Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.61

1.6 Rating 1,824 Reviews

15 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.6

Based on 1,824 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use Kiwi ! What money you may save well cost you more in frustration in trying to deal with their customer service. They lie and take a really long time to not fix any problems. Stay away from Kiwi ! You will be sorry if you use them.”

Helpful Report

Posted 1 month ago

“Horrible company. Never ever trust them.they are robbers.i unfortunately booked 7 tickets with them. Multi city. Suddenly they change our destination times.when we asked to change they said its not there problem. Later Suddenly they canceled everything without a refund.”

Helpful Report

Posted 1 month ago

“My experience with Kiwi.com was extremely disappointing. The booking process was confusing and misleading, and important information was not clearly communicated. When issues arose, customer service was unhelpful, slow, and failed to provide a real solution. I spent a lot of time trying to fix problems that should not have happened in the first place. Overall, the experience felt unreliable and stressful, and I would strongly advise others to avoid using this service for important travel plans.””

Helpful Report

Posted 1 month ago

“This company gave me a ticket for Vietnam when I requested Philippines. I didn’t notice because the Philippines sent me a ticket for the flight. I thought everything was great until the idiots needed a visa for Vietnam even though I wasn’t going to step foot in that country. Kiwi and the idiots there refused to give me my money back for their failure.”

Helpful Report

Posted 1 month ago

“I was told that my flight would be 4 days delayed and requested a refund that was granted. They NEVER refunded me. Stay away from KIwi!”

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Posted 1 month ago

“I can’t open kiwi on my iPhone and the app isn’t working correctly”

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Posted 1 month ago

“DON'T USE THIS SCAM PLATFORM!!! I REQUESTED A CANCELLATION OF MY RESERVATION ONLY 5 HOURS I PURCHASED IT. KIWI NEVER SENT THE REQUEST TO THE AIR LINE SO MY FLIGHT WAS NOT CANCELLED. THEY KEPT LYING AND LYING AND LYING”

Helpful Report

Posted 1 month ago

“answer this simple question: Why did you refund me 96,86€ instead of 125,96€? Please answer here so others know exactly what might happen if they book through your portal: Name; Bassel Suleiman Kiwi.com Bookingsnummer: 757364949 PNR: TMMM6J Flightnumber: W62260 Transaction date: 18.03.2026 I paid: 125,96 €”

Helpful Report

Posted 2 months ago

“Booked a flight in Colombia through Kiwi. The flight was cancelled at very short notice - we had already arrived at the airport. No alternative was offered and we had to book with another airline. Kiwi claim to have submitted a request for a refund which was refused by the airline. They refuse to take any furtgher action. Clearly a huge scam. Under no circumstances should anyone use this booking agency”

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Posted 2 months ago

“Ausstehenden Rückerstattung für ein von Wizz Air storniertes Flugticket (Buchung über Kiwi.com, €125,96, PNR: TMMM6J) ein. Trotz bestätigter Stornierung und gewählter Rückerstattung habe ich seit über zwei Monaten kein Geld erhalten. Kiwi.com vertröstet mich ohne konkreten Zeitrahmen. Ein Chargeback wurde ebenfalls abgelehnt. Ich ersuche um Klärung und Durchsetzung meines Anspruchs auf Rückerstattung für eine nicht erbrachte Leistung. Res Nummer :757364949”

Helpful Report

Posted 2 months ago

“Absolut erschreckend und im Ernstfall vollkommen unbrauchbar. Ich habe selten ein derart chaotisches, verantwortungsloses und frustrierendes System erlebt wie bei Kiwi.com und dieser sogenannten Reiseversicherung. Im konkreten Fall geht es um einen Todesfall eines Reisenden und trotzdem schafft es niemand einen klaren Ansprechpartner oder einen funktionierenden Ablauf bereitzustellen. Es ist praktisch unmöglich den Schadenfall überhaupt vernünftig einzureichen. Kontaktwege funktionieren nicht. Formulare führen ins Leere. Man wird nur zwischen Kiwi und AXA hin und hergeschoben bis man irgendwann entnervt aufgibt. AXA findet angeblich keine Police. Kiwi verweist auf AXA. AXA reagiert nicht. Niemand übernimmt Verantwortung. Niemand hilft wirklich. Und genau das macht die Situation so unfassbar enttäuschend: Öffentlich antwortet Kiwi schnell auf Bewertungen damit andere Kunden denken das Problem würde bearbeitet werden. In Wirklichkeit passiert absolut nichts. Per Email oder Telefon meldet sich niemand. Keine echte Hilfe. Keine Lösung. Keine vernünftige Bearbeitung. Nur öffentliche Standardantworten für die Außendarstellung. Für mich wirkt dieses gesamte System im Ernstfall wie ein kompletter Zusammenbruch sobald wirklich etwas Ernstes passiert. Wer glaubt hier im Notfall Unterstützung zu bekommen sollte sich das sehr gut überlegen. Für mich absolut eine der schlimmsten Support Erfahrungen überhaupt.”

