Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.52

1.5 Rating 1,751 Reviews

13 %

of reviewers recommend Kiwi.com

Company Reviews

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1.5

Based on 1,751 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use Kiwi ! What money you may save well cost you more in frustration in trying to deal with their customer service. They lie and take a really long time to not fix any problems. Stay away from Kiwi ! You will be sorry if you use them.”

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Posted 3 hours ago

“Sunt foarte mulțumită,o aplicație ușoară, practică și imi place foarte tare pentru că îmi dă toate informațiile cu privire la zbor,iubesc asta! Imi spune poarta și tot ce am nevoie, mă bucur foarte tare că am reușit să rezerv zbor cu voi, sunteți ieftini și foarte buni! Bravo!”

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Posted 5 hours ago

“Купувала квитки вже декілька раз все добре. Останній раз мій рейс відмінили, але кошти повернули на рахунок KIWI, і мені швидко допомогли з бронюванням іншого зручного рейсу. Все склалося добре. Рекомендую.”

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Posted 1 day ago

“The service is very good !”

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Posted 1 day ago

“Bravo Kiwi!”

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Posted 1 day ago

“Horrible company. Never ever trust them.they are robbers.i unfortunately booked 7 tickets with them. Multi city. Suddenly they change our destination times.when we asked to change they said its not there problem. Later Suddenly they canceled everything without a refund.”

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Posted 1 day ago

“My experience with Kiwi.com was extremely disappointing. The booking process was confusing and misleading, and important information was not clearly communicated. When issues arose, customer service was unhelpful, slow, and failed to provide a real solution. I spent a lot of time trying to fix problems that should not have happened in the first place. Overall, the experience felt unreliable and stressful, and I would strongly advise others to avoid using this service for important travel plans.””

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Posted 2 days ago

“Excelente servicio tanto para la compra de los pasajes como para el seguimiento e información del vuelo. Súper recomendable”

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Posted 2 days ago

“All was very good: prices, tickets, check-in, Fly!”

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Posted 2 days ago

“Vol aller pour Hurghada avec la compagnie air cairo s'est très bien passé. L'accueil , l'écoute et service top.”

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Posted 3 days ago

“All was ok! I receive tikets, best price, it was 4 Times when I bought from kiwi. Thank you!”

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Posted 3 days ago

“This company gave me a ticket for Vietnam when I requested Philippines. I didn’t notice because the Philippines sent me a ticket for the flight. I thought everything was great until the idiots needed a visa for Vietnam even though I wasn’t going to step foot in that country. Kiwi and the idiots there refused to give me my money back for their failure.”

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Posted 3 days ago

“Kiwi make my check in online😍”

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Posted 4 days ago

“I had a great experience with the support team. I encountered an issue accessing certain features on my account and was worried it would take days to resolve. To my surprise, the team responded quickly, explained every step clearly, and kept me updated throughout the process. Their professionalism and patience stood out. They treated my concerns seriously and made sure everything was resolved properly. It's refreshing to deal with a support team that genuinely cares about its users. Excellent service from start to finish.”

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Posted 4 days ago

“I was told that my flight would be 4 days delayed and requested a refund that was granted. They NEVER refunded me. Stay away from KIwi!”

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Posted 5 days ago

“Sono molto contenta,consiglio vivamente fare prenotazioni tramite kiwi.com Facile,facile correttezza e professionalità .”

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Posted 6 days ago

“service parfait”

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Posted 1 week ago

“All perfect”

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Posted 1 week ago

“Es hat alles ganz reibungslos geklappt. Der Service war hervorragend. Die Informationen zu den Flügen und zum Ablauf ebenfalls. Besser geht es nicht.”

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Posted 1 week ago

“Fast and easy response abdulrahman”

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Posted 1 week ago

Kiwi.com is rated 1.5 based on 1,751 reviews