Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,412 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the company website says they are hackers. they truly are. We thought we were booking directly with the airline, on the airline's website and all of a sudden we find out that we booked through this dodgy company customer service non existent. will charge you so much for change of flights even though it is not your fault and even though the airline actually offers free re-booking. stay away if you don't want your holiday to be ruined.”

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Posted 11 months ago

“I’ve been waiting for a refund a month now and the airlines told me the money as been refunded on their end but kiwi says they can’t see it. They travel representative repeat the same thing over and over. They marked my problem as urgent but I yet to receive a refund. They are a thieving company.”

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Posted 11 months ago

“They do not answer 24/7 English line when this is in the contract. Do not fly as this company is a scam”

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Posted 11 months ago

“This company is thief , please avoid them and don’t recommend to deal. They didn’t refund my money since March 2024. No service no help. The customer service is unprofessional. Don’t recommend”

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Posted 11 months ago

“Misleading Baggage Information & Poor Customer Service”

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Posted 11 months ago

“Hier niet boeken!!! Beloven dat je je booking 24 uur van tevoren kan annuleren en geven dan uiteindelijk € 10,- van de € 600,- beteaalde euro's terug. Om het overige geld terug te krijgen vragen ze een kopie van alle paspoorten. Geen idee of hier zorgvuldig mee om wordt gegaan. Gezien het feit dat ik uiteidelijk een geld terug heb gekregen ben ik bang dat deze voor andere doeleinden zijn opgevraagd.”

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Posted 11 months ago

“THIS COMPANY IS SCAMMING PEOPLE. STAY AWAY”

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Posted 11 months ago

“Complete scam. Took us off our flight and told us it was cancelled when it wasn't (it was just rescheduled). After we pleaded to them to not take us off the flight as we wanted to be on it they ignored us and did it anyway. Took months to get a refund and they took about $1000 off when we did finally get it. Lied to us several times, horrific at communication. Horrible experience. Definitely just book directly with the airline.”

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Posted 11 months ago

“I recently had an awful experience with Kiwi.com, and I feel compelled to share my story so others don't fall into the same trap. I booked a flight through Kiwi.com using their "Saver" option. Unfortunately, I made a mistake and selected the wrong month for the same date I intended. Realizing this just 30 minutes after booking, I immediately contacted Kiwi.com to request a cancellation. Typically, airlines allow cancellations within the same day with minimal charges, so I assumed this would be a straightforward process. To make matters worse, I even confirmed with the airline that they would have canceled the booking with very minor fees had I booked directly with them. However, since the booking was made through Kiwi.com, the airline couldn't assist me directly. When I reached out to Kiwi.com, I was shocked by their response. Despite contacting them within 30 minutes of my booking to request the cancellation, Kiwi.com flatly denied my request. They refused to refund my money or even offer any reasonable solution. Their rigid and heartless customer service insisted that the entire amount would be lost. It felt like they were deliberately keeping my money without any intention of helping. This is how Kiwi.com cheats passengers — they take your money and show zero flexibility or willingness to help, even when mistakes are reported immediately. They hide behind their so-called "policies" while pocketing your money and leaving you stranded. Beware of Kiwi.com! Their business practices are completely unfair and dishonest. If you value your time, money, and peace of mind, do not book through Kiwi.com. They are only interested in keeping your money, even when a simple error could be resolved with minimal charges. I will never use Kiwi.com again, and I urge others to stay far away. Don’t let them scam you as they did me!”

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Posted 11 months ago

“I booked a big tracel we saced a lot if years. We wanted to go to our daughter before we are to old. I booked and paid 4900 euro.s a employer told me i can cabcel the booking and set a new date we had a lot of fly bookings but must change 1 date fir a hospital appointement. Yes you can he said. And i did and list all my money all our savings!!!!”

