Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

Company Reviews

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1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst experience ever. My flight delayed and arriving the day after, they classify this as a minor delay and do not privide any alrernative or refund.. just avoid KIWI.”

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Posted 1 month ago

“Muy mala experiencia con Kiwi.com. Compré un itinerario completo con varias conexiones y cuando uno de los vuelos fue cancelado (AD 9055 – Río→VCP), Kiwi.com no brindó asistencia, no ofreció alternativas reales y me dejó totalmente varado. Tuve que comprar un vuelo nuevo por mi cuenta para poder llegar a mi conexión internacional. El reembolso que ofrecieron fue ridículo (178 €) y no devolvieron ni siquiera los asientos de emergencia que pagué aparte (145 €), a pesar de que el tramo cancelado nunca se realizó. La atención al cliente fue lenta, confusa y nada resolutiva. Me dejaron sin respuestas, sin opciones y con gastos adicionales que Kiwi.com no cubrió. No recomiendo Kiwi.com. Mal servicio, mala gestión de cancelaciones y nula responsabilidad hacia el pasajero. Estoy iniciando reclamos formales y acciones legales para recuperar mi dinero.”

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Posted 1 month ago

“With everything going wrong at the airports right now, you expect agents to handle things better, NOT KIWI! I booked a one way out of desperation after missing a flight due to TSA delays, within the hour, I CANCELLED because my airline waitlisted me. They failed to process refund only to reach out to Frontier and they expressed willingness to refund if KIWI can get in touch with the right booking email (since my email does not show on their system). I forwarded the email communication and I hope they do their work! Waiting ......”

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Posted 1 month ago

“Double booked me, terrible experience with the refund/ cancellation policy. They basically stole $800.”

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Posted 1 month ago

“Had two frustrating experiences with Kiwi.com. First, my payment was charged with no booking confirmation, only to be refunded an hour later with no explanation. Then on a separate booking for 4 passengers, the e-tickets came back with different PNRs for the same group — meaning we aren't linked during check-in and could end up seated apart on FlyScoot, which auto-assigns seats before departure. Would not recommend for group bookings. Will be using other agents going forward.”

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Posted 1 month ago

“They lie about prices. They increase 20€ once you fill everything.”

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Posted 1 month ago

“This was the most problematic experience booking a flight I have ever had. I booked my flight weeks in advance and everything was confirmed, I even received an email saying that the carrier had confirmed. The morning before the flight I was reminded to check in. As I was doing so, I noticed I didn’t have my reservation number so I got in contact with the company and they then told me that the flight was unable to be booked successfully, and they were working on a resolution. I was very confused as the booking had been fully confirmed. I was then offered a new flight which I accepted. This new flight was processing and i decided to reach out again as It was not a confirmed booking and i was due to leave in less than 12 hours. After two frustrating and misleading phone calls, I was told that the new booking was also unable to be completed due to technical issues (even though the flight was still available to book on other websites, so it’s not as if it had sold out), they offered me a refund and “i’m sorry”, which was not acceptable as my flight was due to take off in a few hours. I then had to rebook a new flight for the next day which was far more expensive and with a long layover. It is lucky that I decided to check in online and wasn’t planning on checking in at the airport as I would’ve had no flight to get on- and absolutely no correspondence from the company regarding the issue with booking the flight. I would avoid booking with this company at all costs.”

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Posted 1 month ago

“My flight that I booked through Kiwi had a small delay of 2 hours, still had plenty of time for all connecting flights. Kiwi offered me two options, which appeared to be a credit because of the delay, but instead, it canceled my entire flight. Kiwi only issued me barely half the cost of the flight. Customer service was an absolute joke, the lady could barely speak clear english and just repeated her talking point over and over again. I absolutely recommend to never use this crooked company.”

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Posted 1 month ago

“Kiwi failed to register carry-on for me and my wife on 4 flights under the same reservation. Also Kiwi didn’t registered my correct name for one of the flights so I had to fix it directly in the airport, impacting my travel schedule.”

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Posted 1 month ago

“I booked my ticket for a fixed date but… I booked my ticket for a fixed date but when I got to the airport I found out it was changed to a month later! Another passenger had the exact same problem! It s a scam!”

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Posted 1 month ago

“Their assistance made a big difference. They addressed my withdrawal issue promptly and ensured the process moved forward without delays.”

