Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,315 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 4th November 2024

CHRISTINA KARAPANOU

Kiwi.com 1 star review on 27th October 2024

Robert Vallespi

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no such incorrect, incompetent, robotic, terribly incompetent company. Everyone speaks horribly broken English and is uncooperative despite my rights as a buyer. The airline with which you will says to refund my money and they say no! then i did a little research and there are hundreds of thousands of people who got hurt by them and took their money.”

Helpful Report

Posted 4 days ago

“Worst experience ever. They sent me an email that the airline canceled the flight and gave me only one option which was an assisted refund request and now they are not giving me my money back. So I don’t have my ticket at the moment bc they canceled it and also they took my money. TERRIBLE!”

Helpful Report

Posted 4 days ago

“Kiwi is Fake they ripped me pls do not trust this company. I recover my funds back with the help of PamelaExperts@ G- gmail .com They are available to help. Oce again don't trust kiwi”

Helpful Report

Posted 5 days ago

“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, PAMELA EXPERTS for helping recover all my losses back '' PamelaExperts @ gmail. com '' am currently investing with them because they are reliable.”

Helpful Report

Posted 5 days ago

“Kiwi ripped me off!! Confirmed payment, received FAKE booking number that did NOT exists with airline. FRAUDED ME AND I WILL NEVER SEE MY MONEY!!! STAY AWAY AT ALL COST!!”

Helpful Report

Posted 1 week ago

“Ordered tickets via kiwi company.Wizz Air canceled my flights. I haven't received refund. I've heard that passengers who booked directly through their wizz air received refunds. I've contacted the kiwi multiple times but haven't had any luck. Avoid booking with them!”

Helpful Report

Posted 2 weeks ago

“Their customer support is a scam, don't use this company! Six (6) times I have written the same question to them but they just respond a standard answer and keep ignoring the facts of the case. I reached out to one of their agent by phone, who also verified verbally AND confirmed in writing, that the action by me, to purchase new tickets were OK and according to the carriers policy, but they refuse to refund me. Don't use this company!”

Helpful Report

Posted 2 weeks ago

“I bought tickets, kiwi cancelled them, they told be they haven’t received my money although my bank ensured me that they payment is done!!! I bought from someone else tickets and when i went to the airport they told be that i have double tickets for me and my daughter!!! Never buy from them tickets!!!!”

Helpful Report

Posted 3 weeks ago

“Kiwi.com has been an absolute nightmare to deal with. They repeatedly lied, claiming they contacted the airlines to process my refund, but the airlines confirmed no such request was ever made. Their customer service agents keep giving conflicting and nonsensical excuses. One representative told me the refund depends on the airlines, yet the airlines said they have no control over reservations made by third parties like Kiwi. Now Kiwi is demanding I provide proof of cancellation from the airlines so they can process my refund. How does that even make sense when Kiwi was supposed to handle the cancellation in the first place? This company thrives on confusion, false promises, and passing responsibility. Save yourself the frustration—avoid Kiwi and book directly with airlines or a reputable service. They are nothing short of scammers.”

Helpful Report

Posted 3 weeks ago

“Don't take responsibility on nothing no refunds”

Helpful Report

Posted 4 weeks ago

“I just got to my final destination after three flights! Kiwi always answered my question within a short while. The information on the app was updated and my boarding cards where uploaded automatically.”

Helpful Report

Posted 4 weeks ago

“I was not able to see my reservation. I couldn't do Check-in because number of reservation was wrong. Phone customer service was horrible. I had to buy new tickets because I couldn't see even if my booking is right and available. The worst experience I ever had. They are Horrible! When I tried to go through link to my reservation I only saw info that I don't have access or booking doesn't exist.”

Helpful Report

Posted 4 weeks ago

“Hello i made a booking with KIWI, i tried to cancel after coming across this review page. i was flooded with loads of proof from other people in our situation. Paid for service i cant even get through security with British airways , been told information i have is incorrect. I Paid to speak to them only to be transferred through to a call center in India they wont be able to assist me. Told due to saver ticket but i paid the maximum price , offered a one way trip when i entered information in correctly. Told i will need to arrive at a charter desk 3 hours early and not to bother checking in online . But this company has different information and been told by then i will need to reserve a seat by checking in online.”

Helpful Report

Posted 4 weeks ago

“kiwi will not only nor refund cancelled flights but they won't even respond to messages anymore. i think they are going under. be careful of this scam company.”

