Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.22

1.2 Rating 1,554 Reviews

5 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.2

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a customer phone number, but it is automated, and you are given only two options. If you have a question or concern, you will not be able to speak with a customer service representative.”

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Posted 2 months ago

“Do not use this website's services, don't repeat my mistake... Dou to family reasons, I had to cancel my flight to Prague. The problem was resolved quickly. Next day I called kiwi.com to cancel my cancellation. But they told me it was to late. But I knew that wasn't true. As a result, I lost my tickets and received no refund for them. I definitely don't recommend it!”

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Posted 2 months ago

“Bonus for cancelled flights are a scam . You wont be able to use it , Never . There is no answer or help by kiwi , try another page or app but take care with this thieves”

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Posted 2 months ago

“KIWI.COM LYING ABOUT THEIR DISRUPTION PROTECTION! DO NOT USE THEM! AVOID KIWI.COM! THEY ARE UNPROFESSIONAL! THEY ARE LYERS! I booked trip with them with 3 connection flights, using different airlines and counting on Kiwi.com disruption protection. Turned out kiwi.com just LYIERS! When Air arabica refused to let me on my connection flight, in UAE, for really strange reason, I contacted Kiwi.com's customer service to use disruption protection asking to get refund/or find alternative flights according to their terms. I was missing 2 connection flight after that. I WAS TOLD IT IS MY PROBLEM AND I CAN FIND NEW WAY TO GO "IN MY OWN DISCRETION". Not only they did NOT help me with new arrangements as they supposed to, they also give bad advice to ask airlines for refund directly within 10 month which RUIN MY CHANSES TO GET REFUNDS FROM AIRLINS - that needed to be done withing 24 hours! Everything documented, evidence saved. Extra expenses I acquired because of that is much higher then entire original trip. AVOID KIWI.COM! THEY ARE UNPROFESSIONAL! THEY ARE LYERS!”

Kiwi.com 1 star review on 23rd December 2025

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Posted 2 months ago

“Reisen var dårlig planlagt og i praksis umulig å gjennomføre. Vi var booket med Norse Atlantic fra Bangkok til Oslo. Flyet fra Manila landet kl. 14:20. Norse tilbyr kun mobil innsjekk 4–2 timer før avreise, noe som åpenbart ikke er mulig mens man er i luften. Ved ankomst Bangkok måtte vi gjennom immigrasjon og fylle ut e-visum for å komme til Norse-skranken og hente boarding pass. Dette tok for lang tid. Da vi kom frem til skranken, var innsjekk stengt. Vi fikk kontakt med gaten per telefon, men fikk beskjed om at uten boarding pass får man ikke adgang til internasjonalt område og dermed ikke til gaten. Det betyr at det aldri fantes en reell mulighet til å rekke dette flyet – til tross for gyldig billett og korrekt gateinformasjon. Henvendelse til Kiwi resulterte kun i beskjed om at de ikke dekker forsinkelser. Ingen reell hjelp eller oppfølging. Oppsummert: dårlig planlagt reise, mangelfull kundeservice og fravær av ansvar. Vi kommer ikke til å bruke dem igjen.”

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Posted 2 months ago

“Fraud system. Their system does not have proper validations, They booked separate tickets. In Duabi, they simply denied the transit visa as these tickets are not connected. International self transfer with Immigration, Re-check in bags takes longer time and their system proposed 3Hour layover time.”

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Posted 2 months ago

“They are a bunch of scammers I ordered a flight to Madrid and they booked me a wrong date and than when I asked for a refund they gave me 150 euros and the tickets cost 900 euros”

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Posted 2 months ago

“The tickets don’t even come on my app it’s shows me the same thing all the time”

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Posted 2 months ago

“They are crooks. After weather flight was cancelled due to incident weather, they offered no restitution for my refund. The peg you in a corner with an offer of kiwi credits which I don’t need or care to have as I don’t fly often. After pleading with there customer service to send me monetary funds back, they refused to do so and said the problem was final. I would tell you to stay away from the crooked vultures. Brutal compassion, empathy or desire to please the customer. Stay away”

