Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.95

2.0 Rating 2,092 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

2.0

Based on 2,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 4 star review on 29th October 2026

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite unhappy with their service: there was no clear information regarding additional charges, tickets were not fully paid for, and they failed to disclose which airline would be operating the flight.”

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Posted 3 days ago

“Do not book through kiwi. Com If the airline were to cancel your flight, or change its timings, booking through kiwi means you get nothing back!! Admin fee is reasonable, no refund is not. Book through the airline itself, you’ll save your money !”

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Posted 5 days ago

“We paid Kiwi.com over $1,000 NZD for flights from Buenos Aires to Córdoba, Argentina, for our family of 8, including a 5-month-old baby, 3-year-old toddler and an elderly passenger with mobility issues. Kiwi.com had confirmed our tickets months earlier, so we had no reason to believe there was a problem. However, when we went to check in for our flight, the airline told us they hadn't received any money from Kiwi.com and that no tickets had actually been booked for anyone in our family. We had travelled all the way from New Zealand and needed to get to Córdoba that night for a special event the following morning, which was the whole reason for our trip. Because Kiwi.com had failed to secure tickets we had paid them for, we were left stranded at the airport with 8 people (including 2x babies), non refundable accommodation in Cordoba that night, and no airline tickets there, so we had no choice but to pay $4,850 NZD for last-minute replacement flights directly at the airport. Kiwi.com eventually refunded the original amount we paid, but they are now refusing to reimburse the remaining $3,846 NZD that we had to pay on the night because they hadn't provided the tickets we had purchased from them. The most frustrating part is that this entire situation could have been avoided. If Kiwi.com had been honest about the tickets not actually being booked, we would have purchased them directly through the airline or another agent months earlier, instead of being forced to pay thousands more at the last minute price. We trusted Kiwi.com when they confirmed our booking, and it wasn't until we were standing at the airport that we discovered we had no tickets. This put our entire family in an incredibly stressful situation, especially travelling with a young baby, a toddler and an elderly passenger with mobility issues. Now, after all the extra money we had to pay, we're getting nowhere with Kiwi.com and seem to be stuck talking to automated bots rather than an actual human who can help us with the situation they put us in. All we want is for Kiwi.com to reimburse the additional costs we had to pay because they failed to provide the service we paid for. Instead, they are refusing to communicate properly with us and take responsibility for the situation they put us in. I would strongly recommend not booking with Kiwi.com. We trusted them with a really important part of our family trip, and it has cost us an additional $3,846 NZD. I know they have good ratings, we really thought they were a reputable company, but it's just not worth the risk booking with them, especially now they won't even communicate with us after putting us in a situation like that. I also did a review of them on Trust Pilot and I got a reply to the review by a staff member from Kiwi.com within 6hrs, claiming they were going to investigate the case and have someone contact me directly. However, I haven't heard from anyone there apart from automated or bot responses. It was clearly a way for them to try and save face in the public eye. Booking number 841687792”

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Posted 1 week ago

“Kiwi.com customer service at " 1 833 531 7842 " agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”

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Posted 1 week ago

“A flight ticket Ryanair purchased with kiwi was 241.99 EUR but the receipt from Ryanair was 198.97 EUR only! Buy tickets directly from airlines' apps. Do not use kiwi anymore since is charging you 21% on top! My mistake was clearly that I didn't check the price first with Ryanair nor the reviews for kiwi. So avoid to make the same mistake.”

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Posted 1 week ago

“Ciao a te che stai cercando un app per risparmiare sui voli. Oggi voglio raccontarti la mia esperienza con l’app di KIWI 🥝. Tutto è iniziato prima di partire, ho scelto per qualche volo il giusto da comprare fino a quando non l’ho trovato. Uno volo Milano Cagliari andata e ritorno da 149,19 € L’andata è andata tutto bene mi arriva ma notifica di check-in il giorno prima e faccio tranquillamente il check-in online come con tutte le altre app che uso e che ho sempre utilizzando per volare. Ma al ritorno, la mattina del volo ✈️ non mi lasciava accedere l’app di KIWI 🥝 nella pagina dove dovevo fare il check-in. Risultato: arrivata in aeroporto ho dovuto fare il check-in con la compagnia area per due passeggeri pari a 121€. Ovvero ho informato l’assistenza KIWI 🥝 subito per un rimborso per la loro negligenza ma nulla. Risultato adesso sto andando per vie legali gratuite suggerite da Google. Il mio consiglio per te lettore:” Compra con la compagnia di volo direttamente il volo dal sito o con un’altra app”. Io non comprerò più da quest’app non ho tempo con un app che non ti fa fare check-in puntuali. 😑”

