Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never used kiwi.com and I don't think I ever will. But, it does come up a lot on platforms like kayak and skyscanner, usually with very low prices. Until you go through the process, to find out they the price has gone up by hundreds of £ at the end. And this happens all over these platforms. Why hasn't kiwi.com been removed??”

Helpful Report

Posted 2 months ago

“Absolute disaster, flight from air Asia has been delayed ex Phuket this will result in missing connecting flight. Soooo frustrated dealing with their help centre staff who couldn't give a flying F..... About customers. By far the worst travel booking platform I have ever used. Don't bother with their add on insurance it's completely useless too. Regards One almighty unhappy traveller”

Helpful Report

Posted 2 months ago

“I tried to book an internal flight in Japan assuming that the ticket would be confirmed immediately. Almost 24 hours later and Kiwi says that they cannot confirm the ticket due to "technical issues" between them and the carrier and they can only issue a 90% refund. I have requested a 100% refund as I need to book connecting flights as well but they keep sending me the same system-generated message. AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.”

Helpful Report

Posted 2 months ago

“DO NOT USE THIS SERVICE!!! I got my flight 2 days in advance, they messaged me assuring everything was fine and going good. They took my payment instantly but to get it back I have to wait 12 days. 13 hours before my flight they cancel it. So guess what? I have to pay $600 now because i waited on this website. I am now down $900. I'm trying to save you a headache. I never write reviews but I had to for this one.”

Helpful Report

Posted 2 months ago

“Don’t send my pnr for my flight wiz charge me 100€ extra Never buy from kiwi again”

Helpful Report

Posted 2 months ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

Helpful Report

Posted 2 months ago

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

Helpful Report

Posted 2 months ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

Helpful Report

Posted 2 months ago

“This is my first and last experience with @kiwicom247. I missed a connecting flight (which happens all the time), and I had Connection Guarantee. Kiwi CONFIRMED a refund of €179.32, then later turned around and said they won’t refund it at all — not even as Kiwi credit. How is this acceptable? Promising a refund and then taking it back feels like a straight-up scam. I trusted them, and now I feel completely cheated and ignored. Never using Kiwi again. Be careful before booking with them.”

Helpful Report

Posted 2 months ago

“Warning: Kiwi.com does not honor their "Connection Protection." They sold me an impossible 2h20m international-to-domestic transfer in Delhi. I missed the flight despite sprinting to the gate. I spent three weeks sending them every receipt and form of evidence they asked for, only for them to refuse the refund anyway. Extremely dishonest business practices and zero accountability for the "protected" itineraries they sell. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“The worst customer service I ever encountered. They confirmed a flight booking for me which the airline "cancelled" (the booking, not the flight). I checked the day before I was supposed to fly when I was trying to check-in online. I reached out to Kiwi's support, but they made me wait for 2 hours (yes!!) on chat as they tried to resolve. Eventually, I just got exhausted and gave up. That seems to be their MO. Never using them again”

Helpful Report

Posted 2 months ago

“I am extremely unhappy with Kiwi.com. They did not respect the ticketed travel time I originally booked. Instead of the normal connection, they forced me onto a route with a 33-hour layover, which is completely unacceptable. The worst part is that there was no disruption, no bad weather, no strike, and no valid reason for this change. The flight was simply modified, even though I paid for a reasonable and normal travel schedule. I did not book a trip that includes sitting in an airport or another city for 33 hours. This completely ruined my travel plans. Customer service was also useless — only generic replies, no real help, and no responsibility taken for what happened. I absolutely do not recommend Kiwi.com. Booking with them is risky, and you may end up with massive schedule changes and horrible layovers.”

Helpful Report

Posted 3 months ago

“They canceled my ticket without any confirmation and refused to help (I could only ask for refund). When I contacted the airlines directly, they told me it was kiwi who canceled my flight. Fortunetly, the airlines were much more helpfull opposite to kiwi. Please avoid those scammers!!!!”

