Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.73

1.7 Rating 1,915 Reviews

19 %

of reviewers recommend Kiwi.com

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1.7

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 tickets and received an email with only one”

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Posted 4 days ago

“SI ESTÁS PENSANDO EN RESERVAR CON KIWI.COM, LEE ESTO ANTES Si pudiera poner cero estrellas, las pondría. Mi experiencia con Kiwi.com ha sido una auténtica pesadilla. Y lo más indignante no es solamente el problema que tengo con mi viaje, sino descubrir qué ocurre cuando necesitas que Kiwi realmente responda y se haga cargo de una incidencia. Además, hay un detalle que considero especialmente grave: yo había pagado por un seguro/protección precisamente para estar cubierta si surgían problemas con el viaje. Es decir, pagué un importe adicional confiando en que, si ocurría una incidencia, tendría una protección real. ¿Y cuál es la solución que me ofrecen? Un crédito ridículo que no me devuelven a mi tarjeta ni a mi medio de pago. Un crédito que, además, estoy obligada a utilizar nuevamente dentro de la propia página de Kiwi.com. ¿Perdón? Si un cliente paga por una protección y posteriormente tiene un problema cubierto, lo mínimo que espera es una compensación real, no que le digan: “Aquí tienes un crédito para que vuelvas a gastar tu dinero con nosotros”. Eso no lo considero una solución satisfactoria. No es devolverme mi dinero. No es compensarme realmente. Es obligarme a volver a utilizar Kiwi.com para poder aprovechar un crédito que ellos mismos deciden concederme. Y mientras tanto, he tenido que reclamar, explicar la situación y volver a insistir una y otra vez. ¿La respuesta? Mensajes automáticos, largas esperas y ninguna solución efectiva. Te dicen que tengas paciencia. Que los tiempos de respuesta pueden variar. Que se pondrán en contacto contigo. Y mientras tanto, el problema sigue siendo tuyo, el dinero sigue siendo tuyo y las consecuencias siguen siendo tuyas. Lo que más me indigna es haber pagado precisamente por estar protegida ante este tipo de situaciones y descubrir que, cuando realmente necesitas esa protección, la solución que te ofrecen termina beneficiando nuevamente a Kiwi, no al cliente. Su sistema parece diseñado para que el cliente se canse antes de conseguir una solución. 👉 No juzgues a Kiwi por cómo funciona cuando todo sale bien. Júzgala por cómo responde cuando tienes un problema. Porque es ahí cuando realmente descubres si estás tratando con una empresa que respalda a sus clientes o simplemente con una plataforma que cobra por adelantado y después te deja prácticamente solo. Después de esta experiencia, no volveré a reservar con Kiwi.com. Y a cualquier persona que esté pensando en hacerlo le recomiendo que investigue muy bien qué ocurre cuando existe una incidencia, especialmente si está pensando en pagar por alguna de sus protecciones. Porque pagar por estar protegido y terminar recibiendo un crédito ridículo que tienes que gastar obligatoriamente en la misma plataforma no es, para mí, una solución. ⚠️ MUCHO CUIDADO ANTES DE PAGAR. Mi confianza en Kiwi.com está completamente perdida.”

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Posted 1 week ago

“Absolute scam company. It should be investigated for false advertising and scam tactics. EVERY SINGLE TIME I go to book a flight, it tells me one price all the way up until I book, then it increases the price randomly right at the end. Every single time. It's disgraceful.”

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Posted 1 week ago

“Incompetent, dont bother.”

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Posted 1 week ago

“I strongly warn everyone against booking through Kiwi.com. They frequently sell tickets with "self-transfer" connection times that are logically and physically impossible to make—sometimes giving you less than an hour to disembark, clear passport control, collect your checked luggage, switch terminals, and check in again for a completely different airline. When you inevitably miss your connecting flight due to these unrealistic schedules, their heavily advertised "Kiwi Guarantee" turns out to be useless. Customer support shifts all responsibility onto the passenger, refuses to offer alternative flights or full refunds, and leaves travelers completely stranded at the airport facing severe financial losses. Selling unviable itineraries and washing their hands of the consequences is nothing short of a predatory trap. Kiwi.com operates through deceptive practices that exploit unsuspecting travelers, and I strongly advise everyone to avoid this platform entirely.”

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Posted 1 week ago

“Do not trust this cheap company, I order two flights from them, one me and another for my partner, both on the same date. But ones looking at the email, the date were wrong, and I doubled checked the date before ordering and even at checkout checked and all was correct, but the email tickets sent to me was wrong, mine was right but hers was wrong, I contacted the "customer service" and they would not help me at all. Don't use them, they can't be trusted”

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Posted 1 week ago

“The worst of all!!!!”

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Posted 1 week ago

“Absolutely the worst. They sold me ticket with flight that was already delayed. I cancelled immediately and now they refuse to refund me. It’s impossible to talk to someone on the phone, I ended up getting generic emails written by AI. I ended up disputing transaction with my credit card issuer.”

