Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.16

1.2 Rating 1,517 Reviews

4 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.2

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Korzystam z platformy Kiwi.com i jestem bardzo zadowolona. To świetne narzędzie do wyszukiwania tanich lotów, ciekawych kierunków i korzystnych połączeń, które często trudno znaleźć gdzie indziej. Strona jest przejrzysta, intuicyjna i pozwala szybko upolować naprawdę dobre okazje podróżnicze.”

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Posted 2 hours ago

“Ok Was difficult to understand where to check in and how Cause was too many links all the time”

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Posted 23 hours ago

“Everything went very well, from booking the flights to do the check .”

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Posted 1 day ago

“Everything worked out perfectly.”

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Posted 1 day ago

“Fast and well!”

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Posted 1 day ago

“Ho acquistato dei biglietti aerei per un volo interno a/r in Thailandia, compagnia air Asia. Acquisto intuitivo, buon prezzo rispetto al compagnia stessa. Nessun problema poi con il check-in . Esperienza positiva.”

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Posted 1 day ago

“Kiwi una manera facil de viajar”

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Posted 1 day ago

“kiwi, best prices🙏”

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Posted 1 day ago

“הייתה חוויה מהממת”

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Posted 2 days ago

“Flair airlines have worst customer service. Will charge you fees at checkin booth. Better book somewhere else.”

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Posted 2 days ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

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Posted 2 days ago

“Always correct. Very nice presentation & schedules.”

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Posted 3 days ago

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

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Posted 3 days ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

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Posted 3 days ago

“Low prices, communication, variants in cases of cancellation.”

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Posted 4 days ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 4 days ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 5 days ago

“Very good service and well easy to navigate website”

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Posted 5 days ago

“Excellent”

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Posted 5 days ago

“Very easy to book tickets all information provided.”

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Posted 6 days ago

Kiwi.com is rated 1.2 based on 1,517 reviews