Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.53

1.5 Rating 1,765 Reviews

13 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.5

Based on 1,765 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 5 star review on 26th June 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi.com sold me a flight Cairo→Istanbul for June 25th 2026 (Booking 755248648). The airline rescheduled the flight to June 27th — and Kiwi.com never notified me. Worse: they sent me a check-in reminder email the night before with the original wrong details, actively directing me to prepare for a flight that no longer existed. I showed up at Cairo International Airport and the flight simply wasn't there. I had to buy a last-minute replacement ticket out of my own pocket. When I contacted Kiwi, they hid behind their "no Protection package" policy to avoid taking responsibility for their own failure to communicate a major schedule change. Avoid at all costs.”

Helpful Report

Posted 3 hours ago

“Booking my Ryanair flights through Kiwi saved me £45. Everything went as smooth as silk although I had to confirm my booking through a link to the Ryan Air website and my return flight was on two separate bookings.”

Helpful Report

Posted 12 hours ago

“I have used kiwi.com services 9 times in three years, and only once have we had a disagreement - which was successfully resolved.”

Helpful Report

Posted 13 hours ago

“Really helpful and It’s really good value.”

Helpful Report

Posted 13 hours ago

“I just experienced a true scam move from Kiwi. They offer Airhelp+ on all flights but Airhelp+ only offer compensation for flights that depart or arrive in an EU country Brazil or Turkey. I only fly in Asia and they pop this add on on the screen every time while they know that I most likely never will get a penny in compensation. I have a delayed flight now with more than 3 hours delay that makes it impossible to catch my connecting flight - and guess what Airhelp+ - Yes exactly they don't cover hahah what a scam move.”

Helpful Report

Posted 1 day ago

“Have been using kiwi for a few months no issues so far”

Helpful Report

Posted 1 day ago

“Cancelled my flight in but doesn't return the money.”

Helpful Report

Posted 2 days ago

“Don’t book there! My connecting flight was impossible to catch because of a delay. But the connecting insurance got you covered for sure right? Nah they offered me a 13€ refund and I had to book somewhere else a new flight for 260€ and I am still in argument with them about the refund after 6 weeks! Because no one answers in their support chat.”

Helpful Report

Posted 2 days ago

“Good service)”

Helpful Report

Posted 4 days ago

“Don't fall into the trap of cheap tickets as you will end up paying more than direct airline or other websites. Worst experience as they try rip of passengers with all extras”

Helpful Report

Posted 4 days ago

“From start to finish, the experience was smooth and efficient, with the team addressing all my concerns promptly and professionally. justixsight.com”

Helpful Report

Posted 4 days ago

“Danke für alles,”

Helpful Report

Posted 5 days ago

“Simple and intuitive, good price, everything OK.”

Helpful Report

Posted 5 days ago

“Everything was perfect, clear and legit. It was easy to use and the application gave us the procedures to follow.”

Helpful Report

Posted 5 days ago

“Do not use Kiwi ! What money you may save well cost you more in frustration in trying to deal with their customer service. They lie and take a really long time to not fix any problems. Stay away from Kiwi ! You will be sorry if you use them.”

Helpful Report

Posted 6 days ago

“Sunt foarte mulțumită,o aplicație ușoară, practică și imi place foarte tare pentru că îmi dă toate informațiile cu privire la zbor,iubesc asta! Imi spune poarta și tot ce am nevoie, mă bucur foarte tare că am reușit să rezerv zbor cu voi, sunteți ieftini și foarte buni! Bravo!”

Helpful Report

Posted 6 days ago

“Купувала квитки вже декілька раз все добре. Останній раз мій рейс відмінили, але кошти повернули на рахунок KIWI, і мені швидко допомогли з бронюванням іншого зручного рейсу. Все склалося добре. Рекомендую.”

Helpful Report

Posted 1 week ago

“The service is very good !”

Helpful Report

Posted 1 week ago

“Bravo Kiwi!”

Helpful Report

Posted 1 week ago

“Horrible company. Never ever trust them.they are robbers.i unfortunately booked 7 tickets with them. Multi city. Suddenly they change our destination times.when we asked to change they said its not there problem. Later Suddenly they canceled everything without a refund.”

Helpful Report

Posted 1 week ago

Kiwi.com is rated 1.5 based on 1,765 reviews