Name: Kiwi.com
Rating: 1.93

“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 2 hours ago

“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 9 hours ago

“Vuelos baratos y mucho apoyo con los check in on line y otros servicios Aunque este año falcaron con gestionar cambios y devoluciones con las aerolíneas , los seguiré usando”

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Posted 1 day ago

“All was good”

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Posted 2 days ago

“We paid Kiwi.com over $1,000 NZD for flights from Buenos Aires to Córdoba, Argentina, for our family of 8, including a 5-month-old baby, 3-year-old toddler and an elderly passenger with mobility issues. Kiwi.com had confirmed our tickets months earlier, so we had no reason to believe there was a problem. However, when we went to check in for our flight, the airline told us they hadn't received any money from Kiwi.com and that no tickets had actually been booked for anyone in our family. We had travelled all the way from New Zealand and needed to get to Córdoba that night for a special event the following morning, which was the whole reason for our trip. Because Kiwi.com had failed to secure tickets we had paid them for, we were left stranded at the airport with 8 people (including 2x babies), non refundable accommodation in Cordoba that night, and no airline tickets there, so we had no choice but to pay $4,850 NZD for last-minute replacement flights directly at the airport. Kiwi.com eventually refunded the original amount we paid, but they are now refusing to reimburse the remaining $3,846 NZD that we had to pay on the night because they hadn't provided the tickets we had purchased from them. The most frustrating part is that this entire situation could have been avoided. If Kiwi.com had been honest about the tickets not actually being booked, we would have purchased them directly through the airline or another agent months earlier, instead of being forced to pay thousands more at the last minute price. We trusted Kiwi.com when they confirmed our booking, and it wasn't until we were standing at the airport that we discovered we had no tickets. This put our entire family in an incredibly stressful situation, especially travelling with a young baby, a toddler and an elderly passenger with mobility issues. Now, after all the extra money we had to pay, we're getting nowhere with Kiwi.com and seem to be stuck talking to automated bots rather than an actual human who can help us with the situation they put us in. All we want is for Kiwi.com to reimburse the additional costs we had to pay because they failed to provide the service we paid for. Instead, they are refusing to communicate properly with us and take responsibility for the situation they put us in. I would strongly recommend not booking with Kiwi.com. We trusted them with a really important part of our family trip, and it has cost us an additional $3,846 NZD. I know they have good ratings, we really thought they were a reputable company, but it's just not worth the risk booking with them, especially now they won't even communicate with us after putting us in a situation like that. I also did a review of them on Trust Pilot and I got a reply to the review by a staff member from Kiwi.com within 6hrs, claiming they were going to investigate the case and have someone contact me directly. However, I haven't heard from anyone there apart from automated or bot responses. It was clearly a way for them to try and save face in the public eye. Booking number 841687792”

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Posted 2 days ago

“Kiwi.com customer service at " 1 855 730 0773" agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 2 days ago

“Kiwi.com customer service at " 1 833 531 7842 " agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 3 days ago

“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 3 days ago

“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 3 days ago

“Hello! I’ve been using Kiwi.com for several years now and am happy with their service. I recommend them to everyone!”

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Posted 3 days ago

“A flight ticket Ryanair purchased with kiwi was 241.99 EUR but the receipt from Ryanair was 198.97 EUR only! Buy tickets directly from airlines' apps. Do not use kiwi anymore since is charging you 21% on top! My mistake was clearly that I didn't check the price first with Ryanair nor the reviews for kiwi. So avoid to make the same mistake.”

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Posted 4 days ago

“Ciao a te che stai cercando un app per risparmiare sui voli. Oggi voglio raccontarti la mia esperienza con l’app di KIWI 🥝. Tutto è iniziato prima di partire, ho scelto per qualche volo il giusto da comprare fino a quando non l’ho trovato. Uno volo Milano Cagliari andata e ritorno da 149,19 € L’andata è andata tutto bene mi arriva ma notifica di check-in il giorno prima e faccio tranquillamente il check-in online come con tutte le altre app che uso e che ho sempre utilizzando per volare. Ma al ritorno, la mattina del volo ✈️ non mi lasciava accedere l’app di KIWI 🥝 nella pagina dove dovevo fare il check-in. Risultato: arrivata in aeroporto ho dovuto fare il check-in con la compagnia area per due passeggeri pari a 121€. Ovvero ho informato l’assistenza KIWI 🥝 subito per un rimborso per la loro negligenza ma nulla. Risultato adesso sto andando per vie legali gratuite suggerite da Google. Il mio consiglio per te lettore:” Compra con la compagnia di volo direttamente il volo dal sito o con un’altra app”. Io non comprerò più da quest’app non ho tempo con un app che non ti fa fare check-in puntuali. 😑”

Kiwi.com 1 star review on 22nd October 2026

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Posted 4 days ago

“Thank you”

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Posted 4 days ago

“It works perfectly well. Very convenient app and good support.”

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Posted 4 days ago

“I've had similar issues with my recent trips. I've paid for wisdom seats and automatic check in with kiwi guarantee but on my return flights I got assigned a different seat than the one I paid for. First time I called kiwi they said it was the airline who did the check in so they couldn't do anything about it, then I called the airline and they said in their systems they can't see I've paid for a seat on my return flight so I had to pay AGAIN to get a window seat. Then when I try to request for s refund with kiwi I couldn't choose seating as options and their ai agent couldn't help, so now waiting for a human being to get to my case and assist me. On my other trip the also assigned me a wrong seat but at least it was a window seat this time and didn't have energy to call the airline again, because it was the same airline from my previous trip and they still haven't replied me for the refund I made for having to pay double for my a window seat. I just don't understand kiwi if I paid for automatic check in via your guarantee and pay for a specific seat, how you can keep making the same mistake? And it's always on my return flight. On my departure flight everything always works out fine, but on my arrival flights there have been the repeating mistakes.”

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Posted 4 days ago

“Todo en orden y excelente”

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Posted 4 days ago

“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 5 days ago

“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 5 days ago

“Terrible company, the worst customer service, changing time and date of flights many times, offering connecting flights where the first flight departs after few hours after the second. NEVER use kiwi. Ne-ver!”

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Posted 5 days ago

“Falsches Gate und Flasche Abflugszeiten wurden in der App angezeigt... Habe dadurch meinen Flieger verpasst.”

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Posted 5 days ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Kiwi.com Reviews