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Kiwi.com Reviews

1.1 Rating 1,293 Reviews
1 %
of reviewers recommend Kiwi.com
1.1
Based on 1,293 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Kiwi.com 1 star review on 4th November 2024
CHRISTINA KARAPANOU
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
170
Anonymous
Anonymous  // 01/01/2019
Extremely disappointed with Kiwi.com. I purchased a ticket with a 3-hour transit, but after the purchase, they changed it to a 68-hour (!) transit. When I contacted customer service, they blamed the airline, but after doing my own research, I discovered that the flight they sold never existed. The airline confirmed that they have no flights on that day, and that this route only operates once a week. Kiwi.com has refused to provide a reasonable solution or a full refund. I warn others against using Kiwi.com – they sell tickets for non-existent flights and take no responsibility. I strongly recommend avoiding them, and I will be reporting this to the relevant authorities.
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Posted 2 days ago
Terrible costumer service. I couldn't complete the call with the booking number. No refund no changes available.
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Posted 5 days ago
VARNING!! Never buy from here! t was the worst horrendous experience! Got sever panic attack! 1- bordingcard was in day to early ! So everyone thought I miss my chance!! But I said look here is my booking it’s for today! In the airport they said no flight to France today at all. Chat with help said they confirmed everything was ok! There was a flight and the boarding card was wrong but my e-ticket was right ! But there is no flight with that nr or that goes to France!! Even to a pic of the tablet with all the flights, no flight with that nr. No response!! So I had to buy a new flight, that cost me over 300€ and fly to one other part of Sweden to take the train for 5h to Stockholm!! NIGHT MARRE!! Everyone I talk to said it’s kiwi that’s not a serious partner said the Spanish!!! VARNING!!
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Posted 5 days ago
Absolutely horrible experience! I tried to make a reservation, and twice the website crashed just after I entered my credit card details, throwing me back to the starting page—no OTP, nothing! I waited for 5-10 minutes, refreshing my inbox for a confirmation email. When nothing came through, I went ahead and booked directly on the airline’s website, which confirmed my booking instantly. Then, 20 minutes later, out of the blue, I get an email saying my bookings on Kiwi are confirmed! I reached out to support, thinking they’d understand that their technical issues caused this mess. And what did they do? The only thing they managed was to cancel one of the duplicate bookings on their own website. I still ended up with two reservations—one on Kiwi and one on the airline's website! They even had the nerve to blame me for the double booking, as if it’s somehow the customer's fault that their website crashed. No refund, no real help, just a mess of an experience. NEVER AGAIN! Save yourself the stress—always book directly with the airline!
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Posted 5 days ago
EVEN THOUGH WHEN I PURCHASED MY TICKET I PAID FOR THE OPTION TO CANCEL AND GET A REFUND. LISTEN TO THIS. I PAID 2374 EUROS AND I RECEIVED THE REFUND AFTER 12 MONTHS IN THE AMOUNT OF 298 EUROS. OFCOURSE NO JUSTIFICATION, NOBODY AVAILABLE TO COMMUNICATE. NO LEGAL DEPARTMENT, NO CUSTOMER SERVICE. THESE PEOPLE ARE SCAMMERS. I TOOK LEGAL ACTION SINCE I NEED TO EXPOSE THE SCAM TO EVERYONE. SEE THE PICTURE I ATTACH. THE AIRLINE REFUNDED BACK THE FULL AMOUNT BUT THEY SENT ME THIS NOTIFICATION THAT THEY WILL PAY ME 298 EUROS INSTEAD. SO THEY KEEP THE REST........
Kiwi.com 1 star review on 4th November 2024
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Posted 6 days ago
I booked my trip thorough Kiwi.com, a UK regulated online travel agency, but on arrival to the airport, my booking was not recognised by the airline and they refused to check me in, so I am currently stranded in Nepal. Kiwi have told me this may be down to “a system error at the airport”, but have so far offered me zero support, even though my booking and contract is with them and they are the UK regulated online travel agency, that I booked through. I have explained my position and asked them to meet their obligations and find me an alternative flight home. If they are unwilling to this, then I will pursue damages against them and advise anyone to just book directly with an airline when taking a flight.
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Posted 1 week ago
WORST EXPERIENCE EVER, do not buy any tickets with them! I have a flight that changed the time schedule, Kiwi.com was noticed 4 days before and did not communicate me, when I had the opportunity to change my plan with no additional costs. I figure out the change in the day of the flight and I had no availability to the new time schedule. Kiwi.com said that was not possible to refund or pay me another ticket in other flight company, because it was the flight company's fault, which proved that Kiwi.com was noticed earlier. So, Kiwi.com did not care and said it was nothing to do about it.
