Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.60

1.6 Rating 1,817 Reviews

15 %

of reviewers recommend Kiwi.com

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1.6

Based on 1,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**Exceeded all my expectations! 💚** Kiwi.com appeared exactly when I needed it most. I had to organise a last-minute solo trip, and the other platforms I tried kept letting me down. I decided to trust Kiwi.com and, honestly, it was the best decision I could have made. It was my first time booking an entire trip through an app, and I was genuinely impressed by how simple and stress-free the whole experience was. From the moment I booked until I arrived back home, I always felt informed and supported. The app is extremely intuitive, well organised and easy to use. What impressed me most was the constant communication throughout my journey. I received useful notifications about my flights, reminders, schedule updates, boarding information and even details about the departure gate in advance. As I was travelling alone and I am not a very experienced traveller, these updates gave me a huge sense of reassurance. I never felt lost or unsure about what to do next. Everything was clearly presented on my phone, which made the whole experience much calmer and more enjoyable. Kiwi.com truly exceeded my expectations and made what could have been a stressful last-minute trip feel organised and manageable. I would definitely use the platform again and highly recommend it, especially to solo travellers or anyone who wants to feel informed and supported throughout their journey. Thank you, Kiwi.com, for making my trip such a positive experience! 💚”

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Posted 6 hours ago

“I like . Мені все сподобалось”

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Posted 1 day ago

“👍 super veľká spokojnosť”

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Posted 2 days ago

“Хорошая компания”

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Posted 2 days ago

“J'ai été très satisfaite de tout les services, c'était ma première fois que j'achète sur le site et tout les services proposés ont été corrects et rapports qualité prix était le top.”

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Posted 3 days ago

“My recent experience was exceptional with the Kiwi app, I found it to be where I’ve found the cheapest flight for my trips. Continue the great work 👍”

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Posted 3 days ago

“Horrible. They canceled my flight, my accommodation and no refund. Do not use!”

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Posted 5 days ago

“Четкая информация”

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Posted 5 days ago

“Kiwi.com customer service (888) 821-4584 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 6 days ago

“Это лучшее приложееия. Интуитивно понятное. А самое главное нет назойливой рекламы .”

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Posted 6 days ago

“Muy bien todo”

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Posted 1 week ago

“They cancelled a connecting flight of mine, and I had to buy another ticket. I’m still waiting for my refund—I’ve been waiting for months, and it’s always the same story. I don’t recommend them.”

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Posted 1 week ago

“Одного разу,я купувала квиток і коли оплатила,то зрлзуміла,що квиток не на те число,яке мені потрібно.Я злякалася,але скасувала квиток і Kiwi зробив мене щасливою,тому що дуже швидко повернув мої кошти і я змогла купити інший квиток на потрібну мені дату.Дякую,Kiwi,я дійсно була щаслива🩷”

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Posted 1 week ago

“Everything went perfectly.”

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Posted 1 week ago

“I have nothing but good things to say about using the app. I’ve bought tickets through them three times in the past year. On one occasion, I failed to confirm a change in departure time made by the airline and couldn't check in for the return flight as a result, but a company representative sorted it out in just five minutes. They’re great!”

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Posted 1 week ago

“Все супер”

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Posted 1 week ago

“el proceso de compra de vuelos fue rápido y eficaz”

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Posted 1 week ago

“Superbe Kiwi loty”

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Posted 1 week ago

“È riuscito a trovare una combinazione di voli particolarmente conveniente”

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Posted 1 week ago

“Mega Angebot und alles toll gelaufen !Danke Kiwi -;)”

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Posted 1 week ago

Kiwi.com is rated 1.6 based on 1,817 reviews