Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.51

1.5 Rating 1,742 Reviews

13 %

of reviewers recommend Kiwi.com

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1.5

Based on 1,742 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very disappointing company, I have not received my refund for more than 50 days, very poor communication. When my flight was cancelled to Dubai because of the Middle East crisis, and the next flight was from Dubai to India, everything that they suggested to me as an alternative to India was to fly via DUBAI under bombs to catch the second flight to India! Saying this is the only alternative while all other companies were cancelling flights via Dubai. They have had so many lawsuits already and need to be closed with such policies.”

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Posted 1 month ago

“I used Kiwi to book a trip from Boston to London over the Thanksgiving Holiday. My way back included 2 stops. My Monday flight home was changed to Sunday night (which did not support my itinerary because I had something planned for Sunday night) and one of the changes would have disrupted another flight. Because of this, I ended up cancelling the return flight home and re-booking because I was informed that I would be refunded. Kiwi said the airlines refused to refund me. The airlines said it has to go through Kiwi. I have lost $1,000 because of this. Never using Kiwi again. What a joke.”

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Posted 1 month ago

“They changed my return flight without giving any reason and it completely did not work with my schedule/ trip purpose. I was forced to buy a separate return flight ticket at my own cost. All the while they continued to sell tickets for my original return flight online. I see this as a bait and switch tactic, a total scam. I will never use this booking site again and would recommend everyone to buy their tickets elsewhere.”

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Posted 1 month ago

“Awful company, avoid at all costs. Apart from the fact they take your money when flights are not even confirmed and then once the airline lets you down you cannot speak to anyone for love nor money.”

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Posted 2 months ago

“Die bereits gebuchten Sitzplätze wurden plötzlich storniert.”

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Posted 2 months ago

“My experience with my first and last booking with KIWI: - Communication and notification about a rescheduled flight the following day —> Fail, I had to discover it myself by chance in the airline's app. - Assistance with rebooking, as it was impossible to reach the connecting flight, which was also booked through KIWI —> Fail, after contacting them via chat, they were still completely clueless about the rescheduling for the following day. - Assistance with rebooking for an alternative flight I found myself —> Fail, they couldn't guarantee that this flight would be available in Kiwi's updated systems, but offered three options for a refund of the rescheduled flight within 14 days (an estimate of the refund amount was provided). - Adherence to the promised 14-day processing time —> Fail, I had to follow up several times myself; they said everything was being investigated. They don't communicate proactively. - They failed to honor their promise of a refund —> Fail. Over a month later, they declared they wouldn't cover anything and denied their earlier commitment. And now for the best part: I gave Kiwi several weeks to respond and announced my intention to publish this account of my experience. They didn't even attempt to protect their reputation or prevent publication. IN SHORT: Avoid Kiwi; expect nothing but empty promises.”

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Posted 2 months ago

“Bad service when things go wrong ..disruption protection doesn't exist Well this is disgusting service..the protection disruption that you sold with the flights clearly is a nothing more than false advertising...kiwi.com put these flights together and assured me we would be covered if disruption out of My control occurs which of course it has and now I see there is no protection. You as a company need to stop advertising and promoting this 'disruption protection ' as I'm sure I'm not the only one to fall foul of the misleading sales tactic. I contacted kiwi.com before our trip and questioned if the self transfer time on both outbound and inbound flights was enough and I was told over the phone that the kiwi.com system creates the flight schedules and that its possible to make the transfers in time. This is nonsense and we only manged to catch the outbound flight due to that flight being delayed by an hour. The point is stop using this disruption protection to sell cheap flights as in reality there is no protection. I can now only purge over social media my experience and share with others..don't trust the offered disruption protection as it isn't as advertised”

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Posted 2 months ago

“Nightmare! When I booked flight ticket from Frankfurt to Mumbai via Istanbul and Baku. While booking they didn’t show the self transfer but after completion of booking, they showed the flights were self transfer, which was really nightmare and frustrating at the same time. They show cheap tickets but the reality is opposite. We had to get the transit visa for Istanbul as well as Baku which was way expensive. I talked with the Kiwi customer support and they said the transit visa is not required but it turned out it is a scam. Transit visa is required. Please don’t get into the trap and book tickets from other platforms.”

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Posted 2 months ago

“I had a smooth experience working with the team, as they addressed all issues promptly and professionally.”

Kiwi.com 1 star review on 8th April 2026

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Posted 2 months ago

“Do not book with Kiwi.com, its a scam all they say about disruption flights is a lie on their website. My flight from Gatwick to Malpensa Milan was delayed by over an hour. When I got into Milan my flight was already closed with no one working at Ethiopia Airlines to assist in me making my flight to Adidas Ababa then from there to Johannesburg. I was stranded in Milan at 00.00 o clock. No help, I got through to Nathan the Bot and they gave me some credits for the delayed flights and said I could have made my flights to Adidas Ababa. I had to pay R34000.00 therty four thousand rand or Euro 1740 to get a flight back to Heathrow, then BA to Johannesburg and then SAA from Johannesburg to Durban which I had a flight for but missed as well. I submitted my 3x invoices to prove the cost. I got a bot response 15 mins later when the email said it can take up to 30 days saying sorry there is nothing that can be done. This is there final response " I'm truly sorry that you feel misled by your experience with Kiwi.com. I understand how upsetting and frustrating this situation has been, especially after the disruption, the extra costs you faced, and the expectations set by the information on our website. Your case has been fully reviewed, and all available options for disruption handling and refunds have now been completed. I recognize that the outcome did not meet your expectations, and I sincerely apologize for the disappointment and stress this has caused. Thank you for sharing your feedback so clearly. While there are no further steps available for this booking, your concerns have been heard and acknowledged. If you have any other questions about your booking or need further clarification, please let me know—I'm here to help." DO NOT BOOK WITH THEM minus 1000 stars”

