Kiwi.com Reviews

"Stay away from this company! They use to charge you for changes they make and refuse to take any responsibility for the ticket. They are awfully aware that the passenger is helpless once they have already bought the ticket long ago! Lame customer service, answers are always the same, like machines. Awful experience, horrible stress during my trip. I hope this helps someone else. To Kiwi.com : Pay me back my 440\u20ac ! ref booking 459 768 859"

"AVOID KIWI, avoid headache, save you money. \r\n\r\n1. Kiwi customer service is quite hard to reach out to, there is no customer service line available to resolve issues. I need to type, and talk to a bot on the other side. \r\n2. I purchased a ticket that was a cancelled flight. As a third party, Kiwi asked me to contact airline for refund directly and Kiwi said they can not confirm if they have my payment. Even my credit card payment shows \u201cKIWI\u201d. \r\nDifferent people\/bots will reply when you reach out to customer support, and there is no ownership in kiwi\u2019s customer service to assist and help. \r\nIf you would want to purchase through Kiwi, please make sure you are covered under insurance or you are absolutely sure about your trip\/flight, and prepared to have minimal =0 customer support. \r\nIf you have to use a third-party plate form, choose the ones with customer service available in case of an unfortunate event. \r\n\r\nI personally would NEVER use this platform again!\r\nI also tell the people around me the feedback I have, and they can avoid unnecessary KIWI experience."

"AVOID KIWI, avoid headache, save you money. \r\n\r\n1. Kiwi customer service is quite hard to reach out to, there is no customer service line available to resolve issues. I need to type, and talk to a bot on the other side. \r\n2. I purchased a ticket that was a cancelled flight. As a third party, Kiwi asked me to contact airline for refund directly and Kiwi said they can not confirm if they have my payment. Even my credit card payment shows \u201cKIWI\u201d. \r\nDifferent people\/bots will reply when you reach out to customer support, and there is no ownership in kiwi\u2019s customer service to assist and help. \r\nIf you would want to purchase through Kiwi, please make sure you are covered under insurance or you are absolutely sure about your trip\/flight, and prepared to have minimal =0 customer support. \r\nIf you have to use a third-party plate form, choose the ones with customer service available in case of an unfortunate event. \r\n\r\nI personally would NEVER use this platform again!\r\nI also tell the people around me the feedback I have, and they can avoid unnecessary KIWI experience."

"AVOID KIWI, avoid headache, save you money. \r\n\r\n1. Kiwi customer service is quite hard to reach out to, there is no customer service line available to resolve issues. I need to type, and talk to a bot on the other side. \r\n2. I purchased a ticket that was a cancelled flight. As a third party, Kiwi asked me to contact airline for refund directly and Kiwi said they can not confirm if they have my payment. Even my credit card payment shows \u201cKIWI\u201d. \r\nDifferent people\/bots will reply when you reach out to customer support, and there is no ownership in kiwi\u2019s customer service to assist and help. \r\nIf you would want to purchase through Kiwi, please make sure you are covered under insurance or you are absolutely sure about your trip\/flight, and prepared to have minimal =0 customer support. \r\nIf you have to use a third-party plate form, choose the ones with customer service available in case of an unfortunate event. \r\n\r\nI personally would NEVER use this platform again!\r\nI also tell the people around me the feedback I have, and they can avoid unnecessary KIWI experience."

"One star, as there is no option for no star. Please be aware of kiwi and STAY AWAY. They are CRIMINALS and I say this based on concrete evidence.\r\nI had bought a return flight through kiwi. The second part (inbound flight) was canceled by the airline. Kiwi offered no possibility for partial cancelation of the ticket, so I couldn't use the first part and board my outbound flight which wasn't canceled. Although the airline offered me free rebooking or refund in case the same type of ticket was bought on the airline's website, there was no such option with kiwi. Moreover, as the ticket was bought through kiwi, I couldn't handle any cancelation directly with the airline (as falsely stated on kiwi website), as the airline was referring me to the booking agency.\r\nAfter paying a considerable amount of money to kiwi for rebooking, as there wasn't other option, kiwi failed to check me in online. Despite my efforts to reach them they weren't able to explain me the reasons why their check in failed. They just informed me a couple of hours before the flight that I should check in directly with the airline at the airport and I will be refunded. I did so and submitted to them all receipts that I received at the airport (that mentioned explicitly my name, booking code, the reason for the payment, date, time, amount etc) but they refused to process the refund stating that these official documents are not valid. If kiwi staff declares as not valid and does not accept official receipts that are fully compliant with the relevant legal requirements of the local Revenue Authority they commit CRIMINAL OFFENSE."

"Worst company to book your travel with\r\nI booked our trip (me and my mother were travelling to Makkah) through kiwi.com and paid \u00a3180 for extra carry on baggage for both of us. Upon our return, the flight operator told us at Madina aiport that our tickets does not have any baggage allowance. And there we were standing with 2 bags to be checked in. It was quite embarrassing and I had no choice but to buy additional baggage. I paid for 20kg baggage for both of us (10kg per person) so our luggage can travel with us. I notified kiwi.com right on the spot but they are completely denying it and iteratively telling me that their system is showing that they successfully booked the baggage allowance and I had to pay because my bags were not the right size or weight. Mind you I travelled outbound with the same bags.\r\nI have sent them photos of both cabin bags, our tickets with Turkish Airlines showing no baggage allowance but they are denying it completely and just repeating the same script that my baggage was 20kg when I have explained them again and again that its 2 persons 2 bags, 10kg each and I had to pay for all weight not just extra weight.\r\nAll in all they are a pathetic company who would not accept any liability if anything goes wrong. They have ruined our trip and have left me \u00a3200 out of pocket, not to mention the stress and embarrassment we faced at the airport.\r\nPlease stay very clear from this company. Pay a bit extra for quality, otherwise its going to cost you extra for the mediocrity from these people."

"Worst company to book your travel with\r\nI booked our trip (me and my mother were travelling to Makkah) through kiwi.com and paid \u00a3180 for extra carry on baggage for both of us. Upon our return, the flight operator told us at Madina aiport that our tickets does not have any baggage allowance. And there we were standing with 2 bags to be checked in. It was quite embarrassing and I had no choice but to buy additional baggage. I paid for 20kg baggage for both of us (10kg per person) so our luggage can travel with us. I notified kiwi.com right on the spot but they are completely denying it and iteratively telling me that their system is showing that they successfully booked the baggage allowance and I had to pay because my bags were not the right size or weight. Mind you I travelled outbound with the same bags.\r\nI have sent them photos of both cabin bags, our tickets with Turkish Airlines showing no baggage allowance but they are denying it completely and just repeating the same script that my baggage was 20kg when I have explained them again and again that its 2 persons 2 bags, 10kg each and I had to pay for all weight not just extra weight.\r\nAll in all they are a pathetic company who would not accept any liability if anything goes wrong. They have ruined our trip and have left me \u00a3200 out of pocket, not to mention the stress and embarrassment we faced at the airport.\r\nPlease stay very clear from this company. Pay a bit extra for quality, otherwise its going to cost you extra for the mediocrity from these people."