Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.26

1.3 Rating 1,582 Reviews

7 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.3

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Double booked me, terrible experience with the refund/ cancellation policy. They basically stole $800.”

Helpful Report

Posted 14 hours ago

“It´s easy to find any way quick”

Helpful Report

Posted 17 hours ago

“Had two frustrating experiences with Kiwi.com. First, my payment was charged with no booking confirmation, only to be refunded an hour later with no explanation. Then on a separate booking for 4 passengers, the e-tickets came back with different PNRs for the same group — meaning we aren't linked during check-in and could end up seated apart on FlyScoot, which auto-assigns seats before departure. Would not recommend for group bookings. Will be using other agents going forward.”

Helpful Report

Posted 1 day ago

“I am so happy to find a cheaper ticket amidst this Middle East crisis in the other direction through Thailand , Seoul with self transfer option. Thankful for that”

Helpful Report

Posted 1 day ago

“Oferte bune, ușor de accesat”

Helpful Report

Posted 2 days ago

“They lie about prices. They increase 20€ once you fill everything.”

Helpful Report

Posted 2 days ago

“Good prices!!”

Helpful Report

Posted 3 days ago

“This was the most problematic experience booking a flight I have ever had. I booked my flight weeks in advance and everything was confirmed, I even received an email saying that the carrier had confirmed. The morning before the flight I was reminded to check in. As I was doing so, I noticed I didn’t have my reservation number so I got in contact with the company and they then told me that the flight was unable to be booked successfully, and they were working on a resolution. I was very confused as the booking had been fully confirmed. I was then offered a new flight which I accepted. This new flight was processing and i decided to reach out again as It was not a confirmed booking and i was due to leave in less than 12 hours. After two frustrating and misleading phone calls, I was told that the new booking was also unable to be completed due to technical issues (even though the flight was still available to book on other websites, so it’s not as if it had sold out), they offered me a refund and “i’m sorry”, which was not acceptable as my flight was due to take off in a few hours. I then had to rebook a new flight for the next day which was far more expensive and with a long layover. It is lucky that I decided to check in online and wasn’t planning on checking in at the airport as I would’ve had no flight to get on- and absolutely no correspondence from the company regarding the issue with booking the flight. I would avoid booking with this company at all costs.”

Helpful Report

Posted 3 days ago

“My flight that I booked through Kiwi had a small delay of 2 hours, still had plenty of time for all connecting flights. Kiwi offered me two options, which appeared to be a credit because of the delay, but instead, it canceled my entire flight. Kiwi only issued me barely half the cost of the flight. Customer service was an absolute joke, the lady could barely speak clear english and just repeated her talking point over and over again. I absolutely recommend to never use this crooked company.”

Helpful Report

Posted 4 days ago

“Kiwi failed to register carry-on for me and my wife on 4 flights under the same reservation. Also Kiwi didn’t registered my correct name for one of the flights so I had to fix it directly in the airport, impacting my travel schedule.”

Helpful Report

Posted 4 days ago

““Honestly one of the smoothest booking experiences I’ve had. Everything was clear and easy to follow from start to finish. I quickly found a good deal and completed my booking without any issues. I also liked how I received updates along the way, which made me feel more confident about my trip. So far, everything has gone perfectly. Definitely recommend!””

Helpful Report

Posted 4 days ago

“Od objednání letů až po jejích uskutečnění jsme byli vždy dobře informování. Vřele doporučuji. Plná spokojenost.”

Helpful Report

Posted 5 days ago

“I booked my ticket for a fixed date but… I booked my ticket for a fixed date but when I got to the airport I found out it was changed to a month later! Another passenger had the exact same problem! It s a scam!”

Helpful Report

Posted 5 days ago

“I missed my flight and they just credited me points, so I could buy a new flight.”

Helpful Report

Posted 6 days ago

“Komunikace super”

Helpful Report

Posted 1 week ago

“Their assistance made a big difference. They addressed my withdrawal issue promptly and ensured the process moved forward without delays.”

Helpful Report

Posted 1 week ago

“Super service, organizing”

Helpful Report

Posted 1 week ago

“Am avut zbor către Barcelona si a fost totul ok ca si cazarea luata prin Kiwi tot in Barcelona. Totul a decurs f bine”

Helpful Report

Posted 1 week ago

“Good cheep flights and easy to use”

Helpful Report

Posted 1 week ago

“De er i umulige at få ordentlig i tale når der opstår ændringer. Chatbotten er uduelig. Vi måtte betale for sæder flere gange pga ændring .”

Helpful Report

Posted 1 week ago

Kiwi.com is rated 1.3 based on 1,582 reviews