Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,378 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! No one wants to help you, not proactive. Never book woth this company, you’re taking big risks!!”

Helpful Report

Posted 1 day ago

“One of our three flights on the way home was changed on 2 days after we booked the trip to a day earlier (which shouldn’t even be possible) but that meant we couldn’t make our long haul connecting flight and threw out the entire journey. Instead of allowing us to change our flights to all link up for free, we were forced to pay $300+ for a flight that didn’t link up and had to subsequently miss the wedding recovery day we had travelled for, lose a nights accommodation of our holiday, as well as pay for Ubers and another nights accommodation in Melbourne - costing us nearly $1,000. When we called we were given no help other than “check the website for options”. On top of that, two of the three flights we had on the way home we weren’t even seated next to each other, and there was only two of us! I will never ever book with Kiwi.com again, and I will be telling everyone I know not to as well.”

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Posted 3 days ago

“DO NOT BOOK via kiwi.com! - although cheap and easy to use, they will do absolutely nothing for you in the event of flight cancellations. My international flight got cancelled (and thus refunded); however, kiwi.com did nothing for my connecting flight. They provided an option to change the flight; however, it costed $$$, much more than normal prices. I asked for a refund on that flight and kiwi.com did nothing - even after I contacted the flight carrier directly asking for a refund. They insisted they could not do anything (as it was booked via a third party) and that kiwi.com could contact them on my behalf. However, kiwi.com did nothing. Customer service will do anything to prevent a refund. Avoid at all costs.”

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Posted 4 days ago

“Terrible service kerp away”

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Posted 5 days ago

“Requested a refund after plans change in date needed to be moved. They told me they were in contact with the airlines. I called the airlines and Kiwi had not been in contact with him whatsoever. I’m currently in the process of disputing it with my credit card. Never book with Kiwi.com. If you find a deal, you want to book on Kiwi just book it with the airlines and it will be cheaper and you won’t have to deal with this scam company.”

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Posted 1 week ago

“When flight was cancelled due to technical problem they do not refund.”

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Posted 1 week ago

“This firm drained my trading account overnight, but Francis*Olivia*771*@*gmail*.com fought and returned my money.”

Helpful Report

Posted 1 week ago

“Terrible Experience – Kiwi.com Offered No Real Support During Disrupted Trip This was my first — and definitely last — time booking through Kiwi.com. I purchased flight tickets along with their Disruption Protection, assuming it would offer some peace of mind in case anything went wrong. Unfortunately, when a flight connection was missed, Kiwi.com was nowhere to be found. I was traveling with my 7-year-old child, stranded in an unfamiliar airport, with no assistance from the airline or Kiwi. They claim they provided “alternatives,” but this is simply not true. I received no updates from March 15th–16th, no clear instructions, and no human support. Meanwhile, the last available flight to my destination was selling out quickly — so I had no choice but to book new tickets out of my own pocket. No parent would risk being stranded overnight in a foreign country with a young child and no help in sight. I’ve been passed back and forth between Kiwi and the airline ever since, with both parties blaming “policy” while refusing to take real responsibility. If a ticket is non-refundable, why sell a protection plan that promises help during disruptions? The worst part? The lack of empathy. No real-time support, no crew at the airport to assist, and canned responses that just push you in circles. I trusted this platform, but it failed me completely when it mattered most. If you’re thinking of booking through Kiwi.com — please read the reviews first. I wish I had.”

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Posted 2 weeks ago

“Absolutely the worst experience it took me four months to get my refund back”

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Posted 2 weeks ago

“Extremely Disappointed with Kiwi.com The customer service is painfully slow. There’s no phone number to call—everything has to go through their app via a ticketing system, which is very frustrating in urgent situations. It took them 8 hours just to offer me an alternative for my outbound flight. Even worse, they wanted to charge $723 to move my flight just 4 days later, even though the total cost of my original ticket was $1300. That’s outrageous. Overall, I do not recommend Kiwi.com. The experience felt like a trap—once they have your money, you're stuck with their slow support and overpriced “solutions.””

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Posted 3 weeks ago

“RUN! Horrible app and customer service-would never use again. It’s a purgatory sign in app process that you can never get into. Customer service reading a generic response without addressing the real issue and never getting the problem resolved.”

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Posted 3 weeks ago

“Lost $530K to a scam but got it back with SupremeAsset7 (supremeasset7 @gmail.com) or WhatsApp: +44 7388 69795*8.”

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Posted 4 weeks ago

“Price is increased before you hit pay. Scammers”

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Posted 4 weeks ago

“Scammers! They took my money for a ticket, but didn’t buy it. I’m waiting for the third day for my ticket number, contacted Turkish airlines and they told me that they even didn’t buy a ticket for me”

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Posted 1 month ago

“Please do not book through this agency. They are a scam! You will pay for a ticket, but during your trip, you will be surprise that you have no bookings at all. If you request a refund, they will inform you that they are unable to do so and will tell you to contact the airline directly, even you made the bookings with them. They will scam you, so don't book with Kiwi.com”

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Posted 1 month ago

“Alles is mis gegaan echt alles. Ga nooit maar noir ticket kopen hier !!!”

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Posted 1 month ago

“Our flight was rescheduled to a time that was extremely inconvenient for us, so we had no choice but to cancel it and book a more suitable flight. The airline generously agreed to provide a full refund, yet Kiwi decided to charge us 30€ per person. To make matters worse, they issued us a useless coupon with ridiculous terms—forcing us to spend 300€ just to use a 30€ discount! And despite the airline's full refund approval, Kiwi refused to return the remaining amount, blatantly keeping money that was rightfully ours. This is unacceptable, and their handling of the situation is nothing short of infuriating! DO NOT USE THIS TRAVEL AGENT!”

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Posted 1 month ago

“Think twice before buying tickets through this service. They sold me a luggage option, but I still had to pay for the same piece of luggage at two different airports. They refuse to refund my money and falsely claim that their internal investigation shows I added a second piece of luggage at both airports. Be cautious with Kiwi.com and carefully consider whether you want to use their service”

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Posted 1 month ago

“I have booked a roundtrip flight from Kiwi and here is my terrible experience with them! I was denied from boarding on my first flight, because the airline thought I have an issue with my passport. So I lost that flight and the connecting one as well. when I spoke to them, they said we can't cancel or refund your flights and they asked me to contact the airline themselves. So I had to book another flight to travel. On my way back, the inbounding travel, I had in issue with the online check-in. When I contacted them again, their virtual assistant was useless and repeating the same responses. I called them and they said that they can't do it and I need to do that in the airport which cost me 50 euros. When I contact the airline, the airline mentioned that the booking owner should accept the changes so I can do the check-in. They didn't take the full responsibility for the reservations and I ended up fighting with the airlines to get my issues solved. I am frustrated because of their overall service and I won't recommend them to anyone.”

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Posted 1 month ago

“What a terrible company to deal with. I booked flights to take me to America for 2 weeks. I didnt realise that the flights didn't include luggage. I contacted KIWI Travel to be told that I cant take any luggage with me and would not help in anyway. They would not provide me with any reference numbers for me to contact the airlines direct to add luggage They told me to cancel my flights with them and rebook at a cost of loosening all my money. It took me days to eventually persuade the different airlines to allow me luggage on my flights.. Kiwi travel were completely unhelpful and point blank refused any help or compassion.. A DISGRACEFUL COMPANY.”

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Posted 1 month ago

Kiwi.com is rated 1.1 based on 1,378 reviews