Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.51

1.5 Rating 1,742 Reviews

13 %

of reviewers recommend Kiwi.com

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1.5

Based on 1,742 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company gave me a ticket for Vietnam when I requested Philippines. I didn’t notice because the Philippines sent me a ticket for the flight. I thought everything was great until the idiots needed a visa for Vietnam even though I wasn’t going to step foot in that country. Kiwi and the idiots there refused to give me my money back for their failure.”

Helpful Report

Posted 1 day ago

“I was told that my flight would be 4 days delayed and requested a refund that was granted. They NEVER refunded me. Stay away from KIwi!”

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Posted 2 days ago

“I can’t open kiwi on my iPhone and the app isn’t working correctly”

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Posted 1 week ago

“DON'T USE THIS SCAM PLATFORM!!! I REQUESTED A CANCELLATION OF MY RESERVATION ONLY 5 HOURS I PURCHASED IT. KIWI NEVER SENT THE REQUEST TO THE AIR LINE SO MY FLIGHT WAS NOT CANCELLED. THEY KEPT LYING AND LYING AND LYING”

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Posted 1 week ago

“answer this simple question: Why did you refund me 96,86€ instead of 125,96€? Please answer here so others know exactly what might happen if they book through your portal: Name; Bassel Suleiman Kiwi.com Bookingsnummer: 757364949 PNR: TMMM6J Flightnumber: W62260 Transaction date: 18.03.2026 I paid: 125,96 €”

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Posted 2 weeks ago

“Booked a flight in Colombia through Kiwi. The flight was cancelled at very short notice - we had already arrived at the airport. No alternative was offered and we had to book with another airline. Kiwi claim to have submitted a request for a refund which was refused by the airline. They refuse to take any furtgher action. Clearly a huge scam. Under no circumstances should anyone use this booking agency”

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Posted 2 weeks ago

“Ausstehenden Rückerstattung für ein von Wizz Air storniertes Flugticket (Buchung über Kiwi.com, €125,96, PNR: TMMM6J) ein. Trotz bestätigter Stornierung und gewählter Rückerstattung habe ich seit über zwei Monaten kein Geld erhalten. Kiwi.com vertröstet mich ohne konkreten Zeitrahmen. Ein Chargeback wurde ebenfalls abgelehnt. Ich ersuche um Klärung und Durchsetzung meines Anspruchs auf Rückerstattung für eine nicht erbrachte Leistung. Res Nummer :757364949”

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Posted 1 month ago

“Absolut erschreckend und im Ernstfall vollkommen unbrauchbar. Ich habe selten ein derart chaotisches, verantwortungsloses und frustrierendes System erlebt wie bei Kiwi.com und dieser sogenannten Reiseversicherung. Im konkreten Fall geht es um einen Todesfall eines Reisenden und trotzdem schafft es niemand einen klaren Ansprechpartner oder einen funktionierenden Ablauf bereitzustellen. Es ist praktisch unmöglich den Schadenfall überhaupt vernünftig einzureichen. Kontaktwege funktionieren nicht. Formulare führen ins Leere. Man wird nur zwischen Kiwi und AXA hin und hergeschoben bis man irgendwann entnervt aufgibt. AXA findet angeblich keine Police. Kiwi verweist auf AXA. AXA reagiert nicht. Niemand übernimmt Verantwortung. Niemand hilft wirklich. Und genau das macht die Situation so unfassbar enttäuschend: Öffentlich antwortet Kiwi schnell auf Bewertungen damit andere Kunden denken das Problem würde bearbeitet werden. In Wirklichkeit passiert absolut nichts. Per Email oder Telefon meldet sich niemand. Keine echte Hilfe. Keine Lösung. Keine vernünftige Bearbeitung. Nur öffentliche Standardantworten für die Außendarstellung. Für mich wirkt dieses gesamte System im Ernstfall wie ein kompletter Zusammenbruch sobald wirklich etwas Ernstes passiert. Wer glaubt hier im Notfall Unterstützung zu bekommen sollte sich das sehr gut überlegen. Für mich absolut eine der schlimmsten Support Erfahrungen überhaupt.”

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Posted 1 month ago

“fatal experience my flight delayed for 8 hours, and I missed my second, they only sending bots to say - it is under verification for 3 months !! I only want my money back - scums!!”

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Posted 1 month ago

“Flight cancelled 2 times and no support from the company.”

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Posted 1 month ago

“Booking ID: 726762861 Very poor experience with Kiwi.com. My flight was cancelled by the airline, yet I still haven’t received my refund after weeks of waiting. Customer support keeps repeating the same message: “we are following up with the airline,” without giving any timeline or solution. No accountability, no clear answers — just delays. I provided all requested information multiple times, but the process feels intentionally slowed down. At this point, I had to initiate a chargeback through my bank. I would not recommend Kiwi.com. If something goes wrong, don’t expect real support or timely refunds.”

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Posted 1 month ago

“If I could give 0 i would I was late for a connecting flight due to the airline its been 5 weeks and still no refund or response from the company wouldn't use this company again and strongly suggest no one uses this site.”

