Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.62

1.6 Rating 1,832 Reviews

16 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.6

Based on 1,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 5 star review on 5th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a flight for myself and friends and the day my flight was I end up in hospital with a heart attack I contacted kiwi and told them about what happened they basically told me it’s not there problem and F O in a nice wording Such a horrible experience I would never book with them again and I wouldn’t recommend anyone booking with them”

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Posted 2 hours ago

“We loved how simple everything is and the notifications that we get for every steps.”

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Posted 3 hours ago

“My flight had a "minor delay" of 24hours! They did not bother notifying me. In fact, on the morning of they sent an automated email reminding me of the flight with booking number, flight time and flight number. When I got to the Airport and didn't see my flight on the screen display, I called Kiwi.com. They just said sorry we don't normally notify for minor delays. Terrible! will never use again.”

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Posted 3 hours ago

“Very easy to communicate with, they are thoughtful and send all notifications on time.”

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Posted 5 hours ago

“Polecam, wszystko załatwią za ciebie, podeślą gotowe karty pokładowe ! Super wygodnie. Wszystkie informacje dotyczące lotu beda w aplikacji na bierząco.”

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Posted 7 hours ago

“Everything went well—the reservation, the payment, and the follow-up on the travel process. Thank you.”

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Posted 1 day ago

“Дуже зручний сервіс! Ніколи не підводив!”

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Posted 1 day ago

“Un site folositor!”

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Posted 1 day ago

“Супер очень нравится”

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Posted 3 days ago

“The Kiwi.com customer service number, 1-855-73O-O773, is very helpful for speaking directly with Kiwi.com support regarding flight bookings, cancellations, ticket changes, refunds, baggage issues, check-in assistance, and general travel questions.”

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Posted 3 days ago

“Ceea mai fain experienta ! Am fost impresionat de cât de bine a mers tot ce tibe de zboruri . Mulțumesc.”

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Posted 3 days ago

“Удобно,впечатляет,освобождена была от лишних переживаний.Спасибо Kiwi!!!”

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Posted 4 days ago

“Perdi a conexão de Paris para Porto, mas fui reembolsada a tempo de escolher outro voo, foi tudo muito rápido, eu e minha família não tivemos apoio no aeroporto de Barcelona, mas o sait nos respondeu logo e isso fez toda diferença. Muito obrigada”

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Posted 4 days ago

“Foarte punctuali, foarte prompti, foarte corecti... Iar noi foarte multumiti...”

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Posted 5 days ago

“Cannot get a hold of anyone by phone”

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Posted 5 days ago

“**Exceeded all my expectations! 💚** Kiwi.com appeared exactly when I needed it most. I had to organise a last-minute solo trip, and the other platforms I tried kept letting me down. I decided to trust Kiwi.com and, honestly, it was the best decision I could have made. It was my first time booking an entire trip through an app, and I was genuinely impressed by how simple and stress-free the whole experience was. From the moment I booked until I arrived back home, I always felt informed and supported. The app is extremely intuitive, well organised and easy to use. What impressed me most was the constant communication throughout my journey. I received useful notifications about my flights, reminders, schedule updates, boarding information and even details about the departure gate in advance. As I was travelling alone and I am not a very experienced traveller, these updates gave me a huge sense of reassurance. I never felt lost or unsure about what to do next. Everything was clearly presented on my phone, which made the whole experience much calmer and more enjoyable. Kiwi.com truly exceeded my expectations and made what could have been a stressful last-minute trip feel organised and manageable. I would definitely use the platform again and highly recommend it, especially to solo travellers or anyone who wants to feel informed and supported throughout their journey. Thank you, Kiwi.com, for making my trip such a positive experience! 💚”

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Posted 6 days ago

“I like . Мені все сподобалось”

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Posted 1 week ago

“👍 super veľká spokojnosť”

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Posted 1 week ago

“Хорошая компания”

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Posted 1 week ago

“J'ai été très satisfaite de tout les services, c'était ma première fois que j'achète sur le site et tout les services proposés ont été corrects et rapports qualité prix était le top.”

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Posted 1 week ago

Kiwi.com is rated 1.6 based on 1,832 reviews