Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.26

1.3 Rating 1,577 Reviews

6 %

of reviewers recommend Kiwi.com

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1.3

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lie about prices. They increase 20€ once you fill everything.”

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Posted 5 minutes ago

“Good prices!!”

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Posted 22 hours ago

“This was the most problematic experience booking a flight I have ever had. I booked my flight weeks in advance and everything was confirmed, I even received an email saying that the carrier had confirmed. The morning before the flight I was reminded to check in. As I was doing so, I noticed I didn’t have my reservation number so I got in contact with the company and they then told me that the flight was unable to be booked successfully, and they were working on a resolution. I was very confused as the booking had been fully confirmed. I was then offered a new flight which I accepted. This new flight was processing and i decided to reach out again as It was not a confirmed booking and i was due to leave in less than 12 hours. After two frustrating and misleading phone calls, I was told that the new booking was also unable to be completed due to technical issues (even though the flight was still available to book on other websites, so it’s not as if it had sold out), they offered me a refund and “i’m sorry”, which was not acceptable as my flight was due to take off in a few hours. I then had to rebook a new flight for the next day which was far more expensive and with a long layover. It is lucky that I decided to check in online and wasn’t planning on checking in at the airport as I would’ve had no flight to get on- and absolutely no correspondence from the company regarding the issue with booking the flight. I would avoid booking with this company at all costs.”

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Posted 1 day ago

“My flight that I booked through Kiwi had a small delay of 2 hours, still had plenty of time for all connecting flights. Kiwi offered me two options, which appeared to be a credit because of the delay, but instead, it canceled my entire flight. Kiwi only issued me barely half the cost of the flight. Customer service was an absolute joke, the lady could barely speak clear english and just repeated her talking point over and over again. I absolutely recommend to never use this crooked company.”

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Posted 1 day ago

“Kiwi failed to register carry-on for me and my wife on 4 flights under the same reservation. Also Kiwi didn’t registered my correct name for one of the flights so I had to fix it directly in the airport, impacting my travel schedule.”

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Posted 1 day ago

““Honestly one of the smoothest booking experiences I’ve had. Everything was clear and easy to follow from start to finish. I quickly found a good deal and completed my booking without any issues. I also liked how I received updates along the way, which made me feel more confident about my trip. So far, everything has gone perfectly. Definitely recommend!””

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Posted 1 day ago

“Od objednání letů až po jejích uskutečnění jsme byli vždy dobře informování. Vřele doporučuji. Plná spokojenost.”

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Posted 2 days ago

“I booked my ticket for a fixed date but… I booked my ticket for a fixed date but when I got to the airport I found out it was changed to a month later! Another passenger had the exact same problem! It s a scam!”

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Posted 2 days ago

“I missed my flight and they just credited me points, so I could buy a new flight.”

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Posted 3 days ago

“Komunikace super”

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Posted 4 days ago

“Their assistance made a big difference. They addressed my withdrawal issue promptly and ensured the process moved forward without delays.”

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Posted 5 days ago

“Super service, organizing”

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Posted 5 days ago

“Am avut zbor către Barcelona si a fost totul ok ca si cazarea luata prin Kiwi tot in Barcelona. Totul a decurs f bine”

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Posted 6 days ago

“Good cheep flights and easy to use”

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Posted 6 days ago

“De er i umulige at få ordentlig i tale når der opstår ændringer. Chatbotten er uduelig. Vi måtte betale for sæder flere gange pga ændring .”

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Posted 6 days ago

“My flight to Mexico and back was very successful , I didn't have any problems, thank you 🙂”

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Posted 1 week ago

“I had the worst experience with Kiwi. I purchased connecting flights: from Ft Lauderdale to Santo Domingo and then from Santo Domingo to Antigua. I arrived in Santo Domingo 1 hr and 20 mins before my text flight. When I got to the check in counter with about 45 mins left before boarding. The airline told me I couldn’t board and I had to be 2 hrs before the flight. I purchased travel protection through Kiwi just in case this would happen so I called Kiwi. The only thing the rep kept asking was why wouldn’t they me on the flight instead of trying to find another alternative. Then Kiwi tells me I have to purchase another flight on my own and they will reimburse me. I paid double cost for another flight with another airline then when I tried to get reimbursed Kiwi said they can’t because it is not within the protection plan policy. I fought for over a month with my bank to get the money back. I will never get a ticket from Kiwi again!!!!”

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Posted 1 week ago

“Ales super gelaufen Dankeschön”

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Posted 1 week ago

“O companie serioasa la care găsești zboruri la preturi accesibile 💖”

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Posted 1 week ago

“Very good 👍👍👍 Price super”

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Posted 1 week ago

Kiwi.com is rated 1.3 based on 1,577 reviews