Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.08

1.1 Rating 1,462 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service excellent on time on date information into the costumers”

Helpful Report

Posted 15 hours ago

“The main customer service phone number for kiwi.com in the United States is 1-855-730-0773. Their support team is available 24/7, ready to assist with a wide range of inquiries. Whether you have questions about kiwi's services, policies, or fees, or need help with hotel, flight, rental car, or vacation package reservations, they're just a call away. This number can also be used for booking changes or cancellations, as well as addressing issues like flight delays, cancellations, or disruptions. If you're dealing with overbooked accommodations or need special requests related to seating or accessibility, the customer service team is there to help with those too.”

Helpful Report

Posted 4 days ago

“Awesome experience”

Helpful Report

Posted 4 days ago

“I live the option of choosing random destinations and the prices that can be easiky compared. Idk, the layout keeps me loyal to kiwi for the last many many years :)”

Helpful Report

Posted 6 days ago

“I live the option of choosing random destinations and the prices that can be easiky compared. Idk, the layout keeps me loyal to kiwi for the last many many years :)”

Helpful Report

Posted 6 days ago

“Utasfelvétel , tájékoztatás stb”

Helpful Report

Posted 6 days ago

“Пока все нармално”

Helpful Report

Posted 2 weeks ago

“Excellent service from the moment I booked. Clear instructions and regular updates about my flights. Any questions were answered professionally and quickly. I particularly liked the fact kiwi checked in for me and sent me the boarding pass. I highly recommend and will definitely use them again.”

Helpful Report

Posted 3 weeks ago

“Great job once again Highly recommended ☘️”

Helpful Report

Posted 3 weeks ago

“Great! Our travels were easy and comfortable, knowing Kiwi had our backs.”

Helpful Report

Posted 3 weeks ago

“I just got to my final destination after three flights! Kiwi always answered my question within a short while. The information on the app was updated and my boarding cards where uploaded automatically.”

Helpful Report

Posted 1 year ago

“th company is verry good”

Helpful Report

Posted 1 year ago

“Kiwi.com customer service is responsive and helpful. Its competitive pricing and efficient delivery enhance the overall user experience. However, clearer return and refund policies could benefit users.”

Helpful Report

Posted 2 years ago

“All good experiences for me thank you”

Helpful Report

Posted 3 years ago

“Booked tickets on Kiwi.com for a trip from Spain to Prague. I really liked the fact that I was checked in by Kiwi automatically, so I didn't have to worry about anything when I got to the airport, and also received SMS with my gate number even before they become available on the airport screens during my transfer in Madrid!”

Helpful Report

Posted 3 years ago

“I was a bit afraid because of reviews, but everything was great, I bought four tickets (transfer flights) and got every ticket 24 hours before flight. Tried to use helpdesk platform - I got message like in 2mins. I guess you pay the price (which is low) but you need to be prepared for two things: 1. If you have transfer flights, be aware of time, do not book second flight less than 3 hours after your first flight. You can miss it. 2. Just know: if you paying cheap tickets, do not expect refund. I was checking updates and info in kiwi app constantly therefore did not experienced any problems. Moreover had no issues with raynair - got the tickets with QR code 😄 also, forgot to mention, fill check in details as soon as app will let you to do it!”

Helpful Report

Posted 3 years ago

“For me all went perfect! I was afraid after reading all the reviews about the company but they even sent me the boarding pass earlier. Just the baggage i bought in the airport because the app was having the price of 99€ for an cabin bag and i bought it for 20 € on the airport”

Helpful Report

Posted 3 years ago

“Kiwi checked us in on times for both flights and had no problems”

Helpful Report

Posted 3 years ago

“Excellent service, kept well informed and great flight price”

Helpful Report

Posted 3 years ago

“I found a ticket from Eastern Europe to Cincinnati with three flights (this is normal) for $300. Usually, on the off months I pay between $600-$900 and during peak months I pay between $1k-$1.2k. Reading all of the reviews, and having a horrible experience with BravoFly, I was 1000% skeptical and worried. I think I didn't have a bad experience because there were no cancelations with any of my flights since I bought it about 10 days before departure. I didn't have to communicate with anyone from their team, everything went pretty normal. My review is that they saved me money and I was able to get from point A to point B. I will definitely continue using them for my flights.”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,462 reviews