offered clearly during the booking process as a necessary add-on. Despite the circumstances, no one was able to waive the fees or offer a proper solution. The responses were inflexible - they said I could get a refund but it might not be the whole amount. I said I needed the flight and this wasn’t an option. What’s most frustrating is the disconnect between what Kiwi.com advertises and the reality. I had disruption protection, but apparently this still meant I had to pay for something out of my control when the carrier changed the flight time. I’m asking Kiwi.com to do the right thing and issue a credit or refund for the extra costs I incurred due to an airline change outside my control. Until then, I strongly advise other travellers to be extremely cautious when booking through Kiwi.com—especially when it comes to their so-called “protection” plans.”

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Posted 4 weeks ago

“There’s no option to give a 0-star rating — otherwise, I would have given that. Worst experience ever, full of fake promises. Before my flight, I confirmed with a Kiwi agent regarding the baggage allowance. They assured me that 15kg of checked-in baggage was included. However, when I arrived at the airport, the check-in counter rejected my baggage, stating that no baggage allowance was included with the ticket. I had to rush around and eventually ended up paying for 15kg of baggage at the airport to board the flight. Sorry to say, but this service is not trustworthy.”

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Posted 4 weeks ago

“I booked Wizz Air flights through Kiwi.com. The flights were canceled by the airline due to safety concerns. Wizz Air informed passengers who booked directly — but Kiwi never notified me about the outbound cancellation, and only informed me about the return flight after the flight date had passed! Despite both flights being canceled, Kiwi offered a refund request only through their system, and only if I agreed to pay €60 in service fees, with no guarantee of receiving a full refund. This has happened to me before — and in that case, I received only a partial refund, even though passengers who booked directly with Wizz Air were fully refunded. Customer service is almost nonexistent, and responses are automated and unhelpful. Kiwi refuses to take responsibility and shifts the burden entirely to the customer. Avoid Kiwi.com — it's worth booking directly with the airline for peace of mind and real support.”

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Posted 1 month ago

“Terrible customer service on a recent booking. Wasted a-lot of our time, lots of promises and nothing done. Awful. Such a shame as we used to use Kiwi a-lot and had found them terrific many years ago.”

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Posted 1 month ago

“Avoid booking via Kiwi - I do not recommend this platform! I booked a flight via Kiwi, paid and got a confirmation. In the middle of the night I was informed by email that due to technical issues the flight couldn't be booked and that I have the option to be refunded via creditcard (chosen payment-method) or with Kiwi-vouchers, however it was not possible to choose the first option in the form shared. When I was informed that I got refunded with Kiwi-vouchers I contacted the Customer-centre and they asked me to proof that it was not possible to choose that option otherwise they couldn't do anything and they apologized for technical issues. It is obvious that I can't proof a technical issue from their side, thus I am stuck with their voucher. In the conversation with the customer-service they aknowledged the "failure/technical issue" from their side, and were sorry for my frustration yet still nothing that could be done.”

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Posted 1 month ago

“I made a booking with them and when I cancelled they didn't want to give me a refund, when I tried to contact them they didn't take me seriously, it's not reliable and you can look for yourself, I'm not the only one and that's actually a shame.”

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Posted 1 month ago

“Worst customer service ever! No one wants to help you, not proactive. Never book woth this company, you’re taking big risks!!”

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Posted 1 month ago

“One of our three flights on the way home was changed on 2 days after we booked the trip to a day earlier (which shouldn’t even be possible) but that meant we couldn’t make our long haul connecting flight and threw out the entire journey. Instead of allowing us to change our flights to all link up for free, we were forced to pay $300+ for a flight that didn’t link up and had to subsequently miss the wedding recovery day we had travelled for, lose a nights accommodation of our holiday, as well as pay for Ubers and another nights accommodation in Melbourne - costing us nearly $1,000. When we called we were given no help other than “check the website for options”. On top of that, two of the three flights we had on the way home we weren’t even seated next to each other, and there was only two of us! I will never ever book with Kiwi.com again, and I will be telling everyone I know not to as well.”

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Posted 1 month ago

“DO NOT BOOK via kiwi.com! - although cheap and easy to use, they will do absolutely nothing for you in the event of flight cancellations. My international flight got cancelled (and thus refunded); however, kiwi.com did nothing for my connecting flight. They provided an option to change the flight; however, it costed $$$, much more than normal prices. I asked for a refund on that flight and kiwi.com did nothing - even after I contacted the flight carrier directly asking for a refund. They insisted they could not do anything (as it was booked via a third party) and that kiwi.com could contact them on my behalf. However, kiwi.com did nothing. Customer service will do anything to prevent a refund. Avoid at all costs.”

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Posted 1 month ago

“Terrible service kerp away”

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Posted 1 month ago

Kiwi.com is rated 1.1 based on 1,394 reviews