Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.31

1.3 Rating 1,611 Reviews

8 %

of reviewers recommend Kiwi.com

Company Reviews

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1.3

Based on 1,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 8th April 2026

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare! When I booked flight ticket from Frankfurt to Mumbai via Istanbul and Baku. While booking they didn’t show the self transfer but after completion of booking, they showed the flights were self transfer, which was really nightmare and frustrating at the same time. They show cheap tickets but the reality is opposite. We had to get the transit visa for Istanbul as well as Baku which was way expensive. I talked with the Kiwi customer support and they said the transit visa is not required but it turned out it is a scam. Transit visa is required. Please don’t get into the trap and book tickets from other platforms.”

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Posted 1 day ago

“I had a smooth experience working with the team, as they addressed all issues promptly and professionally.”

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Posted 1 day ago

“Do not book with Kiwi.com, its a scam all they say about disruption flights is a lie on their website. My flight from Gatwick to Malpensa Milan was delayed by over an hour. When I got into Milan my flight was already closed with no one working at Ethiopia Airlines to assist in me making my flight to Adidas Ababa then from there to Johannesburg. I was stranded in Milan at 00.00 o clock. No help, I got through to Nathan the Bot and they gave me some credits for the delayed flights and said I could have made my flights to Adidas Ababa. I had to pay R34000.00 therty four thousand rand or Euro 1740 to get a flight back to Heathrow, then BA to Johannesburg and then SAA from Johannesburg to Durban which I had a flight for but missed as well. I submitted my 3x invoices to prove the cost. I got a bot response 15 mins later when the email said it can take up to 30 days saying sorry there is nothing that can be done. This is there final response " I'm truly sorry that you feel misled by your experience with Kiwi.com. I understand how upsetting and frustrating this situation has been, especially after the disruption, the extra costs you faced, and the expectations set by the information on our website. Your case has been fully reviewed, and all available options for disruption handling and refunds have now been completed. I recognize that the outcome did not meet your expectations, and I sincerely apologize for the disappointment and stress this has caused. Thank you for sharing your feedback so clearly. While there are no further steps available for this booking, your concerns have been heard and acknowledged. If you have any other questions about your booking or need further clarification, please let me know—I'm here to help." DO NOT BOOK WITH THEM minus 1000 stars”

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Posted 2 days ago

“Летела первый раз с компанией Kiwi, мне очень понравилось. При том, что места не бронировали, я сидела у окна. Спасибо Kiwi. Рекомендую”

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Posted 3 days ago

“SERVIZIO COMPLETO E PUNTUALE”

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Posted 3 days ago

“Easy to use, make changes and understand process. Prices very reasonable!”

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Posted 3 days ago

“Easy booking and payment, smooth check-in a week before departure, and boarding passes in the mobile app. Everything went smoothly throughout the entire trip. 10/10.”

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Posted 4 days ago

“I have booked trough kiwi many times, never had a problem.”

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Posted 4 days ago

“I booked flights through Kiwi.com and paid ₪3100 for two passengers. The airline (Wizz Air) canceled the flight due to the war, and I received a refund of ₪2278.95. That means Kiwi kept ₪821.75 — over 25% of the total payment. After contacting both sides: - Wizz Air confirmed they refunded the full ticket amount to Kiwi - Kiwi confirmed they kept the remaining amount as “non-refundable service fees” When I asked for a detailed breakdown of this amount, Kiwi refused and said they cannot provide more itemization beyond the invoice. I understand that companies charge fees, but keeping such a large portion without clear transparency is unacceptable. Customer support is extremely frustrating — mostly automated responses, and even when reaching a human, no real answers are provided. Be very careful when booking through Kiwi.com.”

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Posted 4 days ago

“Preporuka.”

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Posted 5 days ago

“Kolejny raz bez problemów, na bieżąco z informacjami o locie. Super, polecam wszystkim.”

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Posted 5 days ago

“Promptitudine”

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Posted 5 days ago

“Very good service I like very much”

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Posted 6 days ago

“Unfortunately I lost my money on this time bookink a trip with Kiwi.com. I buy three tickets to ryanair company. The kiwi send just two checking on-line to ryanair. I contacted with ryanair they said the trirth are not allowed to sell ryanair travel tickets. I was payed in the airport £55 and complained to kiwi they answered they sent to ryanair and no results for me. One sent me to other always. I'm very sad because apparently the tickets are cheap but the companys are playing with us.”

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Posted 6 days ago

“Buenos precios e instrucciones claras para hacer el check In”

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Posted 1 week ago

“worst experience ever. My flight delayed and arriving the day after, they classify this as a minor delay and do not privide any alrernative or refund.. just avoid KIWI.”

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Posted 1 week ago

“Muy mala experiencia con Kiwi.com. Compré un itinerario completo con varias conexiones y cuando uno de los vuelos fue cancelado (AD 9055 – Río→VCP), Kiwi.com no brindó asistencia, no ofreció alternativas reales y me dejó totalmente varado. Tuve que comprar un vuelo nuevo por mi cuenta para poder llegar a mi conexión internacional. El reembolso que ofrecieron fue ridículo (178 €) y no devolvieron ni siquiera los asientos de emergencia que pagué aparte (145 €), a pesar de que el tramo cancelado nunca se realizó. La atención al cliente fue lenta, confusa y nada resolutiva. Me dejaron sin respuestas, sin opciones y con gastos adicionales que Kiwi.com no cubrió. No recomiendo Kiwi.com. Mal servicio, mala gestión de cancelaciones y nula responsabilidad hacia el pasajero. Estoy iniciando reclamos formales y acciones legales para recuperar mi dinero.”

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Posted 1 week ago

“Everything fine”

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Posted 1 week ago

“Checked a flight I wanted direct with airline and then compared same with Kiwi. Apprehensive as never used before but no need to worry. Booking process easy and cheaper than the direct airline! Very easy to print off boarding pass too if you prefer! Excellent site.”

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Posted 1 week ago

“Good, efficient and attentive service. Easy to navigate the app. Excellent customer service”

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Posted 1 week ago

Kiwi.com is rated 1.3 based on 1,611 reviews