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Kiwi.com Reviews

1.9 Rating 2,064 Reviews
23 %
of reviewers recommend Kiwi.com
1.9
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour

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Kiwi.com 1 star review on 22nd October 2026
Monica
Kiwi.com 1 star review on 15th March 2026
Clark
Kiwi.com 1 star review on 16th April 2025
SJ
Kiwi.com 1 star review on 20th January 2025
Marvin Buckley
Kiwi.com 1 star review on 4th January 2025
Anonymous
Kiwi.com 1 star review on 4th November 2024
CHRISTINA KARAPANOU
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
173
Anonymous
Anonymous  // 01/01/2019
“Kiwi.com customer service at " 1 833 531 7842 " agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 6 minutes ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 2 hours ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 2 hours ago
“Hello! I’ve been using Kiwi.com for several years now and am happy with their service. I recommend them to everyone!”
Helpful Report
Posted 5 hours ago
“A flight ticket Ryanair purchased with kiwi was 241.99 EUR but the receipt from Ryanair was 198.97 EUR only! Buy tickets directly from airlines' apps. Do not use kiwi anymore since is charging you 21% on top! My mistake was clearly that I didn't check the price first with Ryanair nor the reviews for kiwi. So avoid to make the same mistake.”
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Posted 1 day ago
“Ciao a te che stai cercando un app per risparmiare sui voli. Oggi voglio raccontarti la mia esperienza con l’app di KIWI 🥝. Tutto è iniziato prima di partire, ho scelto per qualche volo il giusto da comprare fino a quando non l’ho trovato. Uno volo Milano Cagliari andata e ritorno da 149,19 € L’andata è andata tutto bene mi arriva ma notifica di check-in il giorno prima e faccio tranquillamente il check-in online come con tutte le altre app che uso e che ho sempre utilizzando per volare. Ma al ritorno, la mattina del volo ✈️ non mi lasciava accedere l’app di KIWI 🥝 nella pagina dove dovevo fare il check-in. Risultato: arrivata in aeroporto ho dovuto fare il check-in con la compagnia area per due passeggeri pari a 121€. Ovvero ho informato l’assistenza KIWI 🥝 subito per un rimborso per la loro negligenza ma nulla. Risultato adesso sto andando per vie legali gratuite suggerite da Google. Il mio consiglio per te lettore:” Compra con la compagnia di volo direttamente il volo dal sito o con un’altra app”. Io non comprerò più da quest’app non ho tempo con un app che non ti fa fare check-in puntuali. 😑”
Kiwi.com 1 star review on 22nd October 2026
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Posted 1 day ago
“Thank you”
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Posted 1 day ago
“It works perfectly well. Very convenient app and good support.”
Helpful Report
Posted 1 day ago
“I've had similar issues with my recent trips. I've paid for wisdom seats and automatic check in with kiwi guarantee but on my return flights I got assigned a different seat than the one I paid for. First time I called kiwi they said it was the airline who did the check in so they couldn't do anything about it, then I called the airline and they said in their systems they can't see I've paid for a seat on my return flight so I had to pay AGAIN to get a window seat. Then when I try to request for s refund with kiwi I couldn't choose seating as options and their ai agent couldn't help, so now waiting for a human being to get to my case and assist me. On my other trip the also assigned me a wrong seat but at least it was a window seat this time and didn't have energy to call the airline again, because it was the same airline from my previous trip and they still haven't replied me for the refund I made for having to pay double for my a window seat. I just don't understand kiwi if I paid for automatic check in via your guarantee and pay for a specific seat, how you can keep making the same mistake? And it's always on my return flight. On my departure flight everything always works out fine, but on my arrival flights there have been the repeating mistakes.”
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Posted 1 day ago
“Todo en orden y excelente”
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Posted 1 day ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 1 day ago
“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 2 days ago
“Terrible company, the worst customer service, changing time and date of flights many times, offering connecting flights where the first flight departs after few hours after the second. NEVER use kiwi. Ne-ver!”
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Posted 2 days ago
“Falsches Gate und Flasche Abflugszeiten wurden in der App angezeigt... Habe dadurch meinen Flieger verpasst.”
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Posted 2 days ago
“I have used Kiwi for years and have never had any issues with the app or the team. Everything has always worked and they give you warnings on time when things change”
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Posted 2 days ago
“Kiwi.com customer service 1-(877) 523-1853 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 3 days ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 3 days ago
“Kiwi.com customer service 1-(888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 3 days ago
“Super bra 😊👌”
Helpful Report
Posted 3 days ago
“Kiwi.com customer service 1-(855) 730-0773 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 3 days ago
Kiwi.com is rated 1.9 based on 2,064 reviews