Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 i would I was late for a connecting flight due to the airline its been 5 weeks and still no refund or response from the company wouldn't use this company again and strongly suggest no one uses this site.”

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Posted 8 hours ago

“Not even 1 star. I booked our flight and selected seats. When I checked in today, our seats were not reserved even tho our confirmation from Kiwi had assigned seating. Allegiant said Kiwi never purchased the upgraded seats so now we are in the last row. Never will book again with Kiwi.”

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Posted 18 hours ago

“scammers, cancel paid flight, do not inform, do not refund, do not recommend to anyone”

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Posted 3 days ago

“Its OK until you want to get refunds, a loop of constant AI bots, and agents that read the same script and don't even bother to investigate the situation, its like talking to a wall that's going in circles. Never working with them again. Im not a one time buyer, i used them to buy tickets for crews to fly and work abroad, all was fine until it wasn't. DO NOT RECOMEND|!”

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Posted 4 days ago

“Kiwi.com turned my 1-hour layover into 17 hours overnight — then charged me for cancelling and refunded me SGD 4.48 (I paid SGD 442.99). They call this "Voluntary Cancellation" after ruining your trip. I paid SGD 442.99 for a specific flight itinerary arriving on 2 April. Without my consent, Kiwi.com added an extra stopover city and pushed my arrival to the next day — making my entire trip unusable. The layover which was supposed to be 1 hour in Jakarta became 8 hours 25min in Jakarta + another 9 hours in Denpasar (total of 17hours 25min). I had a pre-booked diving expedition that departed at 07:00 on 3 April and I had no choice but to book replacement flights out of my own pocket the same day. When I disputed this, Kiwi called it a "minor disruption" and a "voluntary cancellation." They charged me €150 in cancellation fees (€30 per flight for 5 flights) — including a fee for a flight segment they added themselves. After paying SGD 442.99, I received only SGD 4.48 as a partial refund so far — less than the price of a bus ticket — with the remaining balance still unresolved after weeks of correspondence. My total loss: SGD 888.88. Their response was almost entirely AI-generated. When human representatives finally responded, they were equally unhelpful — showing no empathy for my situation or financial losses, and continuing to insist on charging me disproportionate cancellation fees for a mistake they made. When I cited their own Terms and Conditions proving this was a major disruption, their position remained unchanged. I have since filed a credit card chargeback and a formal complaint with their own named mediator, OnlineADR.cz. Book directly with airlines. If Kiwi changes your flights and ruins your trip, do not expect them to take responsibility.”

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Posted 4 days ago

“Price increase WITHOUT notice Writing to warn about Kiwi, extremely disappointed and misled. I found a flight from Stockholm to Cairo for 22,818 SEK via Momondo. Throughout the booking, the price was displayed as 22,818 SEK. It was only AFTER the payment was processed that I discovered I had been charged 29,221 SEK, without any warning or notification. I was charged 6,403 SEK (approx. $600) more than the agreed price. I called customer service immediately to resolve this. They promised to investigate and call me back, but I received ZERO follow-up. Therefore, I was forced to travel at a price I never consented to. This is a predatory and misleading pricing practice. If you value your money and honest business practices, DO NOT book your ticket via Kiwi. I am still waiting for a response from them, as well as a refund of the 6,403 SEK difference. Until I do, I will never recommend this company and I warn others to stay away.”

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Posted 5 days ago

“After buying a ticket through Kiwi.com, I was asked at check in to pay for a checked bag I'd already paid for. Having no way around it, I paid again it, and then spent hours trying to get Kiwi to refund that extra fee. Kiwi refused to believe I had paid it, saying the receipt was not explicit, even though it had the baggage code on it. Kiwi did not seek to resolve he issue with the airline, and sent me to do that. The airline did not respond either. Kiwi confirmed that I had done nothing wrong, and yet refused to pursue the matter further, say sorry I had to pay that fee and thanks for bringing it to their attention. I'm not even sure I was ever dealing with humans, and it was somewhat sickening to be apologized to by AI, with the problem not being resolved. Kiwi said they were just following company policy. I'm still out 90 Euro thorough no fault of my own. There's a serious lack of professionalism and ethics in this company - be careful.”

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Posted 5 days ago

“Pure scamers. They cancelled our return flight a week before departure. That flight had 2 transits, but only first part of it was cancelled due to circumstances, the rest was cancelled because kiwi.com decided to do so without justification. They sent me like a 60% of what my return ticket was worth, promised that it is only partial and they will send me the rest. Also they kept telling my partner that she will receive her refund soon, but recently changed their mind and decided to say that what I was refunded is actually for both of us (quarter of the price of return tickets). Three months later and they keep deleting previous messages asking same questions and having three versions of what is happening all that just to make sure they do not have to refund our money. I am actually taking this to the court as it is a pure scam. On top of that their assistance is THE WORST, these people sit on these chats to ruin your day.”

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Posted 6 days ago

“Most unfriendly and unresponsive company. Booked flight tickets through them and flights got cancelled by airlines due to prevailing situation. Been following up with kiwi, no response. Airline mentioned that all refunds done to third party providers like Kiwi and we must follow up with them to receive it. No one has the courtesy to respond from kiwi despite infinite mails and messages on their app.”

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Posted 1 week ago

“A very disappointing company, I have not received my refund for more than 50 days, very poor communication. When my flight was cancelled to Dubai because of the Middle East crisis, and the next flight was from Dubai to India, everything that they suggested to me as an alternative to India was to fly via DUBAI under bombs to catch the second flight to India! Saying this is the only alternative while all other companies were cancelling flights via Dubai. They have had so many lawsuits already and need to be closed with such policies.”