Helpful Report

Posted 3 months ago

“Kiwi’s customer support provided incorrect information which directly caused my husband and me to miss our flight. We were explicitly assured that everything was in order and that we would be notified of any changes. However, at the airport, the tickets issued by Kiwi were declared invalid and we were denied boarding. Although Kiwi later admitted that the issue was caused by their own miscommunication, their follow-up behavior has been unresponsive and unprofessional. I sent countless emails to multiple Kiwi addresses and contacted in-app support, yet no one provided any meaningful help. At one point, I even received a blank email stating “Please provide:” with no further information, and despite replying, I never received any response. The claim that I refused to share booking details is false. I sent Kiwi old tickets with incorrect information as well as new tickets issued by them, which they explicitly instructed me to show at the airport. Airport staff clearly stated that those documents were invalid and that only the actual reservation matters, which resulted in us missing the flight. The tickets were not cheap, the stress and financial loss were significant, and the refund process is still being unjustifiably delayed. This has been an extremely disappointing experience, and we strongly do not recommend booking with Kiwi.”

Helpful Report

Posted 3 months ago

“Stay away from this company the are less honest with people i book fly over the app and wen i coming to mike a payments keep say payment failed then i tru with different bank card then after 2 minutes i get confirmation email from first time wen said payment error and second time i contact them regarding this issue the said cancelled one of them so cancelled and the tell me unfortunately one of you fly not refunded i keep explaining to them it was app error and is not my fault no one help now the want refund €7 out of €213”

Helpful Report

Posted 3 months ago

“I booked a flight with kiwi, everything looked like it was confirmed, i paid the bill all was well. BUT…. When i got to the airport i found out that my flight was not confirmed and was actually on standby and i was required to pay an additional $700 which I wasn’t expecting. Please double check with your actual airline and make sure you are confirmed through them. I’ll never use kiwi.com again”

Helpful Report

Posted 3 months ago

“I booked the wrong time by mistake and contacted them within 5 minutes to cancel or change it. They refused and kept pushing a €30 cancellation fee instead. I had no real option but to keep the ticket. Very frustrating experience. I don’t recommend Kiwi. The usual 24-hour U.S. credit card protection doesn’t apply with them.”

Helpful Report

Posted 3 months ago

“I have never had a more stressful time in my life than with kiwi.com. I bought 4 tickets from Kuala Lumpur to Barcelona and the system made a mistake in my last name. When I saw the mistake 11 days before the flight, I started contacting kiwi.com to correct the mistake, but until the flight, kiwi.com did not take any action, only unconscious responses to my emails. I had to solve the mistake myself. If you do not want this situation to happen to you, do not use it and delete the kiwi.com”

Helpful Report

Posted 3 months ago

“If I could, award 0 Stars, I would. My brother died,I booked A flight back to the UK via KiWi for the funeral - Ibiza-Barcelona with Vueling - Barcelona - Luton with Ryanair. I opted for Kiwi's TRASNSFER INSURANCE given the urgency. I couldn't check in online, called Kiwi, V helpful - explained I needed to Check-in at the airport. Got to the airport - flight overbooked, no seats available - effectively I was on standby. Explained my urgency at the check in desk and at the gate emphasising that I had a connection flight to get me to my destination. I was completely ignored. Called Kiwi.Com -who explained the "terms" of my insurance with them - that I had to agree to cancel my rights to any compensation in order for them to provide a credit TOWARDS a replacement flight. AND - only a contribution that would NOT cover the cost of the flight, even though I had opted for their insurance, would be made. I was left, stranded in the airport at night, with no connecting flights or offer for accommodation and with few options. I was told: accept their conditions - no compensation and pay to secure a flight they COULD NOT guarantee would get me home ( They suggested I take more "connection guarantee insurance!" OR get lost... 5 Hours on the phone with no resolution. I had to watch my brothers funeral on my phone. and no help to get me home or provide, help accommodation, or compensation. Four days later and despite three emails requesting my statutory compensation NO RESPONSE From Kiwi.com and now cannot get through on the phone. AVOID”

Helpful Report

Posted 3 months ago

“Extremely poor handling of a documented carrier failure. Wizz Air officially notified me of a delay until 23:25, yet the aircraft departed at 22:50, making it physically impossible to board despite following all official instructions. Kiwi’s support has failed to acknowledge this 'Common Carrier' misinformation as a valid reason for a refund, forcing me to navigate emergency immigration issues and self-fund new travel. A travel agency must be held accountable when their carriers provide false information that leads to trip disruption.”

Helpful Report

Posted 3 months ago

Kiwi.com is rated 1.4 based on 1,665 reviews