Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,425 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I couldn't access my money, I felt completely overwhelmed. Thankfully, Mrs. Lucy and her team came to my rescue. They were incredibly attentive and professional, walking me through each step of the process. With their help, I managed to recover my funds, which I had never believed was possible.”

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Posted 3 months ago

“I booked a multi-leg journey through Kiwi.com and believed I had premium Disruption Protection—the kind that’s supposed to cover changes outside the traveller’s control, like flight cancellations or schedule changes. When one of the carriers changed my connecting flight, I expected Kiwi.com to resolve this. To my surprise, I found out I would be completely out of pocket and had to pay to rebook a new flight so I’d make my connection. I spoke with multiple agents and even escalated to a manager, explaining the situation. I was told that I only had Disruption Protection and not Premium protection—something I don’t recall ever being offered clearly during the booking process as a necessary add-on. Despite the circumstances, no one was able to waive the fees or offer a proper solution. The responses were inflexible - they said I could get a refund but it might not be the whole amount. I said I needed the flight and this wasn’t an option. What’s most frustrating is the disconnect between what Kiwi.com advertises and the reality. I had disruption protection, but apparently this still meant I had to pay for something out of my control when the carrier changed the flight time. I’m asking Kiwi.com to do the right thing and issue a credit or refund for the extra costs I incurred due to an airline change outside my control. Until then, I strongly advise other travellers to be extremely cautious when booking through Kiwi.com—especially when it comes to their so-called “protection” plans.”

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Posted 3 months ago

“There’s no option to give a 0-star rating — otherwise, I would have given that. Worst experience ever, full of fake promises. Before my flight, I confirmed with a Kiwi agent regarding the baggage allowance. They assured me that 15kg of checked-in baggage was included. However, when I arrived at the airport, the check-in counter rejected my baggage, stating that no baggage allowance was included with the ticket. I had to rush around and eventually ended up paying for 15kg of baggage at the airport to board the flight. Sorry to say, but this service is not trustworthy.”

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Posted 3 months ago

“I booked Wizz Air flights through Kiwi.com. The flights were canceled by the airline due to safety concerns. Wizz Air informed passengers who booked directly — but Kiwi never notified me about the outbound cancellation, and only informed me about the return flight after the flight date had passed! Despite both flights being canceled, Kiwi offered a refund request only through their system, and only if I agreed to pay €60 in service fees, with no guarantee of receiving a full refund. This has happened to me before — and in that case, I received only a partial refund, even though passengers who booked directly with Wizz Air were fully refunded. Customer service is almost nonexistent, and responses are automated and unhelpful. Kiwi refuses to take responsibility and shifts the burden entirely to the customer. Avoid Kiwi.com — it's worth booking directly with the airline for peace of mind and real support.”

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Posted 3 months ago

“Terrible customer service on a recent booking. Wasted a-lot of our time, lots of promises and nothing done. Awful. Such a shame as we used to use Kiwi a-lot and had found them terrific many years ago.”

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Posted 3 months ago

“Avoid booking via Kiwi - I do not recommend this platform! I booked a flight via Kiwi, paid and got a confirmation. In the middle of the night I was informed by email that due to technical issues the flight couldn't be booked and that I have the option to be refunded via creditcard (chosen payment-method) or with Kiwi-vouchers, however it was not possible to choose the first option in the form shared. When I was informed that I got refunded with Kiwi-vouchers I contacted the Customer-centre and they asked me to proof that it was not possible to choose that option otherwise they couldn't do anything and they apologized for technical issues. It is obvious that I can't proof a technical issue from their side, thus I am stuck with their voucher. In the conversation with the customer-service they aknowledged the "failure/technical issue" from their side, and were sorry for my frustration yet still nothing that could be done.”

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Posted 3 months ago

“I made a booking with them and when I cancelled they didn't want to give me a refund, when I tried to contact them they didn't take me seriously, it's not reliable and you can look for yourself, I'm not the only one and that's actually a shame.”

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Posted 3 months ago

“Worst customer service ever! No one wants to help you, not proactive. Never book woth this company, you’re taking big risks!!”

