Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.70

1.7 Rating 1,894 Reviews

18 %

of reviewers recommend Kiwi.com

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1.7

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SI ESTÁS PENSANDO EN RESERVAR CON KIWI.COM, LEE ESTO ANTES Si pudiera poner cero estrellas, las pondría. Mi experiencia con Kiwi.com ha sido una auténtica pesadilla. Y lo más indignante no es solamente el problema que tengo con mi viaje, sino descubrir qué ocurre cuando necesitas que Kiwi realmente responda y se haga cargo de una incidencia. Además, hay un detalle que considero especialmente grave: yo había pagado por un seguro/protección precisamente para estar cubierta si surgían problemas con el viaje. Es decir, pagué un importe adicional confiando en que, si ocurría una incidencia, tendría una protección real. ¿Y cuál es la solución que me ofrecen? Un crédito ridículo que no me devuelven a mi tarjeta ni a mi medio de pago. Un crédito que, además, estoy obligada a utilizar nuevamente dentro de la propia página de Kiwi.com. ¿Perdón? Si un cliente paga por una protección y posteriormente tiene un problema cubierto, lo mínimo que espera es una compensación real, no que le digan: “Aquí tienes un crédito para que vuelvas a gastar tu dinero con nosotros”. Eso no lo considero una solución satisfactoria. No es devolverme mi dinero. No es compensarme realmente. Es obligarme a volver a utilizar Kiwi.com para poder aprovechar un crédito que ellos mismos deciden concederme. Y mientras tanto, he tenido que reclamar, explicar la situación y volver a insistir una y otra vez. ¿La respuesta? Mensajes automáticos, largas esperas y ninguna solución efectiva. Te dicen que tengas paciencia. Que los tiempos de respuesta pueden variar. Que se pondrán en contacto contigo. Y mientras tanto, el problema sigue siendo tuyo, el dinero sigue siendo tuyo y las consecuencias siguen siendo tuyas. Lo que más me indigna es haber pagado precisamente por estar protegida ante este tipo de situaciones y descubrir que, cuando realmente necesitas esa protección, la solución que te ofrecen termina beneficiando nuevamente a Kiwi, no al cliente. Su sistema parece diseñado para que el cliente se canse antes de conseguir una solución. 👉 No juzgues a Kiwi por cómo funciona cuando todo sale bien. Júzgala por cómo responde cuando tienes un problema. Porque es ahí cuando realmente descubres si estás tratando con una empresa que respalda a sus clientes o simplemente con una plataforma que cobra por adelantado y después te deja prácticamente solo. Después de esta experiencia, no volveré a reservar con Kiwi.com. Y a cualquier persona que esté pensando en hacerlo le recomiendo que investigue muy bien qué ocurre cuando existe una incidencia, especialmente si está pensando en pagar por alguna de sus protecciones. Porque pagar por estar protegido y terminar recibiendo un crédito ridículo que tienes que gastar obligatoriamente en la misma plataforma no es, para mí, una solución. ⚠️ MUCHO CUIDADO ANTES DE PAGAR. Mi confianza en Kiwi.com está completamente perdida.”

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Posted 7 hours ago

“Absolute scam company. It should be investigated for false advertising and scam tactics. EVERY SINGLE TIME I go to book a flight, it tells me one price all the way up until I book, then it increases the price randomly right at the end. Every single time. It's disgraceful.”

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Posted 17 hours ago

“Incompetent, dont bother.”

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Posted 1 day ago

“I strongly warn everyone against booking through Kiwi.com. They frequently sell tickets with "self-transfer" connection times that are logically and physically impossible to make—sometimes giving you less than an hour to disembark, clear passport control, collect your checked luggage, switch terminals, and check in again for a completely different airline. When you inevitably miss your connecting flight due to these unrealistic schedules, their heavily advertised "Kiwi Guarantee" turns out to be useless. Customer support shifts all responsibility onto the passenger, refuses to offer alternative flights or full refunds, and leaves travelers completely stranded at the airport facing severe financial losses. Selling unviable itineraries and washing their hands of the consequences is nothing short of a predatory trap. Kiwi.com operates through deceptive practices that exploit unsuspecting travelers, and I strongly advise everyone to avoid this platform entirely.”

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Posted 1 day ago

“Супер профессиональный подход к работе! Четкое выполнение поставленной задачи! Отличная работа!”