Helpful Report

Posted 1 month ago

“That’s just a scamming website. Please do not purchase tickets through this website, I’ve done it and then had to pay twice as much for the fees a the airport. Everyone told me there that this website is scamming people for years, I don’t know why it wasn’t obvious from the start. But for explanation I will describe my problem. I bought tickets from their website, but couldn’t log in to my check in account, since they were holding all the informations for that, I asked why they didn’t done it yet( It was 19 hours before my departure). They told me that the problem is with the airline (?) and they can’t do it, so I have to check in at the airport. Okay, I needed to do something, so I checked in there, but because there was a fee, I asked Kiwi if they will refund me for this, as it was their fault. They agreed, but few days later I got refused to get any money, claiming that it was my fault that they didn’t provide me anything to do the check in myself. Hope someone will take this into consideration and start digging about this company.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with Kiwi.com. I purchased a ticket with a 3-hour transit, but after the purchase, they changed it to a 68-hour (!) transit. When I contacted customer service, they blamed the airline, but after doing my own research, I discovered that the flight they sold never existed. The airline confirmed that they have no flights on that day, and that this route only operates once a week. Kiwi.com has refused to provide a reasonable solution or a full refund. I warn others against using Kiwi.com – they sell tickets for non-existent flights and take no responsibility. I strongly recommend avoiding them, and I will be reporting this to the relevant authorities.”

Helpful Report

Posted 1 month ago

“Terrible costumer service. I couldn't complete the call with the booking number. No refund no changes available.”

Helpful Report

Posted 1 month ago

“VARNING!! Never buy from here! t was the worst horrendous experience! Got sever panic attack! 1- bordingcard was in day to early ! So everyone thought I miss my chance!! But I said look here is my booking it’s for today! In the airport they said no flight to France today at all. Chat with help said they confirmed everything was ok! There was a flight and the boarding card was wrong but my e-ticket was right ! But there is no flight with that nr or that goes to France!! Even to a pic of the tablet with all the flights, no flight with that nr. No response!! So I had to buy a new flight, that cost me over 300€ and fly to one other part of Sweden to take the train for 5h to Stockholm!! NIGHT MARRE!! Everyone I talk to said it’s kiwi that’s not a serious partner said the Spanish!!! VARNING!!”

Helpful Report

Posted 1 month ago

“Absolutely horrible experience! I tried to make a reservation, and twice the website crashed just after I entered my credit card details, throwing me back to the starting page—no OTP, nothing! I waited for 5-10 minutes, refreshing my inbox for a confirmation email. When nothing came through, I went ahead and booked directly on the airline’s website, which confirmed my booking instantly. Then, 20 minutes later, out of the blue, I get an email saying my bookings on Kiwi are confirmed! I reached out to support, thinking they’d understand that their technical issues caused this mess. And what did they do? The only thing they managed was to cancel one of the duplicate bookings on their own website. I still ended up with two reservations—one on Kiwi and one on the airline's website! They even had the nerve to blame me for the double booking, as if it’s somehow the customer's fault that their website crashed. No refund, no real help, just a mess of an experience. NEVER AGAIN! Save yourself the stress—always book directly with the airline!”

Helpful Report

Posted 1 month ago

“EVEN THOUGH WHEN I PURCHASED MY TICKET I PAID FOR THE OPTION TO CANCEL AND GET A REFUND. LISTEN TO THIS. I PAID 2374 EUROS AND I RECEIVED THE REFUND AFTER 12 MONTHS IN THE AMOUNT OF 298 EUROS. OFCOURSE NO JUSTIFICATION, NOBODY AVAILABLE TO COMMUNICATE. NO LEGAL DEPARTMENT, NO CUSTOMER SERVICE. THESE PEOPLE ARE SCAMMERS. I TOOK LEGAL ACTION SINCE I NEED TO EXPOSE THE SCAM TO EVERYONE. SEE THE PICTURE I ATTACH. THE AIRLINE REFUNDED BACK THE FULL AMOUNT BUT THEY SENT ME THIS NOTIFICATION THAT THEY WILL PAY ME 298 EUROS INSTEAD. SO THEY KEEP THE REST........”

Helpful Report

Posted 1 month ago

Kiwi.com is rated 1.1 based on 1,315 reviews