Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.22

1.2 Rating 1,554 Reviews

5 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.2

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“mám s Kiwi.com veľmi dobre skúsenosti, bez námieky”

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Posted 11 hours ago

“Wszystko ok”

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Posted 1 day ago

“Trust! Useful and easy to use!”

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Posted 1 day ago

“Está muy bien es una app que te da confianza,encuentras vuelos buenos y si cojes un vuelo con garantía y luego te cancelan el vuelo te hacen un reembolso al instante a mí me pasó con un vuelo a Chipre!Contenta yo recomiendo kiwi.com!”

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Posted 2 days ago

“I would give this a -----100 if I could, they are the worst booking agency and don't know how they stay in business, it's abismal how there system is set up, they offer the worst connections and will charge your credit card and our on a account instead of refunding you if they can't fill your seat. It absolutely horrible”

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Posted 3 days ago

“Efficient,on time,great inflight food,friendly staff and plenty of leg room,perfect.”

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Posted 3 days ago

“They have best prices. It’s easy to find flight to every destination. It’s fast and safe”

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Posted 4 days ago

“fast, easy , best prices highly recommended”

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Posted 4 days ago

“Користуюся Kiwi.com вже майже 5 років. Оскільки завжди вишукую цікаві і найдешевші варіанти, я трохи іду на ризик😉😁)) Але Kiwi завжди попереджає про всі ризики і пропонує варіанти щодо їх уникнення або вирішення . Різноманітний вибір мов дає мені можливість купувати квитки і робити бронювання на рідній для мене мові. Всі міста, всі перевізники в одному додатку - це дуже зручно!!)) Вибір пересадок, вибір додаткових функцій, електронна реєстрація на рейс, різноманітні нагадування!!)) Мені дуже подобається Kiwi і я рекомендую цей додаток всім друзям!))”

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Posted 4 days ago

“For me, everything is perfect. I get all the info I need”

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Posted 4 days ago

“Very bad customer support. Noone you can find or contact with”

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Posted 4 days ago

“Wszystko ok, super i przede wszystkim tanio:)”

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Posted 5 days ago

“Пользуюсь услугами компании Kiwi com недавно, но очень довольна!”

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Posted 5 days ago

“Absolutely the worst flight ticket seller. Never jump on their primissing affordable prices. Their reservation system pften fails and change your details (such of dates of departure). Once they have your money that is when all the comunication and support ends. If there are any further problems with your flight absolutely no customer care reacheble and noone will help you. Refunds take ages if they ever send any. Total liars and scammers! Buy your tickets always straight from the original airlines! Never Kiwi!”

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Posted 6 days ago

“Trataram de tudo. Até fizeram check in por mim! Gostei muito!”

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Posted 6 days ago

“I booked 5 connecting flights from Manila to El Nido which was cancelled. Instead of issuing a refund they changed our flight to one at another airport we are not able to board as we will be going through customs and will not have time to drive three hours and board. They have taken money for a service they can not provide and I’m disgusted Kiwi are getting away with this!”

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Posted 1 week ago

“ATTENZIONE A KIWI. Esperienza vergognosa con Kiwi.com. Ho pagato 175€ per i bagagli ma non sono stati prenotati, costringendomi a pagare di tasca mia in aeroporto. Ad oggi, nonostante le prove inviate, mancano ancora: 12€ di differenza per la seconda tratta (pagati 90€, rimborsati solo 78€). 60€ per la tratta Volotea, pagati extra al check-in. La cosa più grave è l'impossibilità di parlare con un essere umano. Ti costringono a interagire con un operatore virtuale inutile e, se insisti per avere i tuoi diritti, arrivano persino a bloccarti la comunicazione. È un comportamento inaccettabile. Questa volta mi hanno rubato i soldi del bagaglio, ma la prossima volta il problema potrebbe riguardare il volo stesso e restare a terra. MAI PIÙ KIWI. AVVISO FINALE: Se entro 3 giorni da oggi (non un'ora di più) non riceverò il rimborso totale di 72€ sulla mia carta, procederò immediatamente con il chargeback bancario per servizio non reso e con un reclamo formale alla piattaforma ODR della Commissione Europea. Codice Prenotazione: 735 947 333 - Risolvete subito se volete evitare azioni legali.”

Kiwi.com 1 star review on 3rd March 2026

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Posted 1 week ago

“If you like stress free travel and good cudtomer service then this is not the company for you Sold 3 flights to get to my destination but they didn’t explain what “self transfer” is. This was immensely stressful trying to get through Chinese immigration to collect my bags and then check in for my next flight with a short amount of time Tried reaching out for help/advice prior but just got a bot Then it came to the last leg of my journey which is a 12 hour flight. I booked an aisle seat as I really hate being in between 2 people I don’t know. As I was queuing to check in my bag for the flight I got an email from Kiwi saying my seat reservation had been cancelled and they’d refunded my £12. I got to the counter a minute later to be told only middle seats available. Absolute joke of a company. Will never use again”

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Posted 1 week ago

“If I could give 0 stars, I would. It was an absurd experience. The arrival airport of my first flight to Buenos Aires, booked via Kiwi.com, was changed. As a result, I had to book a taxi to reach the correct airport, which cost me €180. Furthermore, I didn’t have time to collect my luggage; otherwise, I would have missed my flight. My luggage was therefore left behind, and I now have to pay for it to be returned to Italy at my own expense. Kiwi.com, which was responsible for my booking, refused to reimburse any of these costs, although it was its fault! I would NEVER, EVER book through Kiwi.com again, and I strongly recommend that you don’t either.”

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Posted 1 week ago

“Vše slíbené bylo dodrženo. Být využívám čistě letenky. I ceny lepší, než na přímo”

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Posted 1 week ago

Kiwi.com is rated 1.2 based on 1,554 reviews