Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.56

1.6 Rating 1,791 Reviews

14 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.6

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They couldn't book my flight within their suggested time period. I asked the customer service chat if I could be refunded to original payment method to which they said yes, only to be paid in" Kiwi Credits" which are of no use to me. 1 star is an overly generous review. Their prices are higher than going direct to airlines and they are impossible to communicate with.”

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Posted 19 hours ago

“Kiwi is Super”

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Posted 1 day ago

“Отличный сервиз, рекомендую.”

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Posted 1 day ago

“It was fine with one exception: Vueling made me pay for my hand luggage, the one I traveled with everywhere and had no problems with, shame on them!”

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Posted 1 day ago

“Súper bien”

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Posted 1 day ago

“All ok , had a couple issues with one of flights but overall will use again , all resolved”

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Posted 4 days ago

“Good organization, good opportunities, competent team.”

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Posted 4 days ago

“Muy buen precio, aplicación fácil de usar.”

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Posted 5 days ago

“Absolute scam. Terrible. I picked a flight date and followed it all the way through to payment. Then, I get sent my tickets and, they have booked me the wrong date. Reached out to customer service right away and they said there's nothing they can do. Tickets are non refundable, can't change flights, can't even get flight credit to rebook the flights. Not to mention their ai bot customer service is useless and provides the same auto-generated response for every single question or concern. Don't waste your money with kiwi. It may seem like a good deal until they throw you under the bus and drive away”

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Posted 5 days ago

“kiwi Customer Service Number 1 (855)-730-(0773) can assist with reservations, flight changes, cancellations, travel credits, seat upgrades, baggage inquiries, group travel arrangements, special assistance requests, and general customer support.”

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Posted 5 days ago

“hello i need book a flight”

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Posted 5 days ago

“Everything all right”

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Posted 6 days ago

“I was also scammed by “Kiwi” like many others. My flight was cancelled due to a connection delay and despite their “connection protection”, I never got a new flight or my money back despite multiple attempts. It is almost impossible to get ahold of a real customer service rep. I ended up having to get a new flight from southwest and wasted and entire day plus 400 dollars over this. Do not trust kiwi, it is unfortunately a scam and should be shut down.”

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Posted 6 days ago

“WARNING: Avoid kiwi if possible. Kiwi never booked my flights, I paid full amount and Kiwi never confirmed the reservation with Avianca Airlines. When my daughters and I showed up to check in for our flights, the airlines attendant informed me that the reservation for our tickets was never confirmed by Kiwi. Immediately after, I called customer service where Kiwi’s representative confirmed that the tickets were in fact never issued, although I had already paid full price for all of them . Since it was Kiwi’s mistake and I was left stranded with my two little girls, the representative informed me that she couldn’t book the same flights on her end anymore , however she said that if I was able to buy the tickets at the airport , then Kiwi would reimburse me up to 3,500 USD . Kiwi’s representative agreed that there wouldn’t be any issues refunding me for all of those expenses. After countless emails and unsuccessful phone calls , it took them almost a full month to partially reimburse me , and up to this date , I still haven’t received the $900 remaining .”

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Posted 6 days ago

“Very, very good. A am happy.”

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Posted 1 week ago

“Everything was great: searching for the flights was easy, the prices were competitive (even better than directly with the airline), the booking process was quick, we added all the services we wanted straight away, and we got the boarding passes the day before the departure.”

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Posted 1 week ago

“Good prices and easy to use aplication.”

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Posted 1 week ago

“Buche meine Flüge bei Kiwi seit 6 Jahren.Es gab noch nie Probleme.. Früher sogar Check-in war als Service.. Zur Zeit muss man selbst buchen, aber man bekommt von Kiwi Erinnerung und alle nötigen informationen.. Bin voll zufrieden..”

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Posted 1 week ago

“Never book your flight with this website, it raises your price before the last step. I tried twice, always like this. It is just a waste of time”

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Posted 1 week ago

“If you have any complaints about Kiwi.com,your best bet is to contact their regulators; Czech Trade Inspection Authority ( they have an online e-portal) and EU Commission Consumer Protection. If we all complain, then Kiwi.com will be forced to revise their procedures or alternatively have their Licence suspended. Every aspect of this company is deceitful to the consumer. Hidden fees, sale of "saver" packages whereby you can't achieve eg too short transit time to make connecting flights which are NOT covered by their connection insurance resulting in missed flights, extra cost and inconvenience.”

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Posted 1 week ago

Kiwi.com is rated 1.6 based on 1,791 reviews