Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are crooks. After weather flight was cancelled due to incident weather, they offered no restitution for my refund. The peg you in a corner with an offer of kiwi credits which I don’t need or care to have as I don’t fly often. After pleading with there customer service to send me monetary funds back, they refused to do so and said the problem was final. I would tell you to stay away from the crooked vultures. Brutal compassion, empathy or desire to please the customer. Stay away”

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Posted 4 months ago

“I had a very disappointing experience with Kiwi.com due to misleading information during booking and the complete lack of effective customer support. While booking my flights, the Kiwi.com website clearly showed that checked-in baggage was included when I selected the “show flights with checked baggage” option. This information directly influenced my decision to book. However, after payment and ticket issuance, the confirmed ticket showed that checked-in baggage was NOT included. I contacted Kiwi.com within 24 hours of booking to resolve this issue, but I was unable to reach a human agent. I only received automated, generic responses, while the system warned that cancelling would incur EUR 30 per passenger per flight in fees. This was unacceptable, as the issue was caused by incorrect information shown during booking, not a change of mind on my part. Later, different customer service agents gave contradictory explanations (layover time, return leg restrictions, internal booking logs), none of which explained why checked baggage was displayed as included before payment and then removed afterward. Kiwi acknowledged a “baggage allowance discrepancy” but still refused to provide a refund or correction. I eventually had to escalate the issue through my bank due to the lack of a fair resolution. I strongly advise travelers to be very cautious when booking through Kiwi.com, especially regarding baggage allowances. Always double-check directly with the airline, as what is shown during booking may not match what you actually receive.”

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Posted 4 months ago

“SCAMMER, ASKING MORE PRICE WHEN BOOK FLITHS”

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Posted 4 months ago

“Kiwi charged me extra to be able to change my flight and extra to book a seat. When I changed my flight to a day earlier they charged me again to book a seat I had already paid for. I have spent days trying to contact them. They are an AI only response company. When you finally get a phone number it won’t actually allow you to speak to a person until a week before your flight. It just disconnects the call. If booking with kiwi is something you are considering I have some recommendations that will be more enjoyable for you. Perhaps smashing your hand with a hammer or waxing your chest with honey. 0 out of 5 stars.”

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Posted 4 months ago

“Paid extra for seats and luggage on both flights — received nothing and had to pay again at the airport. Kiwi.com refunded only the outbound part and refuses to refund the return trip. Scam-like practices. Official complaint filed.”

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Posted 4 months ago

“Kiwi scammed my refund. Didn't refund my flight cancellation since 2022. Not trustworthy and customer service sucks”

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Posted 4 months ago

“The platform shared wrong details during booking and mentioned lesser baggage allowance during the check-in, worst service and no accountability from the third party service provider. I would suggest not to use kiwi.com for bookings to avoid unnecessary hassles during your travel. Even the customer care provides incorrect details during enquiries.”

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Posted 4 months ago

“Avoid Kiwi.com and Flyadeal – Extremely Poor Service I experienced absolutely abysmal service. Kiwi.com delayed issuing my PRN code, which prevented me from checking in with the third-party airline. They also failed to inform customers that some of their partner airlines, including Flyadeal, do not offer online or app check-in. Instead, check-in must be completed at the airport. For a connecting flight with only a 1.5-hour layover, this is completely unsafe and shows a serious lack of customer care. Passengers should be warned about these limitations before booking. Avoid Kiwi.com and Flyadeal – the risk and inconvenience are simply not worth it.”

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Posted 4 months ago

“Its frustating. After i booked my flight i noticed that meal is not included. They're not even mention it during booking. As per them cheap flights usually meal is not included and they advise that go to manage booking and buy food i paid 6500aed for this flight for me and my wife”

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Posted 5 months ago

“SCAM! Unable to speak with a customer service representative, only AI. Purchased the travel insurance and had to cancel. They NEVER contacted the airline. DO NOT USE THIS AGENCY!”

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Posted 5 months ago

“I tried to book a trip Nov 28/2025 from kiwi .com, which was two days ago. I got email said my booking was cancelled, right after I got email, I asked online help , I was told the booking was still valid. Wait for 2 days flight was not be able to confirm. I was charged, no flight ticket, no more help from online, my asking was ignored. Don't use kiwi.com to book flight tickets”

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Posted 5 months ago

“Absolutely trash. Booking numbers never match on third party sites, cant long into third party site again, cant add luggage if i go through kiwi. And there was a typo on my passport name. I don't believe i did it but kiwi wanted to charge me for the correction 122 euros. Go get f—ked. I now would pay double not to have Kiwi. Basically, they are shit to do business with. I making my way overseas , i really don't need this shit.”

