Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.75

1.8 Rating 1,936 Reviews

19 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.8

Based on 1,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Нравится удобное приложение, сервис, покупка билетов по любым направлениям, низкая стоимость по сравнению с другими агрегатами”

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Posted 9 seconds ago

“Kiwi.com customer service (844) 493-5010 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 1 day ago

“Reibungsloser Ablauf, von der Buchung bis zum Online - Check-in, ha alles hervorragend geklappt!”

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Posted 1 day ago

“buvo jungtinis skrydis Ryanair ir Wizair aviakompanijomis, todėl pasinaudojau kiwi.com platforma. Skridome 6 asmenys, nežinau kaip kiwi.com užsako bilietus per Ryanair.com per kažkokia virtualia sąskaitą kurios duomenų aš neturiu ir registruojantis į skrydį ryanair prašo nurodyti iš kokios sąskaitos buvo apmokėjimas nes visiškai nemato mano užsakymo, todėl į skrydį reikėjo registruotis oro uoste ir sumokėti 55 eurus x6 asmenys, viso 330 eurų papilomai. Kiwi.com tik pažadėjo persvarstyti šį klausimą ir savo atsakomybės neprisiėme už šią klaidą. Būkite atsargūs pirkdami bilietus per kiwi.com”

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Posted 1 day ago

“There seems to be a glitch with the birthday setting in my profile. I keep entering the 21st, but it automatically changes back to the 20th. I’ve tried several times and eventually gave up trying to fix it.”

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Posted 2 days ago

“Kiwi.com customer service 1(855) 201-5621 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

Helpful Report

Posted 2 days ago

Helpful Report

Posted 2 days ago

“Kiwi.com customer service (855) 201-5621 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

Helpful Report

Posted 2 days ago

“My experience with Kiwi was very disappointing. The booking appeared to include baggage, which made the ticket look cheaper and more attractive. However, when I arrived at the airport, I was told at the check-in counter that there was actually no baggage allowance included, and I had to pay extra for my bags. The staff member at the counter told me that they frequently encounter similar issues with Kiwi bookings and advised me to book directly with the airline in the future. I found the baggage information during the booking process very misleading and would recommend checking all baggage conditions very carefully before booking through Kiwi.”

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Posted 2 days ago

“I have to say I have never booked like this before I was a bit panicked I Cannot praise them enough they were patient and so reassuring towards me, they did everything for me and I would definitely book with Kiwi again. There customer service outstanding”

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Posted 2 days ago

“Tutto perfetto”

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Posted 3 days ago

“Check-in process was flawless. Kiwi automatically checks you in and emails you boarding passes. I will definitely use kiwi again.”

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Posted 3 days ago

“Absolute garbage company. Do not use them for any travel bookings at all costs. Ruined our holiday with unconfirmed flights and will not act on refunds due. Absolutely awful.”

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Posted 3 days ago

“Все сподобалось ,підтвердження швидко ,посадкові талони прислали вчасно”

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Posted 4 days ago

“The Kiwi.com Customer Service Phone Number representative at +1 844 [493] -5O1O was patient, knowledgeable, and very reassuring during a stressful moment. They walked me through alternative flight options, explained every detail clearly, and helped me update my reservation without any hassle.”

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Posted 4 days ago

“The company was legit and offered us the best rate for our trip. Iberia Express flight attendants were exceptionally rude and disrespectful to all passengers. Never flew on that airline before, and probably won’t in the future.”

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Posted 4 days ago

“Facil marcar viagem Dificil apoio ao cliente”

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Posted 4 days ago

“Very uncomplicated handling. Fast booking process.”

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Posted 4 days ago

“The Kiwi.com ® Main Customer Service Phone Number representative at ☎︎+1 (844 ) 493 -5010 [us-Kiwi.com ] OTA (Live Person) was patient, knowledgeable, and very reassuring during a stressful moment. They walked me through alternative flight options, explained every detail clearly, and helped me update my reservation without any hassle.”

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Posted 5 days ago

“Seems a consistent story on this site, and one that got me also. They put together an itinerary for you with multiple flights and very little time in between. They cover it with protection which makes the buyer feel that even if theres an issue with the flight, they will be covered. WRONG. I missed my connecting flight (shock) and didnt have time to wait for Kiwi's analysis to purchase a new one as it was the last one leaving for the day. Kiwi eventually got back to me and told me i was inelegible for a refund, AND wouldn't even give me a flight credit. Scam company, run by bots, and clearly have a very poor rep with a rating of 1.7/5.”

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Posted 5 days ago

Kiwi.com is rated 1.8 based on 1,936 reviews