Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.11

1.1 Rating 1,488 Reviews

3 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,488 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Всё супер! Спасибо за удобный сервис и отличную поездку!»”

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Posted 4 hours ago

“They canceled my ticket without any confirmation and refused to help (I could only ask for refund). When I contacted the airlines directly, they told me it was kiwi who canceled my flight. Fortunetly, the airlines were much more helpfull opposite to kiwi. Please avoid those scammers!!!!”

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Posted 19 hours ago

“Yes, kiwi the best!”

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Posted 3 days ago

“Very nice”

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Posted 3 days ago

“Kiwi’s customer support provided incorrect information which directly caused my husband and me to miss our flight. We were explicitly assured that everything was in order and that we would be notified of any changes. However, at the airport, the tickets issued by Kiwi were declared invalid and we were denied boarding. Although Kiwi later admitted that the issue was caused by their own miscommunication, their follow-up behavior has been unresponsive and unprofessional. I sent countless emails to multiple Kiwi addresses and contacted in-app support, yet no one provided any meaningful help. At one point, I even received a blank email stating “Please provide:” with no further information, and despite replying, I never received any response. The claim that I refused to share booking details is false. I sent Kiwi old tickets with incorrect information as well as new tickets issued by them, which they explicitly instructed me to show at the airport. Airport staff clearly stated that those documents were invalid and that only the actual reservation matters, which resulted in us missing the flight. The tickets were not cheap, the stress and financial loss were significant, and the refund process is still being unjustifiably delayed. This has been an extremely disappointing experience, and we strongly do not recommend booking with Kiwi.”

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Posted 3 days ago

“Быстрое бронирование, оперативно прошла оплата . Много раз пользовалась приложением и не было проблем. Виртуальный помощник тоже быстро отвечает на вопросы и помогает.”

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Posted 3 days ago

“Stay away from this company the are less honest with people i book fly over the app and wen i coming to mike a payments keep say payment failed then i tru with different bank card then after 2 minutes i get confirmation email from first time wen said payment error and second time i contact them regarding this issue the said cancelled one of them so cancelled and the tell me unfortunately one of you fly not refunded i keep explaining to them it was app error and is not my fault no one help now the want refund €7 out of €213”

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Posted 4 days ago

“I booked a flight with kiwi, everything looked like it was confirmed, i paid the bill all was well. BUT…. When i got to the airport i found out that my flight was not confirmed and was actually on standby and i was required to pay an additional $700 which I wasn’t expecting. Please double check with your actual airline and make sure you are confirmed through them. I’ll never use kiwi.com again”

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Posted 4 days ago

“I used Kiwi for the first time a few months ago and was really impressed with how smoothly everything went from start to finish. The flight was far better than other airlines that operate short journeys around Europe. The staff were friendly and professional, which made the whole experience more enjoyable. What really stood out was how calm and organised disembarking was passengers only stood up when asked, making it a much more civilised and stress-free way to leave the plane. Downloading the app helps a great deal with all the relevant information you need to know about your flight. Overall, it was a great experience and I will definitely be flying with this company again.”

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Posted 6 days ago

“Booked flights in kiwi.com over 20 times, never experienced any problems and the price is always the most competitive.”

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Posted 6 days ago

“Buna, kiwi.com este de nota 10”

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Posted 6 days ago

“I booked the wrong time by mistake and contacted them within 5 minutes to cancel or change it. They refused and kept pushing a €30 cancellation fee instead. I had no real option but to keep the ticket. Very frustrating experience. I don’t recommend Kiwi. The usual 24-hour U.S. credit card protection doesn’t apply with them.”

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Posted 1 week ago

“My flight from Batman to Istanbul was cancelled due to weather conditions, which caused me to miss my connecting flight to London. Kiwi.com were immediately contactable by phone and through the app, and they responded promptly to all of my questions. They managed to credit my account for the cost of the missed connecting flight, which allowed me to book an alternative flight the following day. Everything was handled quickly and without any additional cost to me.”

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Posted 1 week ago

“I have never had a more stressful time in my life than with kiwi.com. I bought 4 tickets from Kuala Lumpur to Barcelona and the system made a mistake in my last name. When I saw the mistake 11 days before the flight, I started contacting kiwi.com to correct the mistake, but until the flight, kiwi.com did not take any action, only unconscious responses to my emails. I had to solve the mistake myself. If you do not want this situation to happen to you, do not use it and delete the kiwi.com”

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Posted 1 week ago

“If I could, award 0 Stars, I would. My brother died,I booked A flight back to the UK via KiWi for the funeral - Ibiza-Barcelona with Vueling - Barcelona - Luton with Ryanair. I opted for Kiwi's TRASNSFER INSURANCE given the urgency. I couldn't check in online, called Kiwi, V helpful - explained I needed to Check-in at the airport. Got to the airport - flight overbooked, no seats available - effectively I was on standby. Explained my urgency at the check in desk and at the gate emphasising that I had a connection flight to get me to my destination. I was completely ignored. Called Kiwi.Com -who explained the "terms" of my insurance with them - that I had to agree to cancel my rights to any compensation in order for them to provide a credit TOWARDS a replacement flight. AND - only a contribution that would NOT cover the cost of the flight, even though I had opted for their insurance, would be made. I was left, stranded in the airport at night, with no connecting flights or offer for accommodation and with few options. I was told: accept their conditions - no compensation and pay to secure a flight they COULD NOT guarantee would get me home ( They suggested I take more "connection guarantee insurance!" OR get lost... 5 Hours on the phone with no resolution. I had to watch my brothers funeral on my phone. and no help to get me home or provide, help accommodation, or compensation. Four days later and despite three emails requesting my statutory compensation NO RESPONSE From Kiwi.com and now cannot get through on the phone. AVOID”

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Posted 1 week ago

“Extremely poor handling of a documented carrier failure. Wizz Air officially notified me of a delay until 23:25, yet the aircraft departed at 22:50, making it physically impossible to board despite following all official instructions. Kiwi’s support has failed to acknowledge this 'Common Carrier' misinformation as a valid reason for a refund, forcing me to navigate emergency immigration issues and self-fund new travel. A travel agency must be held accountable when their carriers provide false information that leads to trip disruption.”

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Posted 1 week ago

“The worst. Useless and rude.”

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Posted 1 week ago

“From other reviews I had read I was taking a big risk booking with Kiwi.com Contrary to all the negative reviews, my bookings and travel were seamless and couldn't have been easier or better. Maybe I got lucky, 😁 but I can only tell it as it was”

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Posted 1 week ago

“NEVER EVER use kiwi.com! They are completely useless in case of flight schedule disturbances. You will end up paying new flights by yourself. We booked Malaga Helsinki fights with layover in Stockholm. Due to flight delay we were forced to reebook the second leg. However, kiwi.com customer agent wrongly cancelled the first leg of the flight (to provide credits to purchase the second leg). They did not cancel the original second leg flight as was agreed. We were two person travelling and at the time of boarding only one of us was able to get on board and other was denied boarding because the first leg had been cancelled by Kiwi.com and I instead had two flights from Arlanda to Helsinki. Kiwi.com did NOTHING to help to solve this situation and I had to pay for the new flight my self at the airport to take later flight. Unbelievable! And they deny any cost compensation. STAY AWAY!!”

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Posted 1 week ago

“This is the worst company I’ve ever dealt with. They advertise flights as available, but when you try to pay, they suddenly claim the flight is no longer available and push you to pay extra instead. Do not book with this company. Their customer service is a joke—completely unprofessional and incapable of resolving issues.”

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Posted 1 week ago

Kiwi.com is rated 1.1 based on 1,488 reviews