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Posted 2 days ago

“Do not trust this cheap company, I order two flights from them, one me and another for my partner, both on the same date. But ones looking at the email, the date were wrong, and I doubled checked the date before ordering and even at checkout checked and all was correct, but the email tickets sent to me was wrong, mine was right but hers was wrong, I contacted the "customer service" and they would not help me at all. Don't use them, they can't be trusted”

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Posted 2 days ago

“Mycket bra alltid jag ska resa med Kiwi jag ska rekommendera mina föräldrar mina kompisar att resa med Kiwi”

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Posted 2 days ago

“Да,беше много добър избор!”

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Posted 2 days ago

“Câteodată aveți preturi decente dar luna August a-ti bătut recordul cu niste preturi de parca ne purtstibpe brate pana la destinatoe toate companiile aeriene !Preturi foarte foarte mari și escale de peste 40 de ore ce înseamnă asa ceva mi-am făcut cruce !”

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Posted 2 days ago

“By dialing Kiwi’s main customer service official number at 1877-224-3041tm or 1877-224-3041 Tm (US) (Live Person), you can speak directly with a live person 24/7.By dialing Kiwi’s main customer service official number at+1877-224-3041tm or 1877-224-3041 Tm (US) (Live Person), you can speak directly with a live person 24/7.”

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Posted 3 days ago

“The worst of all!!!!”

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Posted 3 days ago

“Швидко, надійно, зручно.”

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Posted 4 days ago

“Servicios y Gestiones muy correctos.”

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Posted 4 days ago

“Ok all good except the luggage management that need to be done on the company page”

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Posted 4 days ago

“Bon service”

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Posted 4 days ago

“Página Web facil de utilizar, sin complicaciones, más los problemas vinieron después, mi vuelo fue confirmado hasta ahí sin ningún problema, más al siguiente día cancelé el vuelo, porque el aeropuerto de destino fue cerrado a causa de un terremoto, osea porque causas mayores. A pesar de toda la situación mi vuelo desde el 02.07 no ha sido reembolsado. Desde kiwi.com no hay una respuesta concreta, me escriben que será reembolsado, más hasta el día de hoy no me han dado ninguna solución. Por eso si acaso le daría dos estrellas.”

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Posted 4 days ago

“Komfortable Suche, gute Angebote, schnelle Bearbeitung und Begleitung der Buchung. Ich nutze Kiwi.com seit zwei Jahren und bin sehr zufrieden.”

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Posted 5 days ago

“Absolutely the worst. They sold me ticket with flight that was already delayed. I cancelled immediately and now they refuse to refund me. It’s impossible to talk to someone on the phone, I ended up getting generic emails written by AI. I ended up disputing transaction with my credit card issuer.”

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Posted 5 days ago

“I feel very sorry because I can't leave less than one star Hi everyone, I have to write a little truth about the Kiwi booking flight company. A few days ago I ordered a plane ticket to Turkey to see a person in Turkey, and it is about my younger brother who disappeared during the war in my country in 1992. After a few hours I received news that my aunt died in my country but there is no one to bury her, she had four sons, only one of them is alive and three were killed in the concentration camp, but the one who remained alive does not work anywhere, lives hard and cannot organize the funeral. I sent a message to the Kiwi company that I had to cancel the flight in order to go to my country from the UK to help with the funeral. I had an appointment at the hospital on the same date as the flight to Turkey, but I thought of moving that appointment to another date even though it is important, but when this happened with the death of my aunt then I have to look back on it because I have to see what is next. I have sent all these problems of mine through correspondence with the Kiwi company but they are asking for a death certificate which I may be able to get when I go to my country but who knows how long it will take to get it there. I have sent a letter from the Yorkshire clinic to the Kiwi company as help to make sure that it is not a problem, but they only insist on a death certificate or from the hospital that I am not fit to fly on that date. I need help from someone if they understand these things to help me I would be very grateful. I would not recommend this Kiwi company to anyone because you will save a lot of money, this way you will avoid problems of this kind. Thank you to everyone who read this truth about the Kiwi booking company to the end. kind regards”

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Posted 5 days ago

“The whole experience was easy and pleasant. I was happy with the service.”

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Posted 5 days ago

Kiwi.com is rated 1.7 based on 1,894 reviews