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Posted 1 week ago

“I used Kiwi to book a trip from Boston to London over the Thanksgiving Holiday. My way back included 2 stops. My Monday flight home was changed to Sunday night (which did not support my itinerary because I had something planned for Sunday night) and one of the changes would have disrupted another flight. Because of this, I ended up cancelling the return flight home and re-booking because I was informed that I would be refunded. Kiwi said the airlines refused to refund me. The airlines said it has to go through Kiwi. I have lost $1,000 because of this. Never using Kiwi again. What a joke.”

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Posted 1 week ago

“They changed my return flight without giving any reason and it completely did not work with my schedule/ trip purpose. I was forced to buy a separate return flight ticket at my own cost. All the while they continued to sell tickets for my original return flight online. I see this as a bait and switch tactic, a total scam. I will never use this booking site again and would recommend everyone to buy their tickets elsewhere.”

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Posted 1 week ago

“Awful company, avoid at all costs. Apart from the fact they take your money when flights are not even confirmed and then once the airline lets you down you cannot speak to anyone for love nor money.”

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Posted 2 weeks ago

“Die bereits gebuchten Sitzplätze wurden plötzlich storniert.”

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Posted 2 weeks ago

“My experience with my first and last booking with KIWI: - Communication and notification about a rescheduled flight the following day —> Fail, I had to discover it myself by chance in the airline's app. - Assistance with rebooking, as it was impossible to reach the connecting flight, which was also booked through KIWI —> Fail, after contacting them via chat, they were still completely clueless about the rescheduling for the following day. - Assistance with rebooking for an alternative flight I found myself —> Fail, they couldn't guarantee that this flight would be available in Kiwi's updated systems, but offered three options for a refund of the rescheduled flight within 14 days (an estimate of the refund amount was provided). - Adherence to the promised 14-day processing time —> Fail, I had to follow up several times myself; they said everything was being investigated. They don't communicate proactively. - They failed to honor their promise of a refund —> Fail. Over a month later, they declared they wouldn't cover anything and denied their earlier commitment. And now for the best part: I gave Kiwi several weeks to respond and announced my intention to publish this account of my experience. They didn't even attempt to protect their reputation or prevent publication. IN SHORT: Avoid Kiwi; expect nothing but empty promises.”

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Posted 2 weeks ago

“Bad service when things go wrong ..disruption protection doesn't exist Well this is disgusting service..the protection disruption that you sold with the flights clearly is a nothing more than false advertising...kiwi.com put these flights together and assured me we would be covered if disruption out of My control occurs which of course it has and now I see there is no protection. You as a company need to stop advertising and promoting this 'disruption protection ' as I'm sure I'm not the only one to fall foul of the misleading sales tactic. I contacted kiwi.com before our trip and questioned if the self transfer time on both outbound and inbound flights was enough and I was told over the phone that the kiwi.com system creates the flight schedules and that its possible to make the transfers in time. This is nonsense and we only manged to catch the outbound flight due to that flight being delayed by an hour. The point is stop using this disruption protection to sell cheap flights as in reality there is no protection. I can now only purge over social media my experience and share with others..don't trust the offered disruption protection as it isn't as advertised”

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Posted 3 weeks ago

“Nightmare! When I booked flight ticket from Frankfurt to Mumbai via Istanbul and Baku. While booking they didn’t show the self transfer but after completion of booking, they showed the flights were self transfer, which was really nightmare and frustrating at the same time. They show cheap tickets but the reality is opposite. We had to get the transit visa for Istanbul as well as Baku which was way expensive. I talked with the Kiwi customer support and they said the transit visa is not required but it turned out it is a scam. Transit visa is required. Please don’t get into the trap and book tickets from other platforms.”

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Posted 3 weeks ago

“I had a smooth experience working with the team, as they addressed all issues promptly and professionally.”

Kiwi.com 1 star review on 8th April 2026

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Posted 3 weeks ago

“Do not book with Kiwi.com, its a scam all they say about disruption flights is a lie on their website. My flight from Gatwick to Malpensa Milan was delayed by over an hour. When I got into Milan my flight was already closed with no one working at Ethiopia Airlines to assist in me making my flight to Adidas Ababa then from there to Johannesburg. I was stranded in Milan at 00.00 o clock. No help, I got through to Nathan the Bot and they gave me some credits for the delayed flights and said I could have made my flights to Adidas Ababa. I had to pay R34000.00 therty four thousand rand or Euro 1740 to get a flight back to Heathrow, then BA to Johannesburg and then SAA from Johannesburg to Durban which I had a flight for but missed as well. I submitted my 3x invoices to prove the cost. I got a bot response 15 mins later when the email said it can take up to 30 days saying sorry there is nothing that can be done. This is there final response " I'm truly sorry that you feel misled by your experience with Kiwi.com. I understand how upsetting and frustrating this situation has been, especially after the disruption, the extra costs you faced, and the expectations set by the information on our website. Your case has been fully reviewed, and all available options for disruption handling and refunds have now been completed. I recognize that the outcome did not meet your expectations, and I sincerely apologize for the disappointment and stress this has caused. Thank you for sharing your feedback so clearly. While there are no further steps available for this booking, your concerns have been heard and acknowledged. If you have any other questions about your booking or need further clarification, please let me know—I'm here to help." DO NOT BOOK WITH THEM minus 1000 stars”

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Posted 3 weeks ago

“Unfortunately I lost my money on this time bookink a trip with Kiwi.com. I buy three tickets to ryanair company. The kiwi send just two checking on-line to ryanair. I contacted with ryanair they said the trirth are not allowed to sell ryanair travel tickets. I was payed in the airport £55 and complained to kiwi they answered they sent to ryanair and no results for me. One sent me to other always. I'm very sad because apparently the tickets are cheap but the companys are playing with us.”

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Posted 1 month ago

Kiwi.com is rated 1.4 based on 1,665 reviews