Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.14

1.1 Rating 1,503 Reviews

3 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Low prices, communication, variants in cases of cancellation.”

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Posted 2 hours ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 14 hours ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 1 day ago

“Very good service and well easy to navigate website”

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Posted 1 day ago

“Excellent”

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Posted 1 day ago

“Very easy to book tickets all information provided.”

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Posted 2 days ago

“Found kiwi while I was stranded in Mexico because Frontier canceled our flight due to the storm and then rebooted everybody on one flight and me on another claiming they didnt have any more seats then I started searching and found one on kiwi for the same flight smh I was skeptical at 1st because I never heard of them but yess now I love it.”

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Posted 2 days ago

“Easy booking process, timely notifications about flight changes, quick refunds when flights are canceled, the lowest ticket prices, excellent connecting flight options, and 24/7 support. I am very happy to work with Kiwi.com ☺️🫶🌟🌟🌟🌟🌟👍”

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Posted 3 days ago

“Удобные рейсы и цены”

Kiwi.com 5 star review on 5th February 2026

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Posted 4 days ago

“This is my first and last experience with @kiwicom247. I missed a connecting flight (which happens all the time), and I had Connection Guarantee. Kiwi CONFIRMED a refund of €179.32, then later turned around and said they won’t refund it at all — not even as Kiwi credit. How is this acceptable? Promising a refund and then taking it back feels like a straight-up scam. I trusted them, and now I feel completely cheated and ignored. Never using Kiwi again. Be careful before booking with them.”

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Posted 4 days ago

“Хорошие скидки на билеты”

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Posted 4 days ago

“Warning: Kiwi.com does not honor their "Connection Protection." They sold me an impossible 2h20m international-to-domestic transfer in Delhi. I missed the flight despite sprinting to the gate. I spent three weeks sending them every receipt and form of evidence they asked for, only for them to refuse the refund anyway. Extremely dishonest business practices and zero accountability for the "protected" itineraries they sell. Avoid at all costs.”

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Posted 4 days ago

“Bajos precios garantizados, excelente.”

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Posted 4 days ago

“The worst customer service I ever encountered. They confirmed a flight booking for me which the airline "cancelled" (the booking, not the flight). I checked the day before I was supposed to fly when I was trying to check-in online. I reached out to Kiwi's support, but they made me wait for 2 hours (yes!!) on chat as they tried to resolve. Eventually, I just got exhausted and gave up. That seems to be their MO. Never using them again”

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Posted 5 days ago

“I am extremely unhappy with Kiwi.com. They did not respect the ticketed travel time I originally booked. Instead of the normal connection, they forced me onto a route with a 33-hour layover, which is completely unacceptable. The worst part is that there was no disruption, no bad weather, no strike, and no valid reason for this change. The flight was simply modified, even though I paid for a reasonable and normal travel schedule. I did not book a trip that includes sitting in an airport or another city for 33 hours. This completely ruined my travel plans. Customer service was also useless — only generic replies, no real help, and no responsibility taken for what happened. I absolutely do not recommend Kiwi.com. Booking with them is risky, and you may end up with massive schedule changes and horrible layovers.”

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Posted 5 days ago

“Всё супер! Спасибо за удобный сервис и отличную поездку!»”

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Posted 1 week ago

“They canceled my ticket without any confirmation and refused to help (I could only ask for refund). When I contacted the airlines directly, they told me it was kiwi who canceled my flight. Fortunetly, the airlines were much more helpfull opposite to kiwi. Please avoid those scammers!!!!”

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Posted 1 week ago

“Yes, kiwi the best!”

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Posted 1 week ago

“Very nice”

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Posted 1 week ago

“Kiwi’s customer support provided incorrect information which directly caused my husband and me to miss our flight. We were explicitly assured that everything was in order and that we would be notified of any changes. However, at the airport, the tickets issued by Kiwi were declared invalid and we were denied boarding. Although Kiwi later admitted that the issue was caused by their own miscommunication, their follow-up behavior has been unresponsive and unprofessional. I sent countless emails to multiple Kiwi addresses and contacted in-app support, yet no one provided any meaningful help. At one point, I even received a blank email stating “Please provide:” with no further information, and despite replying, I never received any response. The claim that I refused to share booking details is false. I sent Kiwi old tickets with incorrect information as well as new tickets issued by them, which they explicitly instructed me to show at the airport. Airport staff clearly stated that those documents were invalid and that only the actual reservation matters, which resulted in us missing the flight. The tickets were not cheap, the stress and financial loss were significant, and the refund process is still being unjustifiably delayed. This has been an extremely disappointing experience, and we strongly do not recommend booking with Kiwi.”

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Posted 1 week ago

Kiwi.com is rated 1.1 based on 1,503 reviews