Kiwi.com Reviews

Name: Kiwi.com
Rating: 2.00

2.0 Rating 2,141 Reviews

26 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

2.0

Based on 2,141 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complains at all. Happy with this app. I recommend it 👌🏼”

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Posted 14 hours ago

“נהנתי מחיר הגון שרות נהדר”

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Posted 14 hours ago

“i book for my wife and this is the third flight back and forth and all went great.”

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Posted 16 hours ago

“karte su uvek bile dostupne na vreme”

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Posted 18 hours ago

“I've booked flight vie kiwi app and one of the connections was delayed. Support helped me and provide all info that i need. Also love that they make online check-in for me. Great service”

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Posted 19 hours ago

“Kiwi.com customer service 1-(877) 523-1853 agents are available 24/7 a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 1 day ago

“All information was send in time in full”

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Posted 1 day ago

“Перший раз застосовувала додаток з авіа білетами та інформацією. Все вчасно та інформативно!!!”

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Posted 1 day ago

“Kiwi.com defrauded me out of over $2800 worth of tickets. Do not trust them. Kiwi's "customer service" is a chatbot that gave me contradictory and erroneous answers (I was never able to speak to a real person and their "help" link was down most of the time); Kiwi failed to follow up on refunds owed, changed many flights with one over 12 hours, then cancelled my reservation and blocked me out of the customer service portal so I could not contest, nor access flights. When I reached out directly to the airlines, they stated Kiwi never initiated any refund process I'd prior requested (the only other alternative offered was a credit for less than half of what I paid for that leg), and some couldn't even find my reservation, even with the correct reservation number that Kiwi provided. Very sketchy. I've been trying to resolve this for over 6 months and they keep avoiding me or giving me the runaround. I'm reporting to BBB (where they have a 1/5 star rating), AG, FTC, Reportfraud, and more. I got scammed and am writing to protect the consumer. I'm also giving Kiwi.com a chance to do the right thing to reach out to me and resolve the situation. I've sent several emails with my contact information (755737257). I will gladly make amends on consumer reporting if you have the courtesy to make amends with me. I've been an avid traveler for 25 years. I am extremely flexible, but Kiwi.com is the worst experience I've ever had.”

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Posted 2 days ago

“All perfect, good service.”

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Posted 2 days ago

“J ai utilisé kiwi pour programmer mes voyages pour un champ du monde ..mon escale retour à été modifiée, kiwi m'a trouvé une solution dans la journée et m'a remboursé le surplus sur le champ !!!! Je repasserai par kiwi !!!”

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Posted 2 days ago

“I been using this app for a couple of years I had a bad experience in the pass but I give them a second change and it was fine, so as a customer I'm back again...I wanted to buy a fly for some reason it send me to a a page where they lock the price with no details that they will charge extra money, I was not trying to lock a price to pay it later, simply pay the full amount, they ask for my credit card and complete the transaction for the full amount..but something this time feels different I call the credit card company and yes they charge me 230 dollars extra, I contact them their answer sorry this are the rules...they legally create a system to take your money....never used them again.. Beware before you purchase any thing from this platform”

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Posted 2 days ago

“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 3 days ago

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Posted 3 days ago

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Posted 3 days ago

“Bon prix. Mode de paiemebt facile. Recherche rapide”

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Posted 3 days ago

“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 3 days ago

“Return journey from Raleigh to Newcastle via Dublin to Newcastle (aer lingus) when checking in at desk we were informed that had to 100dollars extra for each of our cases I told them that I had already paid for the cases when I booked flights with kiwi but they said that the paperwork and information on their system said otherwise, then I asked for the supervisor as I was getting more annoyed at the same time my wife wasn’t well and we didn’t need this extra problem,eventually after 30 minutes the agreed to let us go with no extra charge. Disappointing experience something we could have done without.”

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Posted 3 days ago

“Very disappointing experience – Kiwi.com failed to take responsibility After many years of booking flights through other providers, I decided to give Kiwi.com a try for the first time. Unfortunately, it will also be my last. I booked a direct flight from Tel Aviv to Amsterdam, specifically because I was travelling with my son, who suffers from severe flight anxiety. A direct flight was essential for us. Only shortly before departure, I discovered that the flight included a stop in Bucharest, despite being sold and booked as a direct flight. What made the experience even worse was Kiwi.com's handling of the situation. After the trip, I contacted KLM directly and confirmed that this flight had in fact been operating with a stop in Bucharest for the past three years. In other words, this was not a last-minute schedule change by the airline. The incorrect information was on Kiwi.com's side. Despite this clarification, Kiwi.com chose to redirect responsibility to KLM instead of acknowledging its own failure to provide accurate flight information. Mistakes can happen. What matters is how a company handles them. In this case, Kiwi.com failed on both transparency and customer service. I expected better, especially from a company I was willing to trust with my family's travel plans. Based on this experience and the company's unwillingness to take responsibility, I will not be using Kiwi.com again.”

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Posted 3 days ago

“Щиро дякую цій пронраммі за легкий спосіб вибрати гарний квиток в ту дату яку потрібно і не дорого,а також дякую вам за знижки та промокоди це надихає до подорожей.”

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Posted 4 days ago

Kiwi.com is rated 2.0 based on 2,141 reviews