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Posted 2 months ago

“Unfortunately I lost my money on this time bookink a trip with Kiwi.com. I buy three tickets to ryanair company. The kiwi send just two checking on-line to ryanair. I contacted with ryanair they said the trirth are not allowed to sell ryanair travel tickets. I was payed in the airport £55 and complained to kiwi they answered they sent to ryanair and no results for me. One sent me to other always. I'm very sad because apparently the tickets are cheap but the companys are playing with us.”

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Posted 2 months ago

“worst experience ever. My flight delayed and arriving the day after, they classify this as a minor delay and do not privide any alrernative or refund.. just avoid KIWI.”

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Posted 2 months ago

“Muy mala experiencia con Kiwi.com. Compré un itinerario completo con varias conexiones y cuando uno de los vuelos fue cancelado (AD 9055 – Río→VCP), Kiwi.com no brindó asistencia, no ofreció alternativas reales y me dejó totalmente varado. Tuve que comprar un vuelo nuevo por mi cuenta para poder llegar a mi conexión internacional. El reembolso que ofrecieron fue ridículo (178 €) y no devolvieron ni siquiera los asientos de emergencia que pagué aparte (145 €), a pesar de que el tramo cancelado nunca se realizó. La atención al cliente fue lenta, confusa y nada resolutiva. Me dejaron sin respuestas, sin opciones y con gastos adicionales que Kiwi.com no cubrió. No recomiendo Kiwi.com. Mal servicio, mala gestión de cancelaciones y nula responsabilidad hacia el pasajero. Estoy iniciando reclamos formales y acciones legales para recuperar mi dinero.”

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Posted 2 months ago

“With everything going wrong at the airports right now, you expect agents to handle things better, NOT KIWI! I booked a one way out of desperation after missing a flight due to TSA delays, within the hour, I CANCELLED because my airline waitlisted me. They failed to process refund only to reach out to Frontier and they expressed willingness to refund if KIWI can get in touch with the right booking email (since my email does not show on their system). I forwarded the email communication and I hope they do their work! Waiting ......”

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Posted 2 months ago

“Double booked me, terrible experience with the refund/ cancellation policy. They basically stole $800.”

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Posted 2 months ago

“Had two frustrating experiences with Kiwi.com. First, my payment was charged with no booking confirmation, only to be refunded an hour later with no explanation. Then on a separate booking for 4 passengers, the e-tickets came back with different PNRs for the same group — meaning we aren't linked during check-in and could end up seated apart on FlyScoot, which auto-assigns seats before departure. Would not recommend for group bookings. Will be using other agents going forward.”

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Posted 2 months ago

“They lie about prices. They increase 20€ once you fill everything.”

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Posted 2 months ago

“This was the most problematic experience booking a flight I have ever had. I booked my flight weeks in advance and everything was confirmed, I even received an email saying that the carrier had confirmed. The morning before the flight I was reminded to check in. As I was doing so, I noticed I didn’t have my reservation number so I got in contact with the company and they then told me that the flight was unable to be booked successfully, and they were working on a resolution. I was very confused as the booking had been fully confirmed. I was then offered a new flight which I accepted. This new flight was processing and i decided to reach out again as It was not a confirmed booking and i was due to leave in less than 12 hours. After two frustrating and misleading phone calls, I was told that the new booking was also unable to be completed due to technical issues (even though the flight was still available to book on other websites, so it’s not as if it had sold out), they offered me a refund and “i’m sorry”, which was not acceptable as my flight was due to take off in a few hours. I then had to rebook a new flight for the next day which was far more expensive and with a long layover. It is lucky that I decided to check in online and wasn’t planning on checking in at the airport as I would’ve had no flight to get on- and absolutely no correspondence from the company regarding the issue with booking the flight. I would avoid booking with this company at all costs.”

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Posted 2 months ago

“My flight that I booked through Kiwi had a small delay of 2 hours, still had plenty of time for all connecting flights. Kiwi offered me two options, which appeared to be a credit because of the delay, but instead, it canceled my entire flight. Kiwi only issued me barely half the cost of the flight. Customer service was an absolute joke, the lady could barely speak clear english and just repeated her talking point over and over again. I absolutely recommend to never use this crooked company.”

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Posted 2 months ago

“Kiwi failed to register carry-on for me and my wife on 4 flights under the same reservation. Also Kiwi didn’t registered my correct name for one of the flights so I had to fix it directly in the airport, impacting my travel schedule.”

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Posted 2 months ago

Kiwi.com is rated 1.5 based on 1,742 reviews