Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.35

1.4 Rating 1,636 Reviews

9 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Letel som s Vašou spoločnosťou a som spokojný.Cestovali sme vlakom,no je to zdlhave cca 12 hod.+doprava na stanicu.S dopravou na letisko a dociela cca 6 hod.”

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Posted 5 hours ago

“I used Kiwi to book a trip from Boston to London over the Thanksgiving Holiday. My way back included 2 stops. My Monday flight home was changed to Sunday night (which did not support my itinerary because I had something planned for Sunday night) and one of the changes would have disrupted another flight. Because of this, I ended up cancelling the return flight home and re-booking because I was informed that I would be refunded. Kiwi said the airlines refused to refund me. The airlines said it has to go through Kiwi. I have lost $1,000 because of this. Never using Kiwi again. What a joke.”

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Posted 23 hours ago

“Som spokojná s vašimi službami všetko išlo hladko a palubný lístok som dostala v priebehu 10 minut po otvorení chekingu ďakujem.”

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Posted 1 day ago

“Дуже багато спаму в повідомленнях на пошту 🥴🥴🥴”

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Posted 1 day ago

“Дякую за профессійну роботу!”

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Posted 1 day ago

“muy biern.”

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Posted 2 days ago

“There is easy to check options and various way to reach my destination”

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Posted 2 days ago

“They changed my return flight without giving any reason and it completely did not work with my schedule/ trip purpose. I was forced to buy a separate return flight ticket at my own cost. All the while they continued to sell tickets for my original return flight online. I see this as a bait and switch tactic, a total scam. I will never use this booking site again and would recommend everyone to buy their tickets elsewhere.”

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Posted 3 days ago

“Все хорошо”

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Posted 4 days ago

“Nie było żadnych problemów bo nie było żadnych problemów”

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Posted 4 days ago

“Все на высшем уровне, рекомендую.”

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Posted 5 days ago

“Tra le tariffe più convenienti, ottimo il servizio di check-in automatico. Molto efficiente e tempestiva la comunicazione.”

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Posted 1 week ago

“Awful company, avoid at all costs. Apart from the fact they take your money when flights are not even confirmed and then once the airline lets you down you cannot speak to anyone for love nor money.”

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Posted 1 week ago

“the travel hacks are useful and it offers great flexibility in regards to departure & arrival airport + dates. best platform for flights imho”

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Posted 1 week ago

“Hola, súper, además que conseguí pasajes super económicos, no tuve ningún inconveniente con los check-in.”

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Posted 1 week ago

“Everything's fine”

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Posted 1 week ago

“Die bereits gebuchten Sitzplätze wurden plötzlich storniert.”

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Posted 1 week ago

“Smooth booking process.”

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Posted 1 week ago

“Its the best App”

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Posted 1 week ago

“My experience with my first and last booking with KIWI: - Communication and notification about a rescheduled flight the following day —> Fail, I had to discover it myself by chance in the airline's app. - Assistance with rebooking, as it was impossible to reach the connecting flight, which was also booked through KIWI —> Fail, after contacting them via chat, they were still completely clueless about the rescheduling for the following day. - Assistance with rebooking for an alternative flight I found myself —> Fail, they couldn't guarantee that this flight would be available in Kiwi's updated systems, but offered three options for a refund of the rescheduled flight within 14 days (an estimate of the refund amount was provided). - Adherence to the promised 14-day processing time —> Fail, I had to follow up several times myself; they said everything was being investigated. They don't communicate proactively. - They failed to honor their promise of a refund —> Fail. Over a month later, they declared they wouldn't cover anything and denied their earlier commitment. And now for the best part: I gave Kiwi several weeks to respond and announced my intention to publish this account of my experience. They didn't even attempt to protect their reputation or prevent publication. IN SHORT: Avoid Kiwi; expect nothing but empty promises.”

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Posted 1 week ago

Kiwi.com is rated 1.4 based on 1,636 reviews