Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.18

1.2 Rating 1,526 Reviews

4 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.2

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS SERVICE!!! I got my flight 2 days in advance, they messaged me assuring everything was fine and going good. They took my payment instantly but to get it back I have to wait 12 days. 13 hours before my flight they cancel it. So guess what? I have to pay $600 now because i waited on this website. I am now down $900. I'm trying to save you a headache. I never write reviews but I had to for this one.”

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Posted 13 hours ago

“Pratico e conveniente”

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Posted 18 hours ago

“Excelente”

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Posted 3 days ago

“Sivusto on helppokäyttöinen ja aina löytynyt hinnaltaan sopiva ja tarkoitusta vastaava lentoyhteys mihin olinkaan menossa. Lentojen kuukausinäkymä on erittäin hyvä hintavertailuun mikäli matkapäivämäärä on joustava.”

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Posted 3 days ago

“Ok. Întotdeauna a fost de încredere și ușor de utilizat.”

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Posted 4 days ago

“Its okkkkkkk”

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Posted 6 days ago

“I have traveled several times with Kiwi. Everything was problem-free.There was complete, timly notification and adminisztration.”

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Posted 1 week ago

“Don’t send my pnr for my flight wiz charge me 100€ extra Never buy from kiwi again”

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Posted 1 week ago

“Buna,rapidă ,simplu și ușor”

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Posted 1 week ago

“Korzystam z platformy Kiwi.com i jestem bardzo zadowolona. To świetne narzędzie do wyszukiwania tanich lotów, ciekawych kierunków i korzystnych połączeń, które często trudno znaleźć gdzie indziej. Strona jest przejrzysta, intuicyjna i pozwala szybko upolować naprawdę dobre okazje podróżnicze.”

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Posted 1 week ago

“Ok Was difficult to understand where to check in and how Cause was too many links all the time”

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Posted 1 week ago

“Everything went very well, from booking the flights to do the check .”

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Posted 1 week ago

“Everything worked out perfectly.”

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Posted 1 week ago

“Fast and well!”

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Posted 1 week ago

“Ho acquistato dei biglietti aerei per un volo interno a/r in Thailandia, compagnia air Asia. Acquisto intuitivo, buon prezzo rispetto al compagnia stessa. Nessun problema poi con il check-in . Esperienza positiva.”

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Posted 1 week ago

“Kiwi una manera facil de viajar”

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Posted 1 week ago

“kiwi, best prices🙏”

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Posted 1 week ago

“הייתה חוויה מהממת”

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Posted 1 week ago

“Flair airlines have worst customer service. Will charge you fees at checkin booth. Better book somewhere else.”

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Posted 2 weeks ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

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Posted 2 weeks ago

Kiwi.com is rated 1.2 based on 1,526 reviews