Kiwi.com Reviews

"It may look like prices are lower, but you will spend A LOT MORE MONEY (not to mention HOURS) correcting their errors). \r\n\r\nI booked a trip with my wife, two tickets to and back from Tijuana. When there was an issue checking in (only with my ticket, not my wife\u2019s), I was instructed by Kiwi to handle everything through them and not deal with the airline directly. I kept asking them about the issue and they kept assuring me that everything was ok and that I just had to check in at the airport the day of my flight, but my gut told me that something else might be wrong and it turns out that I was right. \r\n\r\nI went to the airport personally since I am staying at a hotel close by. I learned that payment to the airline from Kiwi had been declined after they had already charged me and ASSURED me that payment had been made successfully. The issue took hours to fix and was only solved thanks to a very helpful airline employee. If I had not gone to the airport myself and had waited until the day of the flight as instructed by Kiwi, I would DEFINITELY have missed my flight.\r\n\r\nAND THE WORST PART - since Kiwis error essentially made me wait until the last minute to buy my ticket, I paid almost $300 US MORE THAN WHAT KIWI HAD ADVERTIZED. I used this site to save money - I ended up paying double for a return ticket and spending hours at the airport correcting KIWI\u2019s errors. KIWI\u2019s \u201csupport\u201d chatbot that was feeding me BS for three days had been answering very promptly, but now I have been waiting hours for their response. Thanks to Kiwi, this has been the worst travel experience of my life. \r\n\r\nDO NOT use this site. YOU WILL END UP PAYING MORE than you would pay going directly to the airline, and with HOURS of headache fixing their screw-ups."

"Terrible Experience \u2013 Kiwi.com Offered No Real Support During Disrupted Trip\r\n\r\nThis was my first \u2014 and definitely last \u2014 time booking through Kiwi.com.\r\n\r\nI purchased flight tickets along with their Disruption Protection, assuming it would offer some peace of mind in case anything went wrong. Unfortunately, when a flight connection was missed, Kiwi.com was nowhere to be found. I was traveling with my 7-year-old child, stranded in an unfamiliar airport, with no assistance from the airline or Kiwi.\r\n\r\nThey claim they provided \u201calternatives,\u201d but this is simply not true. I received no updates from March 15th\u201316th, no clear instructions, and no human support. Meanwhile, the last available flight to my destination was selling out quickly \u2014 so I had no choice but to book new tickets out of my own pocket. No parent would risk being stranded overnight in a foreign country with a young child and no help in sight.\r\n\r\nI\u2019ve been passed back and forth between Kiwi and the airline ever since, with both parties blaming \u201cpolicy\u201d while refusing to take real responsibility. If a ticket is non-refundable, why sell a protection plan that promises help during disruptions?\r\n\r\nThe worst part? The lack of empathy. No real-time support, no crew at the airport to assist, and canned responses that just push you in circles. I trusted this platform, but it failed me completely when it mattered most.\r\n\r\nIf you\u2019re thinking of booking through Kiwi.com \u2014 please read the reviews first. I wish I had."

"Kiwi.com ruined my trip. Their platform failed to flag that I needed a transit visa, and I was denied boarding twice. Their \"Premium Service Protection\" is worthless\u2014they offered no real help and told me to rebook at my own expense after their failure. Customer support was unhelpful, recycling the same generic responses with no accountability. I had to spend hundreds to fix their mistakes. Kiwi.com is unreliable, unprofessional, and a disaster for travelers. Avoid at all costs!"

"Worst Ever. Do Not Fly with Kiwi. The \u2018Flexi Fare\u2019 is a make believe fairytale which they will not honour. Their app incorrectly booked me on a crazy 3 airplane, 2 airline, 12 hour journey instead of the direct flight and then they refused to fix the itinerary and refused to offer a refund or credit. They are straight up lying criminals. Never again."

"EVEN THOUGH WHEN I PURCHASED MY TICKET I PAID FOR THE OPTION TO CANCEL AND GET A REFUND. LISTEN TO THIS. I PAID 2374 EUROS AND I RECEIVED THE REFUND AFTER 12 MONTHS IN THE AMOUNT OF 298 EUROS.\r\nOFCOURSE NO JUSTIFICATION, NOBODY AVAILABLE TO COMMUNICATE. NO LEGAL DEPARTMENT, NO CUSTOMER SERVICE. THESE PEOPLE ARE SCAMMERS. I TOOK LEGAL ACTION SINCE I NEED TO EXPOSE THE SCAM TO EVERYONE. SEE THE PICTURE I ATTACH. THE AIRLINE REFUNDED BACK THE FULL AMOUNT BUT THEY SENT ME THIS NOTIFICATION THAT THEY WILL PAY ME 298 EUROS INSTEAD. SO THEY KEEP THE REST........"

"I\u2019ve been waiting for a refund a month now and the airlines told me the money as been refunded on their end but kiwi says they can\u2019t see it. They travel representative repeat the same thing over and over. They marked my problem as urgent but I yet to receive a refund. They are a thieving company."

"I\u2019ve been waiting for a refund a month now and the airlines told me the money as been refunded on their end but kiwi says they can\u2019t see it. They travel representative repeat the same thing over and over. They marked my problem as urgent but I yet to receive a refund. They are a thieving company."