Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.73

1.7 Rating 1,915 Reviews

19 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.7

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was also scammed by “Kiwi” like many others. My flight was cancelled due to a connection delay and despite their “connection protection”, I never got a new flight or my money back despite multiple attempts. It is almost impossible to get ahold of a real customer service rep. I ended up having to get a new flight from southwest and wasted and entire day plus 400 dollars over this. Do not trust kiwi, it is unfortunately a scam and should be shut down.”

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Posted 2 months ago

“WARNING: Avoid kiwi if possible. Kiwi never booked my flights, I paid full amount and Kiwi never confirmed the reservation with Avianca Airlines. When my daughters and I showed up to check in for our flights, the airlines attendant informed me that the reservation for our tickets was never confirmed by Kiwi. Immediately after, I called customer service where Kiwi’s representative confirmed that the tickets were in fact never issued, although I had already paid full price for all of them . Since it was Kiwi’s mistake and I was left stranded with my two little girls, the representative informed me that she couldn’t book the same flights on her end anymore , however she said that if I was able to buy the tickets at the airport , then Kiwi would reimburse me up to 3,500 USD . Kiwi’s representative agreed that there wouldn’t be any issues refunding me for all of those expenses. After countless emails and unsuccessful phone calls , it took them almost a full month to partially reimburse me , and up to this date , I still haven’t received the $900 remaining .”

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Posted 2 months ago

“Never book your flight with this website, it raises your price before the last step. I tried twice, always like this. It is just a waste of time”

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Posted 2 months ago

“If you have any complaints about Kiwi.com,your best bet is to contact their regulators; Czech Trade Inspection Authority ( they have an online e-portal) and EU Commission Consumer Protection. If we all complain, then Kiwi.com will be forced to revise their procedures or alternatively have their Licence suspended. Every aspect of this company is deceitful to the consumer. Hidden fees, sale of "saver" packages whereby you can't achieve eg too short transit time to make connecting flights which are NOT covered by their connection insurance resulting in missed flights, extra cost and inconvenience.”

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Posted 2 months ago

“TSA pre-check number not included on ticket”

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Posted 2 months ago

“AVOID this bait and switch company!! They will take your money and then cancel booking if don't agree to higher price than originally booked, Extremely poor customer service that make no effort to make it right.”

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Posted 2 months ago

“Part of my itinerary was disrupted by the airline's delay which caused me to miss my connecting flight. According to KIWI, if part of the itinerary is still usable (the part which was not disrupted), then you don't qualify for a refund. These were tickets for my family of 5. We were flying to Alexandria, Egypt from Washington DC. We got left in Norway. We ended up paying more to get from Norway to Alexandria than what we had originally paid for the entire trip. Their customer service is Nathan the Robot, no human to speak to specific situations. Do not be fooled by the seemingly cheap prices, you will end up paying more. Book directly with the airlines and you will be well taken care of than dealing with these robots. NEVER AGAIN!!!!”

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Posted 2 months ago

“Kiwi.com sold me a flight Cairo→Istanbul for June 25th 2026 (Booking 755248648). The airline rescheduled the flight to June 27th — and Kiwi.com never notified me. Worse: they sent me a check-in reminder email the night before with the original wrong details, actively directing me to prepare for a flight that no longer existed. I showed up at Cairo International Airport and the flight simply wasn't there. I had to buy a last-minute replacement ticket out of my own pocket. When I contacted Kiwi, they hid behind their "no Protection package" policy to avoid taking responsibility for their own failure to communicate a major schedule change. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“I just experienced a true scam move from Kiwi. They offer Airhelp+ on all flights but Airhelp+ only offer compensation for flights that depart or arrive in an EU country Brazil or Turkey. I only fly in Asia and they pop this add on on the screen every time while they know that I most likely never will get a penny in compensation. I have a delayed flight now with more than 3 hours delay that makes it impossible to catch my connecting flight - and guess what Airhelp+ - Yes exactly they don't cover hahah what a scam move.”

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Posted 2 months ago

“Cancelled my flight in but doesn't return the money.”

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Posted 2 months ago

“Don’t book there! My connecting flight was impossible to catch because of a delay. But the connecting insurance got you covered for sure right? Nah they offered me a 13€ refund and I had to book somewhere else a new flight for 260€ and I am still in argument with them about the refund after 6 weeks! Because no one answers in their support chat.”

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Posted 2 months ago

“Don't fall into the trap of cheap tickets as you will end up paying more than direct airline or other websites. Worst experience as they try rip of passengers with all extras”

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Posted 2 months ago

“From start to finish, the experience was smooth and efficient, with the team addressing all my concerns promptly and professionally. justixsight.com”

Kiwi.com 1 star review on 22nd June 2026

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Posted 2 months ago

“Do not use Kiwi ! What money you may save well cost you more in frustration in trying to deal with their customer service. They lie and take a really long time to not fix any problems. Stay away from Kiwi ! You will be sorry if you use them.”

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Posted 2 months ago

“Horrible company. Never ever trust them.they are robbers.i unfortunately booked 7 tickets with them. Multi city. Suddenly they change our destination times.when we asked to change they said its not there problem. Later Suddenly they canceled everything without a refund.”

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Posted 2 months ago

“My experience with Kiwi.com was extremely disappointing. The booking process was confusing and misleading, and important information was not clearly communicated. When issues arose, customer service was unhelpful, slow, and failed to provide a real solution. I spent a lot of time trying to fix problems that should not have happened in the first place. Overall, the experience felt unreliable and stressful, and I would strongly advise others to avoid using this service for important travel plans.””

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Posted 2 months ago

“This company gave me a ticket for Vietnam when I requested Philippines. I didn’t notice because the Philippines sent me a ticket for the flight. I thought everything was great until the idiots needed a visa for Vietnam even though I wasn’t going to step foot in that country. Kiwi and the idiots there refused to give me my money back for their failure.”

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Posted 3 months ago

“I was told that my flight would be 4 days delayed and requested a refund that was granted. They NEVER refunded me. Stay away from KIwi!”

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Posted 3 months ago

“I can’t open kiwi on my iPhone and the app isn’t working correctly”

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Posted 3 months ago

“DON'T USE THIS SCAM PLATFORM!!! I REQUESTED A CANCELLATION OF MY RESERVATION ONLY 5 HOURS I PURCHASED IT. KIWI NEVER SENT THE REQUEST TO THE AIR LINE SO MY FLIGHT WAS NOT CANCELLED. THEY KEPT LYING AND LYING AND LYING”

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Posted 3 months ago

Kiwi.com is rated 1.7 based on 1,915 reviews