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Posted 2 weeks ago

“I feel very sorry because I can't leave less than one star Hi everyone, I have to write a little truth about the Kiwi booking flight company. A few days ago I ordered a plane ticket to Turkey to see a person in Turkey, and it is about my younger brother who disappeared during the war in my country in 1992. After a few hours I received news that my aunt died in my country but there is no one to bury her, she had four sons, only one of them is alive and three were killed in the concentration camp, but the one who remained alive does not work anywhere, lives hard and cannot organize the funeral. I sent a message to the Kiwi company that I had to cancel the flight in order to go to my country from the UK to help with the funeral. I had an appointment at the hospital on the same date as the flight to Turkey, but I thought of moving that appointment to another date even though it is important, but when this happened with the death of my aunt then I have to look back on it because I have to see what is next. I have sent all these problems of mine through correspondence with the Kiwi company but they are asking for a death certificate which I may be able to get when I go to my country but who knows how long it will take to get it there. I have sent a letter from the Yorkshire clinic to the Kiwi company as help to make sure that it is not a problem, but they only insist on a death certificate or from the hospital that I am not fit to fly on that date. I need help from someone if they understand these things to help me I would be very grateful. I would not recommend this Kiwi company to anyone because you will save a lot of money, this way you will avoid problems of this kind. Thank you to everyone who read this truth about the Kiwi booking company to the end. kind regards”

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Posted 2 weeks ago

“Crooks. I cancelled within a few minutes...BEFORE tickets were confirmed. They got their cut....but I get KIWI credits. Crooks!!!!!!!!!!!!!!!”

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Posted 2 weeks ago

“The initial booking with Kiwi was fine. I was able to get flights for my wife and I for our trip. The problem came when we had to do the self transfer. Kiwi had a transfer guarantee which made me feel better. We had two flights going and two flights back, both through Punta Cana, Dominican Republic. In Punta Cana, they have no idea what you mean when you try to explain a self transfer. Going our second flight was delayed, which may have been a good thing because it took two hours to get to the check in, after going back and forward with security, from immigration, to connections and back to immigration. Coming home, we only only had 2 hour a and 15 minutes between flights. I was able to check in online, it took three attempts for the second flight. Our first flight was delayed 30 minutes. Then we had to get a bus from the tarmac, get our bags, and get to the check in counter. We were in the web check in counter for an hour, not moving, with only a couple groups/families in front of us, we didn't move. We missed the second flight. It took a couple hours to talk to someone from that airline and they said we could get a flight in two days. Then we wanted to use the kiwi guarantee. We got our credit for the flight already when we learned about the 30 minute delay. I found a flight the next day with a different airline and booked it. Only then to learn it didn't go through about an hour later. I then booked the exact same flight through the airline directly, no problem. Thankfully, we had separate trip interruption insurance and had that covered. Kiwi was no help in the end.”

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Posted 1 month ago

“I booked a flight for myself and friends and the day my flight was I end up in hospital with a heart attack I contacted kiwi and told them about what happened they basically told me it’s not there problem and F O in a nice wording Such a horrible experience I would never book with them again and I wouldn’t recommend anyone booking with them”

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Posted 1 month ago

“My flight had a "minor delay" of 24hours! They did not bother notifying me. In fact, on the morning of they sent an automated email reminding me of the flight with booking number, flight time and flight number. When I got to the Airport and didn't see my flight on the screen display, I called Kiwi.com. They just said sorry we don't normally notify for minor delays. Terrible! will never use again.”

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Posted 1 month ago

“Cannot get a hold of anyone by phone”

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Posted 1 month ago

“Horrible. They canceled my flight, my accommodation and no refund. Do not use!”

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Posted 1 month ago

“They cancelled a connecting flight of mine, and I had to buy another ticket. I’m still waiting for my refund—I’ve been waiting for months, and it’s always the same story. I don’t recommend them.”

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Posted 1 month ago

“It increased the flight tickets’ price when I was just about to confirm purchase, supposedly due to the air company’s change of prices. I used an alternative site and there were no “last minute increases” of price for the same flight tickets”

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Posted 2 months ago

“I bought a flight for 59 euro. The flight was deleted from the company and not by me, the reimbursement from Kiwi was 13 euro...never more”

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Posted 2 months ago

“They couldn't book my flight within their suggested time period. I asked the customer service chat if I could be refunded to original payment method to which they said yes, only to be paid in" Kiwi Credits" which are of no use to me. 1 star is an overly generous review. Their prices are higher than going direct to airlines and they are impossible to communicate with.”

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Posted 2 months ago

“Absolute scam. Terrible. I picked a flight date and followed it all the way through to payment. Then, I get sent my tickets and, they have booked me the wrong date. Reached out to customer service right away and they said there's nothing they can do. Tickets are non refundable, can't change flights, can't even get flight credit to rebook the flights. Not to mention their ai bot customer service is useless and provides the same auto-generated response for every single question or concern. Don't waste your money with kiwi. It may seem like a good deal until they throw you under the bus and drive away”

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Posted 2 months ago

Kiwi.com is rated 1.7 based on 1,915 reviews