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Posted 1 month ago

“I had the worst experience with Kiwi. I purchased connecting flights: from Ft Lauderdale to Santo Domingo and then from Santo Domingo to Antigua. I arrived in Santo Domingo 1 hr and 20 mins before my text flight. When I got to the check in counter with about 45 mins left before boarding. The airline told me I couldn’t board and I had to be 2 hrs before the flight. I purchased travel protection through Kiwi just in case this would happen so I called Kiwi. The only thing the rep kept asking was why wouldn’t they me on the flight instead of trying to find another alternative. Then Kiwi tells me I have to purchase another flight on my own and they will reimburse me. I paid double cost for another flight with another airline then when I tried to get reimbursed Kiwi said they can’t because it is not within the protection plan policy. I fought for over a month with my bank to get the money back. I will never get a ticket from Kiwi again!!!!”

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Posted 1 month ago

“I would give this a -----100 if I could, they are the worst booking agency and don't know how they stay in business, it's abismal how there system is set up, they offer the worst connections and will charge your credit card and our on a account instead of refunding you if they can't fill your seat. It absolutely horrible”

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Posted 1 month ago

“Very bad customer support. Noone you can find or contact with”

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Posted 1 month ago

“Absolutely the worst flight ticket seller. Never jump on their primissing affordable prices. Their reservation system pften fails and change your details (such of dates of departure). Once they have your money that is when all the comunication and support ends. If there are any further problems with your flight absolutely no customer care reacheble and noone will help you. Refunds take ages if they ever send any. Total liars and scammers! Buy your tickets always straight from the original airlines! Never Kiwi!”

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Posted 1 month ago

“I booked 5 connecting flights from Manila to El Nido which was cancelled. Instead of issuing a refund they changed our flight to one at another airport we are not able to board as we will be going through customs and will not have time to drive three hours and board. They have taken money for a service they can not provide and I’m disgusted Kiwi are getting away with this!”

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Posted 1 month ago

“ATTENZIONE A KIWI. Esperienza vergognosa con Kiwi.com. Ho pagato 175€ per i bagagli ma non sono stati prenotati, costringendomi a pagare di tasca mia in aeroporto. Ad oggi, nonostante le prove inviate, mancano ancora: 12€ di differenza per la seconda tratta (pagati 90€, rimborsati solo 78€). 60€ per la tratta Volotea, pagati extra al check-in. La cosa più grave è l'impossibilità di parlare con un essere umano. Ti costringono a interagire con un operatore virtuale inutile e, se insisti per avere i tuoi diritti, arrivano persino a bloccarti la comunicazione. È un comportamento inaccettabile. Questa volta mi hanno rubato i soldi del bagaglio, ma la prossima volta il problema potrebbe riguardare il volo stesso e restare a terra. MAI PIÙ KIWI. AVVISO FINALE: Se entro 3 giorni da oggi (non un'ora di più) non riceverò il rimborso totale di 72€ sulla mia carta, procederò immediatamente con il chargeback bancario per servizio non reso e con un reclamo formale alla piattaforma ODR della Commissione Europea. Codice Prenotazione: 735 947 333 - Risolvete subito se volete evitare azioni legali.”

Kiwi.com 1 star review on 3rd March 2026

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Posted 2 months ago

“If you like stress free travel and good cudtomer service then this is not the company for you Sold 3 flights to get to my destination but they didn’t explain what “self transfer” is. This was immensely stressful trying to get through Chinese immigration to collect my bags and then check in for my next flight with a short amount of time Tried reaching out for help/advice prior but just got a bot Then it came to the last leg of my journey which is a 12 hour flight. I booked an aisle seat as I really hate being in between 2 people I don’t know. As I was queuing to check in my bag for the flight I got an email from Kiwi saying my seat reservation had been cancelled and they’d refunded my £12. I got to the counter a minute later to be told only middle seats available. Absolute joke of a company. Will never use again”

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Posted 2 months ago

“If I could give 0 stars, I would. It was an absurd experience. The arrival airport of my first flight to Buenos Aires, booked via Kiwi.com, was changed. As a result, I had to book a taxi to reach the correct airport, which cost me €180. Furthermore, I didn’t have time to collect my luggage; otherwise, I would have missed my flight. My luggage was therefore left behind, and I now have to pay for it to be returned to Italy at my own expense. Kiwi.com, which was responsible for my booking, refused to reimburse any of these costs, although it was its fault! I would NEVER, EVER book through Kiwi.com again, and I strongly recommend that you don’t either.”

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Posted 2 months ago

“A completely scam site for ticket booking. They will show you one price and just after final payment click they will show a new price and if you touch anywhere in the screen, will automatically debit the overinflated "new price" from your credit card. I booked the same way a overpriced ticket in Philippines Airlines in Bangkok-Manila sector. Only to find out at the check in counter that the overpriced ticket doesn't includes a checkin luggage booking. Whereas Philippines Airlines is a full service airline with complementary 30 Kg check in baggage allowance.”

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Posted 2 months ago

Kiwi.com is rated 1.4 based on 1,665 reviews