Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.22

1.2 Rating 1,554 Reviews

5 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.2

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this a -----100 if I could, they are the worst booking agency and don't know how they stay in business, it's abismal how there system is set up, they offer the worst connections and will charge your credit card and our on a account instead of refunding you if they can't fill your seat. It absolutely horrible”

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Posted 3 days ago

“Very bad customer support. Noone you can find or contact with”

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Posted 5 days ago

“Absolutely the worst flight ticket seller. Never jump on their primissing affordable prices. Their reservation system pften fails and change your details (such of dates of departure). Once they have your money that is when all the comunication and support ends. If there are any further problems with your flight absolutely no customer care reacheble and noone will help you. Refunds take ages if they ever send any. Total liars and scammers! Buy your tickets always straight from the original airlines! Never Kiwi!”

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Posted 6 days ago

“I booked 5 connecting flights from Manila to El Nido which was cancelled. Instead of issuing a refund they changed our flight to one at another airport we are not able to board as we will be going through customs and will not have time to drive three hours and board. They have taken money for a service they can not provide and I’m disgusted Kiwi are getting away with this!”

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Posted 1 week ago

“ATTENZIONE A KIWI. Esperienza vergognosa con Kiwi.com. Ho pagato 175€ per i bagagli ma non sono stati prenotati, costringendomi a pagare di tasca mia in aeroporto. Ad oggi, nonostante le prove inviate, mancano ancora: 12€ di differenza per la seconda tratta (pagati 90€, rimborsati solo 78€). 60€ per la tratta Volotea, pagati extra al check-in. La cosa più grave è l'impossibilità di parlare con un essere umano. Ti costringono a interagire con un operatore virtuale inutile e, se insisti per avere i tuoi diritti, arrivano persino a bloccarti la comunicazione. È un comportamento inaccettabile. Questa volta mi hanno rubato i soldi del bagaglio, ma la prossima volta il problema potrebbe riguardare il volo stesso e restare a terra. MAI PIÙ KIWI. AVVISO FINALE: Se entro 3 giorni da oggi (non un'ora di più) non riceverò il rimborso totale di 72€ sulla mia carta, procederò immediatamente con il chargeback bancario per servizio non reso e con un reclamo formale alla piattaforma ODR della Commissione Europea. Codice Prenotazione: 735 947 333 - Risolvete subito se volete evitare azioni legali.”

Kiwi.com 1 star review on 3rd March 2026

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Posted 1 week ago

“If you like stress free travel and good cudtomer service then this is not the company for you Sold 3 flights to get to my destination but they didn’t explain what “self transfer” is. This was immensely stressful trying to get through Chinese immigration to collect my bags and then check in for my next flight with a short amount of time Tried reaching out for help/advice prior but just got a bot Then it came to the last leg of my journey which is a 12 hour flight. I booked an aisle seat as I really hate being in between 2 people I don’t know. As I was queuing to check in my bag for the flight I got an email from Kiwi saying my seat reservation had been cancelled and they’d refunded my £12. I got to the counter a minute later to be told only middle seats available. Absolute joke of a company. Will never use again”

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Posted 1 week ago

“If I could give 0 stars, I would. It was an absurd experience. The arrival airport of my first flight to Buenos Aires, booked via Kiwi.com, was changed. As a result, I had to book a taxi to reach the correct airport, which cost me €180. Furthermore, I didn’t have time to collect my luggage; otherwise, I would have missed my flight. My luggage was therefore left behind, and I now have to pay for it to be returned to Italy at my own expense. Kiwi.com, which was responsible for my booking, refused to reimburse any of these costs, although it was its fault! I would NEVER, EVER book through Kiwi.com again, and I strongly recommend that you don’t either.”