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Posted 11 months ago

“I had a frustrating experience with Kiwi. They don’t offer live chat support, and I found their call center in India unhelpful. I was expecting to be registered online to receive my onboarding pass, but the next day, I received an email stating they couldn’t register me and that I would need to do it offline at the airport. They promised to refund my expenses, so I submitted all the necessary documentation. Instead of a refund, they canceled my booking on my way home. I highly recommend avoiding Kiwi!”

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Posted 1 year ago

“They’re scammers they met you pay twice for your luggage, they tell you to book the luggage with them. But they don’t book it with te travelagency. I had to pay again on the airport 3 times the amount that i’ve paid them when I booked with them. And when you show them de receipt they pretend that they don’t understand it and that they need a receipt that looks like the ones in europe. How can you expect that when you arrange flight to all over the world. To be short and clear they’re scammers!!!”

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Posted 1 year ago

“I bought tickets with premier and flexible, I mean paid extra. After that, I changed my booking due to some change of planning. Seems to me everything was okay as there was no issues upon changing ticket. The same day, my plan was changed and cancelled my ticket, it was a big shock for me that they offer me $10 dollar refund, I call the customer, they are well trained for this kind of issues, realized I am not the only one in this scam. I am paid extra for to change any unknown things happen, but they are not only trustworthy but also fraud. They are doing there business wrong way, they are strong because they operating this fraud business from somewhere in the corner of world. So please book through airlines or registered agent not this kind of online fraudsters”

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Posted 1 year ago

“Unprofessional and super inflexible”

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Posted 1 year ago

“I just had the worst experience with kiwi. Their customer service is HORRIBLE, and they charge extra for everything. Makes changes very difficult. Whatever money I tried to save I ended up spending more than double. One of the worst decisions of my life was booking through kiwi. DO NOT PURCHASE WITH THEM !!”

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Posted 1 year ago

“Terrible. They booked me the wrong flight, then said it was my fault. I asked them immediately because I noticed it immediately, they they said I didn't buy the "flexi" program, so I cannot get all my money back. Absolute scam, horrible people.”

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Posted 1 year ago

“Absolutely terrible, DO NOT BOOK WITH THIS COMPANY EVER UNLESS YOU WANT TO BE STRANDED AND PAYING MORE. Long story short, I booked a flight from london to syhlet ended up being 3 flights, it failed to tell i need a seperate visa for india as it is a self transfer, and didnt let me board the plane, nor did they give me my refund. Ended up buying a new tickets just to get to my destination. Spent £559 with this kiwi.com company and robbed me in broad daylight. Do not ever book with this company”

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Posted 1 year ago

“I booked a ticket for my friend that have to travel in emergency to attend the funeral, Kiwi sent him booking and document e-ticket. When we reached at airport booking reference and e-ticket weren't real. My friend missed his brother's funeral because of that and I was so embarrassed because I arrange his booking. Until last minute they kept us waiting and gave us false hope, otherwise we would have arranged an alternative. Will never use them again.”

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Posted 1 year ago

“KIWI.COM is a dishonest online airfare company, I booked my flights with them, and when I cancelled one of my flights directly through the airlines, the airlines refunded my money to them. As I booked through KIWI, now they are not giving my money back, and keep on asking same questions again and again which I have already answered to them. The airlines company which is SkyExpress (Greece based) has told me that they have refunded my money to them, but KIWI is unwilling to release my money to me. I would never ever book my flights with them.”

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Posted 1 year ago

“Kiwi.com is the worst. I paid extra for a standard ticket so I could change the dates if I had to. I changed it once and they downgraded me to a saver ticket. They will not allow me to change the date again, even for a fee. If you see the attached screenshot nowhere does it indicate they will downgrade you. Customer service is also the worst. Trying to find someone who can speak decent english is just about impossible. If I could give them a negative 5 stars I would. Traveling is supposed to be fun, they make it a nightmare.”

Kiwi.com 1 star review on 14th September 2024

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,412 reviews