Kiwi.com 1 star review on 22nd October 2026

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Posted 1 week ago

“I've had similar issues with my recent trips. I've paid for wisdom seats and automatic check in with kiwi guarantee but on my return flights I got assigned a different seat than the one I paid for. First time I called kiwi they said it was the airline who did the check in so they couldn't do anything about it, then I called the airline and they said in their systems they can't see I've paid for a seat on my return flight so I had to pay AGAIN to get a window seat. Then when I try to request for s refund with kiwi I couldn't choose seating as options and their ai agent couldn't help, so now waiting for a human being to get to my case and assist me. On my other trip the also assigned me a wrong seat but at least it was a window seat this time and didn't have energy to call the airline again, because it was the same airline from my previous trip and they still haven't replied me for the refund I made for having to pay double for my a window seat. I just don't understand kiwi if I paid for automatic check in via your guarantee and pay for a specific seat, how you can keep making the same mistake? And it's always on my return flight. On my departure flight everything always works out fine, but on my arrival flights there have been the repeating mistakes.”

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Posted 1 week ago

“Terrible company, the worst customer service, changing time and date of flights many times, offering connecting flights where the first flight departs after few hours after the second. NEVER use kiwi. Ne-ver!”

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Posted 1 week ago

“Extremely disappointing experience with Kiwi.com. I felt misled by being issued two separate PNRs for a single journey with a stopover, leaving insufficient time to catch my connecting flight. The airline did not protect the connection, forcing me to buy a new ticket at my own expense. Customer service was utterly poor, and the entire experience was stressful and devastating. I would not recommend Kiwi.com.”

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Posted 2 weeks ago

“The prices are changed during PAYMENT : Plus 80%!!!! How it’s possible!???”

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Posted 3 weeks ago

“Wizz Air changed my London Luton → Venice flight, significantly affecting my trip and non-refundable accommodation. I contacted Kiwi and dealt with Nathan, Victoria L. and Ruxandra, but received very little practical help. Kiwi told me to contact Wizz, yet when I tried, Wizz showed “Logged in user must be owner” because Kiwi controls the booking. I’ve been passed between Kiwi and Wizz with no proper resolution. Extremely frustrating customer service. I would think twice before booking with Kiwi.com.”

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Posted 4 weeks ago

“Bad service all around. I was wherry to start with but after experiencing over 7 month delay on my cancelled flight refund they still did not help. I'll recommend them only if you're looking for a stressful experience Terrible”

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Posted 1 month ago

“I do not recommend this company, there is a complete lack of support, they are engaged in meaningless unsubscription rather than solving problems, there are many other companies that value their reputation.”

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Posted 1 month ago

“Terrible customer service. If everything goes in line, well and good but if a flight gets delayed or any small gap, they're nowhere to help you.”

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Posted 1 month ago

“buvo jungtinis skrydis Ryanair ir Wizair aviakompanijomis, todėl pasinaudojau kiwi.com platforma. Skridome 6 asmenys, nežinau kaip kiwi.com užsako bilietus per Ryanair.com per kažkokia virtualia sąskaitą kurios duomenų aš neturiu ir registruojantis į skrydį ryanair prašo nurodyti iš kokios sąskaitos buvo apmokėjimas nes visiškai nemato mano užsakymo, todėl į skrydį reikėjo registruotis oro uoste ir sumokėti 55 eurus x6 asmenys, viso 330 eurų papilomai. Kiwi.com tik pažadėjo persvarstyti šį klausimą ir savo atsakomybės neprisiėme už šią klaidą. Būkite atsargūs pirkdami bilietus per kiwi.com”

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Posted 1 month ago

“My experience with Kiwi was very disappointing. The booking appeared to include baggage, which made the ticket look cheaper and more attractive. However, when I arrived at the airport, I was told at the check-in counter that there was actually no baggage allowance included, and I had to pay extra for my bags. The staff member at the counter told me that they frequently encounter similar issues with Kiwi bookings and advised me to book directly with the airline in the future. I found the baggage information during the booking process very misleading and would recommend checking all baggage conditions very carefully before booking through Kiwi.”