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Posted 3 months ago

“One of our three flights on the way home was changed on 2 days after we booked the trip to a day earlier (which shouldn’t even be possible) but that meant we couldn’t make our long haul connecting flight and threw out the entire journey. Instead of allowing us to change our flights to all link up for free, we were forced to pay $300+ for a flight that didn’t link up and had to subsequently miss the wedding recovery day we had travelled for, lose a nights accommodation of our holiday, as well as pay for Ubers and another nights accommodation in Melbourne - costing us nearly $1,000. When we called we were given no help other than “check the website for options”. On top of that, two of the three flights we had on the way home we weren’t even seated next to each other, and there was only two of us! I will never ever book with Kiwi.com again, and I will be telling everyone I know not to as well.”

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Posted 3 months ago

“DO NOT BOOK via kiwi.com! - although cheap and easy to use, they will do absolutely nothing for you in the event of flight cancellations. My international flight got cancelled (and thus refunded); however, kiwi.com did nothing for my connecting flight. They provided an option to change the flight; however, it costed $$$, much more than normal prices. I asked for a refund on that flight and kiwi.com did nothing - even after I contacted the flight carrier directly asking for a refund. They insisted they could not do anything (as it was booked via a third party) and that kiwi.com could contact them on my behalf. However, kiwi.com did nothing. Customer service will do anything to prevent a refund. Avoid at all costs.”

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Posted 3 months ago

“Terrible service kerp away”

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Posted 3 months ago

“Requested a refund after plans change in date needed to be moved. They told me they were in contact with the airlines. I called the airlines and Kiwi had not been in contact with him whatsoever. I’m currently in the process of disputing it with my credit card. Never book with Kiwi.com. If you find a deal, you want to book on Kiwi just book it with the airlines and it will be cheaper and you won’t have to deal with this scam company.”

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Posted 4 months ago

“When flight was cancelled due to technical problem they do not refund.”

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Posted 4 months ago

“This firm drained my trading account overnight, but Francis*Olivia*771*@*gmail*.com fought and returned my money.”

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Posted 4 months ago

“Terrible Experience – Kiwi.com Offered No Real Support During Disrupted Trip This was my first — and definitely last — time booking through Kiwi.com. I purchased flight tickets along with their Disruption Protection, assuming it would offer some peace of mind in case anything went wrong. Unfortunately, when a flight connection was missed, Kiwi.com was nowhere to be found. I was traveling with my 7-year-old child, stranded in an unfamiliar airport, with no assistance from the airline or Kiwi. They claim they provided “alternatives,” but this is simply not true. I received no updates from March 15th–16th, no clear instructions, and no human support. Meanwhile, the last available flight to my destination was selling out quickly — so I had no choice but to book new tickets out of my own pocket. No parent would risk being stranded overnight in a foreign country with a young child and no help in sight. I’ve been passed back and forth between Kiwi and the airline ever since, with both parties blaming “policy” while refusing to take real responsibility. If a ticket is non-refundable, why sell a protection plan that promises help during disruptions? The worst part? The lack of empathy. No real-time support, no crew at the airport to assist, and canned responses that just push you in circles. I trusted this platform, but it failed me completely when it mattered most. If you’re thinking of booking through Kiwi.com — please read the reviews first. I wish I had.”

Kiwi.com 1 star review on 16th April 2025

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Posted 4 months ago

“Absolutely the worst experience it took me four months to get my refund back”

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Posted 4 months ago

“Extremely Disappointed with Kiwi.com The customer service is painfully slow. There’s no phone number to call—everything has to go through their app via a ticketing system, which is very frustrating in urgent situations. It took them 8 hours just to offer me an alternative for my outbound flight. Even worse, they wanted to charge $723 to move my flight just 4 days later, even though the total cost of my original ticket was $1300. That’s outrageous. Overall, I do not recommend Kiwi.com. The experience felt like a trap—once they have your money, you're stuck with their slow support and overpriced “solutions.””

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Posted 4 months ago

“RUN! Horrible app and customer service-would never use again. It’s a purgatory sign in app process that you can never get into. Customer service reading a generic response without addressing the real issue and never getting the problem resolved.”

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Posted 4 months ago

“Price is increased before you hit pay. Scammers”

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Posted 4 months ago

“Scammers! They took my money for a ticket, but didn’t buy it. I’m waiting for the third day for my ticket number, contacted Turkish airlines and they told me that they even didn’t buy a ticket for me”

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Posted 4 months ago

Kiwi.com is rated 1.1 based on 1,425 reviews