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Posted 1 month ago

“Not even 1 star. I booked our flight and selected seats. When I checked in today, our seats were not reserved even tho our confirmation from Kiwi had assigned seating. Allegiant said Kiwi never purchased the upgraded seats so now we are in the last row. Never will book again with Kiwi.”

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Posted 1 month ago

“scammers, cancel paid flight, do not inform, do not refund, do not recommend to anyone”

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Posted 1 month ago

“Its OK until you want to get refunds, a loop of constant AI bots, and agents that read the same script and don't even bother to investigate the situation, its like talking to a wall that's going in circles. Never working with them again. Im not a one time buyer, i used them to buy tickets for crews to fly and work abroad, all was fine until it wasn't. DO NOT RECOMEND|!”

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Posted 1 month ago

“Kiwi.com turned my 1-hour layover into 17 hours overnight — then charged me for cancelling and refunded me SGD 4.48 (I paid SGD 442.99). They call this "Voluntary Cancellation" after ruining your trip. I paid SGD 442.99 for a specific flight itinerary arriving on 2 April. Without my consent, Kiwi.com added an extra stopover city and pushed my arrival to the next day — making my entire trip unusable. The layover which was supposed to be 1 hour in Jakarta became 8 hours 25min in Jakarta + another 9 hours in Denpasar (total of 17hours 25min). I had a pre-booked diving expedition that departed at 07:00 on 3 April and I had no choice but to book replacement flights out of my own pocket the same day. When I disputed this, Kiwi called it a "minor disruption" and a "voluntary cancellation." They charged me €150 in cancellation fees (€30 per flight for 5 flights) — including a fee for a flight segment they added themselves. After paying SGD 442.99, I received only SGD 4.48 as a partial refund so far — less than the price of a bus ticket — with the remaining balance still unresolved after weeks of correspondence. My total loss: SGD 888.88. Their response was almost entirely AI-generated. When human representatives finally responded, they were equally unhelpful — showing no empathy for my situation or financial losses, and continuing to insist on charging me disproportionate cancellation fees for a mistake they made. When I cited their own Terms and Conditions proving this was a major disruption, their position remained unchanged. I have since filed a credit card chargeback and a formal complaint with their own named mediator, OnlineADR.cz. Book directly with airlines. If Kiwi changes your flights and ruins your trip, do not expect them to take responsibility.”

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Posted 1 month ago

“Price increase WITHOUT notice Writing to warn about Kiwi, extremely disappointed and misled. I found a flight from Stockholm to Cairo for 22,818 SEK via Momondo. Throughout the booking, the price was displayed as 22,818 SEK. It was only AFTER the payment was processed that I discovered I had been charged 29,221 SEK, without any warning or notification. I was charged 6,403 SEK (approx. $600) more than the agreed price. I called customer service immediately to resolve this. They promised to investigate and call me back, but I received ZERO follow-up. Therefore, I was forced to travel at a price I never consented to. This is a predatory and misleading pricing practice. If you value your money and honest business practices, DO NOT book your ticket via Kiwi. I am still waiting for a response from them, as well as a refund of the 6,403 SEK difference. Until I do, I will never recommend this company and I warn others to stay away.”

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Posted 1 month ago

“After buying a ticket through Kiwi.com, I was asked at check in to pay for a checked bag I'd already paid for. Having no way around it, I paid again it, and then spent hours trying to get Kiwi to refund that extra fee. Kiwi refused to believe I had paid it, saying the receipt was not explicit, even though it had the baggage code on it. Kiwi did not seek to resolve he issue with the airline, and sent me to do that. The airline did not respond either. Kiwi confirmed that I had done nothing wrong, and yet refused to pursue the matter further, say sorry I had to pay that fee and thanks for bringing it to their attention. I'm not even sure I was ever dealing with humans, and it was somewhat sickening to be apologized to by AI, with the problem not being resolved. Kiwi said they were just following company policy. I'm still out 90 Euro thorough no fault of my own. There's a serious lack of professionalism and ethics in this company - be careful.”

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Posted 1 month ago

“Pure scamers. They cancelled our return flight a week before departure. That flight had 2 transits, but only first part of it was cancelled due to circumstances, the rest was cancelled because kiwi.com decided to do so without justification. They sent me like a 60% of what my return ticket was worth, promised that it is only partial and they will send me the rest. Also they kept telling my partner that she will receive her refund soon, but recently changed their mind and decided to say that what I was refunded is actually for both of us (quarter of the price of return tickets). Three months later and they keep deleting previous messages asking same questions and having three versions of what is happening all that just to make sure they do not have to refund our money. I am actually taking this to the court as it is a pure scam. On top of that their assistance is THE WORST, these people sit on these chats to ruin your day.”

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Posted 1 month ago

“Most unfriendly and unresponsive company. Booked flight tickets through them and flights got cancelled by airlines due to prevailing situation. Been following up with kiwi, no response. Airline mentioned that all refunds done to third party providers like Kiwi and we must follow up with them to receive it. No one has the courtesy to respond from kiwi despite infinite mails and messages on their app.”

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Posted 1 month ago

Kiwi.com is rated 1.5 based on 1,742 reviews