Helpful Report

Posted 2 months ago

“fatal experience my flight delayed for 8 hours, and I missed my second, they only sending bots to say - it is under verification for 3 months !! I only want my money back - scums!!”

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Posted 2 months ago

“Flight cancelled 2 times and no support from the company.”

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Posted 2 months ago

“Booking ID: 726762861 Very poor experience with Kiwi.com. My flight was cancelled by the airline, yet I still haven’t received my refund after weeks of waiting. Customer support keeps repeating the same message: “we are following up with the airline,” without giving any timeline or solution. No accountability, no clear answers — just delays. I provided all requested information multiple times, but the process feels intentionally slowed down. At this point, I had to initiate a chargeback through my bank. I would not recommend Kiwi.com. If something goes wrong, don’t expect real support or timely refunds.”

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Posted 2 months ago

“If I could give 0 i would I was late for a connecting flight due to the airline its been 5 weeks and still no refund or response from the company wouldn't use this company again and strongly suggest no one uses this site.”

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Posted 2 months ago

“Not even 1 star. I booked our flight and selected seats. When I checked in today, our seats were not reserved even tho our confirmation from Kiwi had assigned seating. Allegiant said Kiwi never purchased the upgraded seats so now we are in the last row. Never will book again with Kiwi.”

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Posted 2 months ago

“scammers, cancel paid flight, do not inform, do not refund, do not recommend to anyone”

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Posted 3 months ago

“Its OK until you want to get refunds, a loop of constant AI bots, and agents that read the same script and don't even bother to investigate the situation, its like talking to a wall that's going in circles. Never working with them again. Im not a one time buyer, i used them to buy tickets for crews to fly and work abroad, all was fine until it wasn't. DO NOT RECOMEND|!”

Helpful Report

Posted 3 months ago

“Kiwi.com turned my 1-hour layover into 17 hours overnight — then charged me for cancelling and refunded me SGD 4.48 (I paid SGD 442.99). They call this "Voluntary Cancellation" after ruining your trip. I paid SGD 442.99 for a specific flight itinerary arriving on 2 April. Without my consent, Kiwi.com added an extra stopover city and pushed my arrival to the next day — making my entire trip unusable. The layover which was supposed to be 1 hour in Jakarta became 8 hours 25min in Jakarta + another 9 hours in Denpasar (total of 17hours 25min). I had a pre-booked diving expedition that departed at 07:00 on 3 April and I had no choice but to book replacement flights out of my own pocket the same day. When I disputed this, Kiwi called it a "minor disruption" and a "voluntary cancellation." They charged me €150 in cancellation fees (€30 per flight for 5 flights) — including a fee for a flight segment they added themselves. After paying SGD 442.99, I received only SGD 4.48 as a partial refund so far — less than the price of a bus ticket — with the remaining balance still unresolved after weeks of correspondence. My total loss: SGD 888.88. Their response was almost entirely AI-generated. When human representatives finally responded, they were equally unhelpful — showing no empathy for my situation or financial losses, and continuing to insist on charging me disproportionate cancellation fees for a mistake they made. When I cited their own Terms and Conditions proving this was a major disruption, their position remained unchanged. I have since filed a credit card chargeback and a formal complaint with their own named mediator, OnlineADR.cz. Book directly with airlines. If Kiwi changes your flights and ruins your trip, do not expect them to take responsibility.”

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Posted 3 months ago

“Price increase WITHOUT notice Writing to warn about Kiwi, extremely disappointed and misled. I found a flight from Stockholm to Cairo for 22,818 SEK via Momondo. Throughout the booking, the price was displayed as 22,818 SEK. It was only AFTER the payment was processed that I discovered I had been charged 29,221 SEK, without any warning or notification. I was charged 6,403 SEK (approx. $600) more than the agreed price. I called customer service immediately to resolve this. They promised to investigate and call me back, but I received ZERO follow-up. Therefore, I was forced to travel at a price I never consented to. This is a predatory and misleading pricing practice. If you value your money and honest business practices, DO NOT book your ticket via Kiwi. I am still waiting for a response from them, as well as a refund of the 6,403 SEK difference. Until I do, I will never recommend this company and I warn others to stay away.”

Helpful Report

Posted 3 months ago

Kiwi.com is rated 1.6 based on 1,824 reviews