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Posted 5 months ago

“The pricing displayed on the website was not accurate. At checkout, the total jumped by an additional $500 with no explanation. This felt deceptive, so I decided not to complete the booking and opted to use another service”

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Posted 5 months ago

“Do not use Kiwi.com. You may think you’re getting a good deal, but you can end up paying more. I just made a reservation and, while I was paying, they increased the price by almost €20. I was in a rush and only realised what happened after running several tests on different platforms. Kiwi.com doesn’t even send you the full booking confirmation by email, instead, they direct you to the airline companies and leave you to deal with them, something I could have done myself without paying Kiwi’s extra fees for a service I never actually received. This will be the last time I use them.”

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Posted 5 months ago

“It may look like prices are lower, but you will spend A LOT MORE MONEY (not to mention HOURS) correcting their errors). I booked a trip with my wife, two tickets to and back from Tijuana. When there was an issue checking in (only with my ticket, not my wife’s), I was instructed by Kiwi to handle everything through them and not deal with the airline directly. I kept asking them about the issue and they kept assuring me that everything was ok and that I just had to check in at the airport the day of my flight, but my gut told me that something else might be wrong and it turns out that I was right. I went to the airport personally since I am staying at a hotel close by. I learned that payment to the airline from Kiwi had been declined after they had already charged me and ASSURED me that payment had been made successfully. The issue took hours to fix and was only solved thanks to a very helpful airline employee. If I had not gone to the airport myself and had waited until the day of the flight as instructed by Kiwi, I would DEFINITELY have missed my flight. AND THE WORST PART - since Kiwis error essentially made me wait until the last minute to buy my ticket, I paid almost $300 US MORE THAN WHAT KIWI HAD ADVERTIZED. I used this site to save money - I ended up paying double for a return ticket and spending hours at the airport correcting KIWI’s errors. KIWI’s “support” chatbot that was feeding me BS for three days had been answering very promptly, but now I have been waiting hours for their response. Thanks to Kiwi, this has been the worst travel experience of my life. DO NOT use this site. YOU WILL END UP PAYING MORE than you would pay going directly to the airline, and with HOURS of headache fixing their screw-ups.”

Kiwi.com 1 star review on 13th November 2025

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Posted 5 months ago

“Please do not book from Kiwi. Save your money”

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Posted 5 months ago

“Do NOT book with Kiwi.com!! Their customer service is terrible and you will never get quick responses. The only way to contact them is to use Chat feature and wait for them to respond. No way to resolve Urgent matters! You always get short, robot-like answers. I never received an apology from them when they messed up my reservation and I was not allowed to board even though I had paid for the ticket a d had reservation confirmation in my email. They put me through hell at the airport and never even tried to help. Do NOT use them!! They don't stand behind their word or promises! And they will ignore you when they don't want to respond or take any responsibility!”

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Posted 5 months ago

“I booked a flight with Ryanair through Kiwi.com and received email confirmation for round-trip ticket, but when I was at the airport trying to check in to fly back home, Ryanair would not let me board because Kiwi messed up the reservation. I had to watch my plane take off without me and buy another much more expensive ticket to get home. Kiwi customer service is super slow and they don't care about their customers! I begged them to call me to rectify the situation, but they would only chat and take forever to respond. They knew the situation was URGENT, but failed to do anything about it and just blamed Ryanair. Do NOT use them!!”

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Posted 5 months ago

“DO NOT BOOK WITH KIWI- This is one of the worst booking services I have ever utilized. #1-They booked me and my husband under two different booking, so that I would have to pay to seat us together. Note- I booked them together. #2 They told me that they do not determine the booking, they just send it to the airline and they do that. NOT TRUE. #3 You cannot talk to anyone about your booking until 7 days before you depart. You can only chat with a robot (AI) on there application. #5 I end up losing money on this trip and will NEVER use them again.--YOU HAVE BEEN WARNED!!”

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Posted 5 months ago

“Kiwi.com is a scam. In July I cancelled my flight with united airlines. Unite airlines refunded the money. They provided a emailed receipt that it was refunded to a card kiwi.com uses. Kiwi.com never refunded the money. Told me to dispute it with my bank but is denying it every time. They are fraudsters. There isnt a number to call. You are just chatting with someone through their chat. Stay away from this company.”

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Posted 5 months ago

Kiwi.com is rated 1.4 based on 1,665 reviews