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Posted 1 month ago

“Absolute garbage company. Do not use them for any travel bookings at all costs. Ruined our holiday with unconfirmed flights and will not act on refunds due. Absolutely awful.”

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Posted 1 month ago

“Seems a consistent story on this site, and one that got me also. They put together an itinerary for you with multiple flights and very little time in between. They cover it with protection which makes the buyer feel that even if theres an issue with the flight, they will be covered. WRONG. I missed my connecting flight (shock) and didnt have time to wait for Kiwi's analysis to purchase a new one as it was the last one leaving for the day. Kiwi eventually got back to me and told me i was inelegible for a refund, AND wouldn't even give me a flight credit. Scam company, run by bots, and clearly have a very poor rep with a rating of 1.7/5.”

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Posted 1 month ago

“I bought 2 tickets and received an email with only one”

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Posted 1 month ago

“SI ESTÁS PENSANDO EN RESERVAR CON KIWI.COM, LEE ESTO ANTES Si pudiera poner cero estrellas, las pondría. Mi experiencia con Kiwi.com ha sido una auténtica pesadilla. Y lo más indignante no es solamente el problema que tengo con mi viaje, sino descubrir qué ocurre cuando necesitas que Kiwi realmente responda y se haga cargo de una incidencia. Además, hay un detalle que considero especialmente grave: yo había pagado por un seguro/protección precisamente para estar cubierta si surgían problemas con el viaje. Es decir, pagué un importe adicional confiando en que, si ocurría una incidencia, tendría una protección real. ¿Y cuál es la solución que me ofrecen? Un crédito ridículo que no me devuelven a mi tarjeta ni a mi medio de pago. Un crédito que, además, estoy obligada a utilizar nuevamente dentro de la propia página de Kiwi.com. ¿Perdón? Si un cliente paga por una protección y posteriormente tiene un problema cubierto, lo mínimo que espera es una compensación real, no que le digan: “Aquí tienes un crédito para que vuelvas a gastar tu dinero con nosotros”. Eso no lo considero una solución satisfactoria. No es devolverme mi dinero. No es compensarme realmente. Es obligarme a volver a utilizar Kiwi.com para poder aprovechar un crédito que ellos mismos deciden concederme. Y mientras tanto, he tenido que reclamar, explicar la situación y volver a insistir una y otra vez. ¿La respuesta? Mensajes automáticos, largas esperas y ninguna solución efectiva. Te dicen que tengas paciencia. Que los tiempos de respuesta pueden variar. Que se pondrán en contacto contigo. Y mientras tanto, el problema sigue siendo tuyo, el dinero sigue siendo tuyo y las consecuencias siguen siendo tuyas. Lo que más me indigna es haber pagado precisamente por estar protegida ante este tipo de situaciones y descubrir que, cuando realmente necesitas esa protección, la solución que te ofrecen termina beneficiando nuevamente a Kiwi, no al cliente. Su sistema parece diseñado para que el cliente se canse antes de conseguir una solución. 👉 No juzgues a Kiwi por cómo funciona cuando todo sale bien. Júzgala por cómo responde cuando tienes un problema. Porque es ahí cuando realmente descubres si estás tratando con una empresa que respalda a sus clientes o simplemente con una plataforma que cobra por adelantado y después te deja prácticamente solo. Después de esta experiencia, no volveré a reservar con Kiwi.com. Y a cualquier persona que esté pensando en hacerlo le recomiendo que investigue muy bien qué ocurre cuando existe una incidencia, especialmente si está pensando en pagar por alguna de sus protecciones. Porque pagar por estar protegido y terminar recibiendo un crédito ridículo que tienes que gastar obligatoriamente en la misma plataforma no es, para mí, una solución. ⚠️ MUCHO CUIDADO ANTES DE PAGAR. Mi confianza en Kiwi.com está completamente perdida.”

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Posted 1 month ago

Kiwi.com is rated 2.0 based on 2,092 reviews