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Posted 1 week ago
Don’t use KIWI Don’t use KIWI, you will regret itI took out Flight disturbance with KIWI costing $947 and when I went to use it KIWIs atrocious customer service kicked in . Firstly claimed I didn’t have the insurance . Then claimed that I actually flew on the flight in Question . Will never use KIWI again and advise everyone else not to . The worst customer service imaginable. They lie , they distort facts . They do not honour their purchases . pay a little bit more and deal with reputable travel agent . Pay a little more but you will have peace of mind . When you book with KIWI you cannot then deal with Carriers direct and you the. Get bogged down in pre mentioned atrocious customer service . Good luck trying to call someone .TRAVELLER BEWARE
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Posted 1 week ago
Do not use this web site, they just steal your money!!!!!After 15 I still do not have my ticket and my money.The only prove is the transaction of almost £900 they do not reply to you to the email and there is no other way to contact them.SCAM!
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Posted 1 week ago
Ticket bought from Athens to Cancun . 3 planes to change , they cancelled the first plane and they changed my baggage allowance to a lower level without asking me!!! One month before departure I am trying to solve the issue and no way to find a solution!!! Trying to contact by phone they I haft to pay again for the luggage! Try to contact complain department their answer was irrelative and wrong ! Now I have send a complain to 3 different departments in case i found a logical solution !!! I should have a compensation because of all the time I have spend and stress because of u!!! Chaos !!!
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Posted 1 week ago
the company website says they are hackers. they truly are. We thought we were booking directly with the airline, on the airline's website and all of a sudden we find out that we booked through this dodgy company customer service non existent. will charge you so much for change of flights even though it is not your fault and even though the airline actually offers free re-booking. stay away if you don't want your holiday to be ruined.
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Posted 1 week ago
I’ve been waiting for a refund a month now and the airlines told me the money as been refunded on their end but kiwi says they can’t see it. They travel representative repeat the same thing over and over. They marked my problem as urgent but I yet to receive a refund. They are a thieving company.
Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024 Kiwi.com 1 star review on 27th October 2024
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Posted 2 weeks ago
They do not answer 24/7 English line when this is in the contract. Do not fly as this company is a scam
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Posted 2 weeks ago
This company is thief , please avoid them and don’t recommend to deal. They didn’t refund my money since March 2024. No service no help. The customer service is unprofessional. Don’t recommend
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Posted 2 weeks ago
Misleading Baggage Information & Poor Customer Service
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Posted 2 weeks ago
Hier niet boeken!!! Beloven dat je je booking 24 uur van tevoren kan annuleren en geven dan uiteindelijk € 10,- van de € 600,- beteaalde euro's terug. Om het overige geld terug te krijgen vragen ze een kopie van alle paspoorten. Geen idee of hier zorgvuldig mee om wordt gegaan. Gezien het feit dat ik uiteidelijk een geld terug heb gekregen ben ik bang dat deze voor andere doeleinden zijn opgevraagd.
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Posted 3 weeks ago
THIS COMPANY IS SCAMMING PEOPLE. STAY AWAY
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Posted 3 weeks ago
Complete scam. Took us off our flight and told us it was cancelled when it wasn't (it was just rescheduled). After we pleaded to them to not take us off the flight as we wanted to be on it they ignored us and did it anyway. Took months to get a refund and they took about $1000 off when we did finally get it. Lied to us several times, horrific at communication. Horrible experience. Definitely just book directly with the airline.
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Posted 3 weeks ago
I recently had an awful experience with Kiwi.com, and I feel compelled to share my story so others don't fall into the same trap. I booked a flight through Kiwi.com using their "Saver" option. Unfortunately, I made a mistake and selected the wrong month for the same date I intended. Realizing this just 30 minutes after booking, I immediately contacted Kiwi.com to request a cancellation. Typically, airlines allow cancellations within the same day with minimal charges, so I assumed this would be a straightforward process. To make matters worse, I even confirmed with the airline that they would have canceled the booking with very minor fees had I booked directly with them. However, since the booking was made through Kiwi.com, the airline couldn't assist me directly. When I reached out to Kiwi.com, I was shocked by their response. Despite contacting them within 30 minutes of my booking to request the cancellation, Kiwi.com flatly denied my request. They refused to refund my money or even offer any reasonable solution. Their rigid and heartless customer service insisted that the entire amount would be lost. It felt like they were deliberately keeping my money without any intention of helping. This is how Kiwi.com cheats passengers — they take your money and show zero flexibility or willingness to help, even when mistakes are reported immediately. They hide behind their so-called "policies" while pocketing your money and leaving you stranded. Beware of Kiwi.com! Their business practices are completely unfair and dishonest. If you value your time, money, and peace of mind, do not book through Kiwi.com. They are only interested in keeping your money, even when a simple error could be resolved with minimal charges. I will never use Kiwi.com again, and I urge others to stay far away. Don’t let them scam you as they did me!
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Posted 4 weeks ago
I booked a big tracel we saced a lot if years. We wanted to go to our daughter before we are to old. I booked and paid 4900 euro.s a employer told me i can cabcel the booking and set a new date we had a lot of fly bookings but must change 1 date fir a hospital appointement. Yes you can he said. And i did and list all my money all our savings!!!!
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Posted 1 month ago
Kiwi.com is rated 1.1 based on 1,293 reviews