Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.09

1.1 Rating 1,468 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Danke. Für Check in. Und ihren Service”

Helpful Report

Posted 8 hours ago

“The main customer service number for kiwi.com in the USA is 1-855-730-0773. Their support team is available 24/7, ready to assist with a wide range of inquiries. Whether you have questions about kiwi's services, policies, or fees, or need help with hotel, flight, rental car, or vacation package reservations, they're just a call away. This number can also be used for booking changes or cancellations, as well as addressing issues like flight delays, cancellations, or disruptions. If you're dealing with overbooked accommodations or need special requests related to seating or accessibility, the customer service team is there to help with those too.”

Helpful Report

Posted 3 days ago

“AVOID this company. Careless, unreliable and a wholly useless customer service section.”

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Posted 3 days ago

“0 star for kiwi.com Very bad, i would run and never nook with kiwi.com again”

Helpful Report

Posted 4 days ago

“Easy and smooth booking! Like this platform as I book there multiple times and i didn’t have any problems!”

Helpful Report

Posted 4 days ago

“Robotic, inhuman service with absolutely zero communication or commitment to resolving issues productively. Their search engine erroneously yielded a result which was departing at 1 am on the next day instead of the date specified in the search. Support blamed this on some contrived use of UTC time when absolutely ZERO flight tickets are sold on the basis of UTC time. They claimed that no changes could be made due to the fare type, and to request a refund. So I did so. A refund was not possible, yet they straight up cancelled the flight without an ounce of communication to see if I wanted to keep it. Probably ok if you take extreme and meticulous care to check all the fine print. Do NOT trust their systems to get things right. Better to avoid this company at all costs if you have an ounce of self respect and desire for customer satisfaction.”

Helpful Report

Posted 5 days ago

“We have only used kiwi once and will never use them again. My wife and infant daughter booked a flight on kiwi over a month in advance. When we got to the airport, we were informed that my infant did not have a ticket (despite both tickets being purchased and invoiced by kiwi). When we called kiwi to try to resolve this issue last second, they first tried to blame this on us by suggesting that we should have looked at our tickets (they did not send us tickets) and that we should have taken better care when booking them (we booked them correctly, as is evident in the invoice). They said they could resolve the issue in the next 40 minutes, to which I responded that the gate will be locked in less than 40 minutes. The person then rudely hung up the phone on me When we got home, I called them again to deal with the issue. They blamed WestJet for the error. I called WestJet who confirmed that the error was on Kiwi's end. I called Kiwi again and the person said that she'll send a ticket to a different department to investigate and we would hear back in the next few hours. I called them again in a few hours and they said they needed more time. I called again the next morning and again, they needed more time. They told me that I should call in a few hours. I called in a few hours and spoke to an agent (who I believe was genuinely trying to be helpful within the confounds of this awful company). At this point, I have spend many hours on the phone trying to resolve a problem they created. This agent took her time to look at the issue and assisted me in booking another flight for my wife and child. Unfortunately, all the flights that she had suggested had long overnight layovers which would be A) significantly worse than what we had paid for, B) completely unfeasible for travel with a 9 month old baby. I took it upon myself to check their website for better flights and had found one. She assisted me in booking this flight. At this point, I had thanked her for help but was asking if there was anything that could be done to rectify this massive inconvenience. She was sympathetic but had to ask her team. After speaking with her team, she told us that the compensation for their errors was booking the ticket of our choice. Obviously, the ticket of our choice was the flight we had missed due to their mistakes, not the one we had to settle for because they failed to provide the service for which we had paid. Overall an awful experience. Very unreliable company with many (but not all) of their employees being rude and unhelpful.”

Helpful Report

Posted 5 days ago

“Good service excellent on time on date information into the costumers”

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Posted 5 days ago

“Nightmare to deal with. Their customer service is awful”

Helpful Report

Posted 6 days ago

“The main customer service phone number for kiwi.com in the United States is 1-855-730-0773. Their support team is available 24/7, ready to assist with a wide range of inquiries. Whether you have questions about kiwi's services, policies, or fees, or need help with hotel, flight, rental car, or vacation package reservations, they're just a call away. This number can also be used for booking changes or cancellations, as well as addressing issues like flight delays, cancellations, or disruptions. If you're dealing with overbooked accommodations or need special requests related to seating or accessibility, the customer service team is there to help with those too.”

Helpful Report

Posted 1 week ago

“Awesome experience”

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Posted 1 week ago

“Left me stranded at an airport after flight diverted, constant lies and have not offered any refund. I had to pay another £1000 to my destination. The worst people:”

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Posted 1 week ago

“I live the option of choosing random destinations and the prices that can be easiky compared. Idk, the layout keeps me loyal to kiwi for the last many many years :)”

Helpful Report

Posted 1 week ago

“I live the option of choosing random destinations and the prices that can be easiky compared. Idk, the layout keeps me loyal to kiwi for the last many many years :)”

Helpful Report

Posted 1 week ago

“Utasfelvétel , tájékoztatás stb”

Helpful Report

Posted 1 week ago

“This has been my worst experience yet with third-party websites. Kiwi is the absolute worst, with terrible customer service and policies! I can't believe they're still allowed to operate. I booked an international flights through them and I was charged for extra leg room seat by accident. Once I receive the invoice and email confirmation, I noticed that I was charged that fee by accident. I called them immediately to correct that but they were very rude on the phone and kept saying that we cannot change that and kept hanging up on me! They never even did that service on the airline website so they just charged me money for a service I did not choose and they never provided the service, because when I tried to manage my flight on the airline app, the seat was never chosen and they never chose extra leg room seat for me! They are the worst in the industry; don't ever use them and they should not let them operate in the US anymore.”

Helpful Report

Posted 2 weeks ago

“Early morning on December 23rd I received a notification from Kiwi that two flights that I had booked with them had been cancelled. I immediately went to their app and then there website which confirmed this without explanation . To salvage my trip I immediately booked comparable flights directly with the airline. Then I began a long drawn out communication with Kiwi expecting an immediate and full refund. Instead of accomadating they insisted that I provide screen shots from their app showing the cancelation and proof that I already purchased new tickets. Thus began a fruitless ,time consuming and aggravating 7 days of useless back and forth chat. To figure out what went wrong I looked in my spam folder and found 2 emails from Kiwi stating that I was being refunded for my purchase of seating not the flights themselves. After one week Kiwi responded that they were not responsible and would not refund my tickets. To wrap things up using Kiwi might be alright for finding cheap flights, but expecting prompt ,reliable and communicative help if something goes wrong while traveling would not be worth using this companies services. .”

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Posted 2 weeks ago

“Пока все нармално”

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Posted 2 weeks ago

“I had a nightmare experience with Kiwi.com regarding baggage. On December 16th, I tried to add a 20kg bag. Their customer service explicitly told me it was too late to process, confirmed I would NOT be charged, and instructed me to buy the bags directly from the airline (Wizz Air). I followed their advice and paid £170 to Wizz Air immediately. Then, on December 18th (the day of my flight), Kiwi.com ignored their own advice, "processed" the bag anyway, and charged my account without permission. I have written proof from their own agents saying I wouldn't be charged, yet they are now refusing to refund me. They even had the audacity to suggest I shouldn't complain or I might lose my bags for the return flight. This is not just bad service; it is professional negligence and unauthorized billing. Save yourself the money and stress—book directly with the airline.”

Helpful Report

Posted 3 weeks ago

“There is a customer phone number, but it is automated, and you are given only two options. If you have a question or concern, you will not be able to speak with a customer service representative.”

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Posted 3 weeks ago

Kiwi.com is rated 1.1 based on 1,468 reviews