Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.41

1.4 Rating 1,681 Reviews

10 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,681 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alles loopt zoals het hoort”

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Posted 6 minutes ago

“Prenotato volo Catania Roma andata e ritorno molta professionalità, disponibilità e cortesia del centro assistenza molto soddisfatto grazie”

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Posted 4 hours ago

“Tutto andato davvero bene. Avevo un problema con un qr code e subito mi hanno trovato la soluzione inviandomi le carte di imbarco”

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Posted 1 day ago

“I use Kiwi for all my travels. Mostly for booking cheap flights all over the world. Always accurate and with timely and up-to-date information. I like Kiwi!”

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Posted 1 day ago

“Reis was goed georganiseerd, ik vind alleen gek als je iets boekt en het niet door de vliegmaatschappij wordt gehonoreerd dan krijg je meteen je geld weer terug, kunnen jullie niet eerst bij de maatschappij kijken of de plaatsen vrij zijn voor je betaald. Je denkt dat je geboekt heb en later blijkt dat je weer opnieuw kan beginnen.”

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Posted 1 day ago

“Несколько раз пользуемся этим приложением и очень довольны сервисом”

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Posted 1 day ago

“Absolut erschreckend und im Ernstfall vollkommen unbrauchbar. Ich habe selten ein derart chaotisches, verantwortungsloses und frustrierendes System erlebt wie bei Kiwi.com und dieser sogenannten Reiseversicherung. Im konkreten Fall geht es um einen Todesfall eines Reisenden und trotzdem schafft es niemand einen klaren Ansprechpartner oder einen funktionierenden Ablauf bereitzustellen. Es ist praktisch unmöglich den Schadenfall überhaupt vernünftig einzureichen. Kontaktwege funktionieren nicht. Formulare führen ins Leere. Man wird nur zwischen Kiwi und AXA hin und hergeschoben bis man irgendwann entnervt aufgibt. AXA findet angeblich keine Police. Kiwi verweist auf AXA. AXA reagiert nicht. Niemand übernimmt Verantwortung. Niemand hilft wirklich. Und genau das macht die Situation so unfassbar enttäuschend: Öffentlich antwortet Kiwi schnell auf Bewertungen damit andere Kunden denken das Problem würde bearbeitet werden. In Wirklichkeit passiert absolut nichts. Per Email oder Telefon meldet sich niemand. Keine echte Hilfe. Keine Lösung. Keine vernünftige Bearbeitung. Nur öffentliche Standardantworten für die Außendarstellung. Für mich wirkt dieses gesamte System im Ernstfall wie ein kompletter Zusammenbruch sobald wirklich etwas Ernstes passiert. Wer glaubt hier im Notfall Unterstützung zu bekommen sollte sich das sehr gut überlegen. Für mich absolut eine der schlimmsten Support Erfahrungen überhaupt.”

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Posted 2 days ago

“fatal experience my flight delayed for 8 hours, and I missed my second, they only sending bots to say - it is under verification for 3 months !! I only want my money back - scums!!”

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Posted 2 days ago

“Everything was simple and good, pricy were significantly better than other platforms and everything was great!”

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Posted 2 days ago

“Wszystko sprawnie i na czas.Jestem zadowolony z obsługi Kiwi.”

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Posted 2 days ago

“La puntualità”

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Posted 3 days ago

“La puntualità”

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Posted 3 days ago

“All perfect”

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Posted 3 days ago

“Thanks lovely kiwi compact🫶”

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Posted 3 days ago

“Flight cancelled 2 times and no support from the company.”

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Posted 3 days ago

“Booking ID: 726762861 Very poor experience with Kiwi.com. My flight was cancelled by the airline, yet I still haven’t received my refund after weeks of waiting. Customer support keeps repeating the same message: “we are following up with the airline,” without giving any timeline or solution. No accountability, no clear answers — just delays. I provided all requested information multiple times, but the process feels intentionally slowed down. At this point, I had to initiate a chargeback through my bank. I would not recommend Kiwi.com. If something goes wrong, don’t expect real support or timely refunds.”

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Posted 3 days ago

“If I could give 0 i would I was late for a connecting flight due to the airline its been 5 weeks and still no refund or response from the company wouldn't use this company again and strongly suggest no one uses this site.”

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Posted 5 days ago

“Not even 1 star. I booked our flight and selected seats. When I checked in today, our seats were not reserved even tho our confirmation from Kiwi had assigned seating. Allegiant said Kiwi never purchased the upgraded seats so now we are in the last row. Never will book again with Kiwi.”

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Posted 5 days ago

“Я в захваті! Давно користуюсь додатком і мене все влаштовує. Так тримати!”

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Posted 5 days ago

“Jsem velmi spokojená s vašimi službami ❤️”

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Posted 6 days ago

Kiwi.com is rated 1.4 based on 1,681 reviews