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Kiwi.com Reviews

2.0 Rating 2,129 Reviews
25 %
of reviewers recommend Kiwi.com
2.0
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026
Clark
Kiwi.com 1 star review on 16th April 2025
SJ
Kiwi.com 1 star review on 20th January 2025
Marvin Buckley
Kiwi.com 1 star review on 4th January 2025
Anonymous
Kiwi.com 1 star review on 4th November 2024
CHRISTINA KARAPANOU
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
172
Anonymous
Anonymous  // 01/01/2019
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 hours ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 hours ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 hours ago
“Bon prix. Mode de paiemebt facile. Recherche rapide”
Helpful Report
Posted 6 hours ago
“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 11 hours ago
“Return journey from Raleigh to Newcastle via Dublin to Newcastle (aer lingus) when checking in at desk we were informed that had to 100dollars extra for each of our cases I told them that I had already paid for the cases when I booked flights with kiwi but they said that the paperwork and information on their system said otherwise, then I asked for the supervisor as I was getting more annoyed at the same time my wife wasn’t well and we didn’t need this extra problem,eventually after 30 minutes the agreed to let us go with no extra charge. Disappointing experience something we could have done without.”
Helpful Report
Posted 14 hours ago
“Very disappointing experience – Kiwi.com failed to take responsibility After many years of booking flights through other providers, I decided to give Kiwi.com a try for the first time. Unfortunately, it will also be my last. I booked a direct flight from Tel Aviv to Amsterdam, specifically because I was travelling with my son, who suffers from severe flight anxiety. A direct flight was essential for us. Only shortly before departure, I discovered that the flight included a stop in Bucharest, despite being sold and booked as a direct flight. What made the experience even worse was Kiwi.com's handling of the situation. After the trip, I contacted KLM directly and confirmed that this flight had in fact been operating with a stop in Bucharest for the past three years. In other words, this was not a last-minute schedule change by the airline. The incorrect information was on Kiwi.com's side. Despite this clarification, Kiwi.com chose to redirect responsibility to KLM instead of acknowledging its own failure to provide accurate flight information. Mistakes can happen. What matters is how a company handles them. In this case, Kiwi.com failed on both transparency and customer service. I expected better, especially from a company I was willing to trust with my family's travel plans. Based on this experience and the company's unwillingness to take responsibility, I will not be using Kiwi.com again.”
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Posted 17 hours ago
“Щиро дякую цій пронраммі за легкий спосіб вибрати гарний квиток в ту дату яку потрібно і не дорого,а також дякую вам за знижки та промокоди це надихає до подорожей.”
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Posted 1 day ago
“After they booked my return ticket in a wrong date(same day with the departure date!!!), I had to repurchase the return ticket myself in a rush just to get home! The most ridiculous part is the staff from ‘support’ team told me that their end shows my ticket was booked correctly. It was not their problem.! Even the flight service desk printed out the evidence that they booked the wrong date!!! Today is day 8 after the wrong booking. Their ‘Finance team’ still is ‘assessing’ my case! No definitive decision yet been made. It is just a nightmare experience with Kiwi.com! I will forever remember that day when my two kids and I were rejected by the boarding gate staff, and been neglected by Kiwi.com after I complained. The money I spent for repurchasing and the frustration I have been experiencing was shocking 🥲”
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Posted 1 day ago
“It’s a shame that it only has two stars. For me, it works great. It’s a great search engine. It compares cheap prices, cheap flights. It even give you boring passes and let you check in. I can recommend it. I have been using Kiwi for four years now”
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Posted 1 day ago
“Очень легко и просто заказывать билеты”
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Posted 1 day ago
“Спасибо большое, все супер 😊”
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Posted 1 day ago
“Se han portado muy bien y me tuvieron en todo tiempo informado del viaje y me hicieron el chekin automático sin preocuparme Todo con ellos perfecto 💯”
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Posted 4 days ago
“Everything was good”
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Posted 4 days ago
“Do not buy your flight. Truly 00000000 customers service Avoid I will not buy anything from them”
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Posted 4 days ago
“you force people to download an app. While I think this is illegal I will never book with Kiwi again.”
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Posted 4 days ago
“Mir gefiel das unkomplizierte Einchecken und die verständlichen Erklärungen.. Einziger Negativpunkt der Flieger mit den engen Sitzreihen,aber das hat ja nicht mit Kiwi zu tun”
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Posted 4 days ago
“All was perfect”
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Posted 5 days ago
“Dziękuję. Jak zwykle wszystko działa poprawnie. Lot zarezerwowałen na początku roku a przeloty odbywały się w październiku. Informacje otrzymywałem z wyprzedzeniem. Na bierząco byłem informowany o opuźnieniach. Oby tak dalej.”
Helpful Report
Posted 5 days ago
“Dziękuję. Jak zwykle wszystko działa poprawnie. Lot zarezerwowałen na początku roku a przeloty odbywały się w październiku. Informacje otrzymywałem z wyprzedzeniem. Na bierząco byłem informowany o opuźnieniach. Oby tak dalej.”
Helpful Report
Posted 5 days ago
Kiwi.com is rated 2.0 based on 2,129 reviews