Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.65

1.7 Rating 1,854 Reviews

17 %

of reviewers recommend Kiwi.com

Company Reviews

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1.7

Based on 1,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Foarte mulțumită de aplicație,de informațiile regasite in ea, de prețuri, check-inul automat. Mi-a depășit așteptările si chiar recomand kiwi.”

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Posted 11 hours ago

“Kiwi customer service number 1 (855)-264-(1722) can help travelers address reservation issues, change flight details, request cancellations, check travel credits, manage seats, and resolve baggage-related questions.”

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Posted 22 hours ago

“The initial booking with Kiwi was fine. I was able to get flights for my wife and I for our trip. The problem came when we had to do the self transfer. Kiwi had a transfer guarantee which made me feel better. We had two flights going and two flights back, both through Punta Cana, Dominican Republic. In Punta Cana, they have no idea what you mean when you try to explain a self transfer. Going our second flight was delayed, which may have been a good thing because it took two hours to get to the check in, after going back and forward with security, from immigration, to connections and back to immigration. Coming home, we only only had 2 hour a and 15 minutes between flights. I was able to check in online, it took three attempts for the second flight. Our first flight was delayed 30 minutes. Then we had to get a bus from the tarmac, get our bags, and get to the check in counter. We were in the web check in counter for an hour, not moving, with only a couple groups/families in front of us, we didn't move. We missed the second flight. It took a couple hours to talk to someone from that airline and they said we could get a flight in two days. Then we wanted to use the kiwi guarantee. We got our credit for the flight already when we learned about the 30 minute delay. I found a flight the next day with a different airline and booked it. Only then to learn it didn't go through about an hour later. I then booked the exact same flight through the airline directly, no problem. Thankfully, we had separate trip interruption insurance and had that covered. Kiwi was no help in the end.”

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Posted 1 day ago

“Дякую, ще один гарний досвід . Все пройшло , як завжди , круто”

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Posted 3 days ago

“Oui impeccable”

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Posted 4 days ago

“The variety of rutes and airlines company that can be found in the app.”

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Posted 4 days ago

“Great way to save some $$$ on flights. It allows you to choose the amount of luggage, meals, etc to avoid waste. I liked that it provided me reminders of when to check-in and if there are any flight delays. Gave me options for hacks such as self transfers when searching for flights. However, I would suggest that self transfers allow a minimum of 3 hrs between stopovers to account for flight delays, baggage claims, and Customs to avoid missing your connecting flight.”

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Posted 5 days ago

“It helped me quickly see the available flights. Push messages helped me remember important deadlines.”

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Posted 6 days ago

“Простое, понятное бронирование и регистрация рейса. В поиске доступных цен kiwi - «в первых рядах»”

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Posted 6 days ago

“Everything went smoothly. Booking was easy, all flight information was clear and accurate, and we had no issues during our trip. The whole process was simple and reliable. We would use Kiwi.com again.”

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Posted 6 days ago

“Convenient application, up-to-date updates and notifications about changes in departure times.”

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Posted 1 week ago

“Very convenient app! Kiwi.com takes care of the check-in and sends your electronic tickets. All you have to do is pack your bags and go!”

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Posted 1 week ago

“Легко, информативно, оперативно, дёшево, понятно”

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Posted 1 week ago

“Simplemente lo recomiendo.”

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Posted 1 week ago

“Good platform. Ticket booking + kiwi app + reminders. I do not rate them 5 stars because they're to aggressive trying to sell you extra services. While I do understand they make money on this, a little bit push would be welcome.”

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Posted 1 week ago

“I’m amazed at the ease with which I was able to make my reservation and the after service support! I will highly recommend!”

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Posted 1 week ago

“I highly recommend Kiwi, I have purchased my plane tickets for the last 3 vacations on your site. As long as they keep the prices decent, I will definitely purchase again in the future.”

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Posted 1 week ago

“Kept me informed with all changes from booking to the end.i like the itinerary they provide you with which includes layovers etc and it layer out in a easily read format”

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Posted 1 week ago

“Friendly staff make me happy”

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Posted 1 week ago

“good app and friendly”

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Posted 1 week ago

Kiwi.com is rated 1.7 based on 1,854 reviews