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Posted 1 week ago

“A completely scam site for ticket booking. They will show you one price and just after final payment click they will show a new price and if you touch anywhere in the screen, will automatically debit the overinflated "new price" from your credit card. I booked the same way a overpriced ticket in Philippines Airlines in Bangkok-Manila sector. Only to find out at the check in counter that the overpriced ticket doesn't includes a checkin luggage booking. Whereas Philippines Airlines is a full service airline with complementary 30 Kg check in baggage allowance.”

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Posted 1 week ago

“I have never used kiwi.com and I don't think I ever will. But, it does come up a lot on platforms like kayak and skyscanner, usually with very low prices. Until you go through the process, to find out they the price has gone up by hundreds of £ at the end. And this happens all over these platforms. Why hasn't kiwi.com been removed??”

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Posted 1 week ago

“Absolute disaster, flight from air Asia has been delayed ex Phuket this will result in missing connecting flight. Soooo frustrated dealing with their help centre staff who couldn't give a flying F..... About customers. By far the worst travel booking platform I have ever used. Don't bother with their add on insurance it's completely useless too. Regards One almighty unhappy traveller”

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Posted 1 week ago

“I tried to book an internal flight in Japan assuming that the ticket would be confirmed immediately. Almost 24 hours later and Kiwi says that they cannot confirm the ticket due to "technical issues" between them and the carrier and they can only issue a 90% refund. I have requested a 100% refund as I need to book connecting flights as well but they keep sending me the same system-generated message. AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.”

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Posted 1 week ago

“DO NOT USE THIS SERVICE!!! I got my flight 2 days in advance, they messaged me assuring everything was fine and going good. They took my payment instantly but to get it back I have to wait 12 days. 13 hours before my flight they cancel it. So guess what? I have to pay $600 now because i waited on this website. I am now down $900. I'm trying to save you a headache. I never write reviews but I had to for this one.”

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Posted 2 weeks ago

“Don’t send my pnr for my flight wiz charge me 100€ extra Never buy from kiwi again”

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Posted 3 weeks ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

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Posted 1 month ago

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

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Posted 1 month ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

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Posted 1 month ago

“This is my first and last experience with @kiwicom247. I missed a connecting flight (which happens all the time), and I had Connection Guarantee. Kiwi CONFIRMED a refund of €179.32, then later turned around and said they won’t refund it at all — not even as Kiwi credit. How is this acceptable? Promising a refund and then taking it back feels like a straight-up scam. I trusted them, and now I feel completely cheated and ignored. Never using Kiwi again. Be careful before booking with them.”

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Posted 1 month ago

“Warning: Kiwi.com does not honor their "Connection Protection." They sold me an impossible 2h20m international-to-domestic transfer in Delhi. I missed the flight despite sprinting to the gate. I spent three weeks sending them every receipt and form of evidence they asked for, only for them to refuse the refund anyway. Extremely dishonest business practices and zero accountability for the "protected" itineraries they sell. Avoid at all costs.”

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Posted 1 month ago

“The worst customer service I ever encountered. They confirmed a flight booking for me which the airline "cancelled" (the booking, not the flight). I checked the day before I was supposed to fly when I was trying to check-in online. I reached out to Kiwi's support, but they made me wait for 2 hours (yes!!) on chat as they tried to resolve. Eventually, I just got exhausted and gave up. That seems to be their MO. Never using them again”

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Posted 1 month ago

“I am extremely unhappy with Kiwi.com. They did not respect the ticketed travel time I originally booked. Instead of the normal connection, they forced me onto a route with a 33-hour layover, which is completely unacceptable. The worst part is that there was no disruption, no bad weather, no strike, and no valid reason for this change. The flight was simply modified, even though I paid for a reasonable and normal travel schedule. I did not book a trip that includes sitting in an airport or another city for 33 hours. This completely ruined my travel plans. Customer service was also useless — only generic replies, no real help, and no responsibility taken for what happened. I absolutely do not recommend Kiwi.com. Booking with them is risky, and you may end up with massive schedule changes and horrible layovers.”

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Posted 1 month ago

Kiwi.com is rated 1.2 based on 1,554 reviews