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Posted 2 months ago

“I had a very disappointing experience with Kiwi.com due to misleading information during booking and the complete lack of effective customer support. While booking my flights, the Kiwi.com website clearly showed that checked-in baggage was included when I selected the “show flights with checked baggage” option. This information directly influenced my decision to book. However, after payment and ticket issuance, the confirmed ticket showed that checked-in baggage was NOT included. I contacted Kiwi.com within 24 hours of booking to resolve this issue, but I was unable to reach a human agent. I only received automated, generic responses, while the system warned that cancelling would incur EUR 30 per passenger per flight in fees. This was unacceptable, as the issue was caused by incorrect information shown during booking, not a change of mind on my part. Later, different customer service agents gave contradictory explanations (layover time, return leg restrictions, internal booking logs), none of which explained why checked baggage was displayed as included before payment and then removed afterward. Kiwi acknowledged a “baggage allowance discrepancy” but still refused to provide a refund or correction. I eventually had to escalate the issue through my bank due to the lack of a fair resolution. I strongly advise travelers to be very cautious when booking through Kiwi.com, especially regarding baggage allowances. Always double-check directly with the airline, as what is shown during booking may not match what you actually receive.”

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Posted 2 months ago

“SCAMMER, ASKING MORE PRICE WHEN BOOK FLITHS”

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Posted 2 months ago

“Kiwi charged me extra to be able to change my flight and extra to book a seat. When I changed my flight to a day earlier they charged me again to book a seat I had already paid for. I have spent days trying to contact them. They are an AI only response company. When you finally get a phone number it won’t actually allow you to speak to a person until a week before your flight. It just disconnects the call. If booking with kiwi is something you are considering I have some recommendations that will be more enjoyable for you. Perhaps smashing your hand with a hammer or waxing your chest with honey. 0 out of 5 stars.”

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Posted 2 months ago

“Paid extra for seats and luggage on both flights — received nothing and had to pay again at the airport. Kiwi.com refunded only the outbound part and refuses to refund the return trip. Scam-like practices. Official complaint filed.”

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Posted 3 months ago

“Kiwi scammed my refund. Didn't refund my flight cancellation since 2022. Not trustworthy and customer service sucks”

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Posted 3 months ago

“The platform shared wrong details during booking and mentioned lesser baggage allowance during the check-in, worst service and no accountability from the third party service provider. I would suggest not to use kiwi.com for bookings to avoid unnecessary hassles during your travel. Even the customer care provides incorrect details during enquiries.”

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Posted 3 months ago

“Avoid Kiwi.com and Flyadeal – Extremely Poor Service I experienced absolutely abysmal service. Kiwi.com delayed issuing my PRN code, which prevented me from checking in with the third-party airline. They also failed to inform customers that some of their partner airlines, including Flyadeal, do not offer online or app check-in. Instead, check-in must be completed at the airport. For a connecting flight with only a 1.5-hour layover, this is completely unsafe and shows a serious lack of customer care. Passengers should be warned about these limitations before booking. Avoid Kiwi.com and Flyadeal – the risk and inconvenience are simply not worth it.”

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Posted 3 months ago

“Its frustating. After i booked my flight i noticed that meal is not included. They're not even mention it during booking. As per them cheap flights usually meal is not included and they advise that go to manage booking and buy food i paid 6500aed for this flight for me and my wife”

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Posted 3 months ago

“SCAM! Unable to speak with a customer service representative, only AI. Purchased the travel insurance and had to cancel. They NEVER contacted the airline. DO NOT USE THIS AGENCY!”

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Posted 3 months ago

“I tried to book a trip Nov 28/2025 from kiwi .com, which was two days ago. I got email said my booking was cancelled, right after I got email, I asked online help , I was told the booking was still valid. Wait for 2 days flight was not be able to confirm. I was charged, no flight ticket, no more help from online, my asking was ignored. Don't use kiwi.com to book flight tickets”

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Posted 3 months ago

“Absolutely trash. Booking numbers never match on third party sites, cant long into third party site again, cant add luggage if i go through kiwi. And there was a typo on my passport name. I don't believe i did it but kiwi wanted to charge me for the correction 122 euros. Go get f—ked. I now would pay double not to have Kiwi. Basically, they are shit to do business with. I making my way overseas , i really don't need this shit.”

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Posted 3 months ago

Kiwi.com is rated 1.2 based on 1,554 reviews