Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,378 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware if you ever want you money back for a cancelled / changed flight. I had to have Aegean authorize all refunds myself and start a legal proceeding against Kiwi to force them to fulfill their legal obligation to return the funds. They returned only 2/3 claiming "fees" that they never invoiced, thus breaking German tax code. Buy directly with airline, even if somewhat more expensive.”

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Posted 1 month ago

“My advice is to steer well clear of KIWI. They are a waste of space. In UK Law they create a binding contract when they sell me a product. However if something goes wrong they dont want to know. If you book direct with the Airline you at least have some comeback through your credit card. Not so with KIWI who say they are merely a handling company and will not refund any money even when a flight is cancelled. Dont touch them - you have been warned”

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Posted 1 month ago

“Rubbish service…. Don’t obey EU rules never use them”

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Posted 1 month ago

“I have been waiting for months for a refund that has supposedly been in process since December. There is no update - the booking number was 575 573 878 and my first plane was delayed so long that I missed the connection. The company has been telling me consistently that they are working on my refund but it has been months. If you use these guys, know there is a good chance they are not going to pay you back if they mess up and leave you holding the bag. Never EVER use this company. I am pursuing actions with my bank currently to force them to action.”

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Posted 1 month ago

“Scammed me twice. They don't book your bags even though you pay for them, then they say that the bags are confirmed and that you must have had to pay for overweight luggage. Twice, I'm never going back.”

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Posted 1 month ago

“Very negative experience”

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Posted 2 months ago

“Kiwi Scammed me about $400. Been going through legal process to get my money back. BEWARE, BEWARE,BEWARE!!!”

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Posted 2 months ago

“Ajutor zero pentru clienți!!!”

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Posted 2 months ago

“I’m so relieved I finally got my money back through aixaLtd! My refund was stuck on pending for over a month, but after persistent follow-ups, I’m glad it was resolved successfully.”

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Posted 2 months ago

“1740$ از من کلاهبرداری کردید شرکت کیوی دزد و کلاهبردار اروپا”

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Posted 2 months ago

“Don’t ever by tickets from them!!! We just bought our tickets and they’ve purchased the returning flight for a week later and not willing to deal with it.”

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Posted 3 months ago

“If I could give zero stars I would. I strongly advice against booking flights with this company. I booked flights for NYE only to discover when I got to the airport that the tickets were invalid. Online check in was not possible and the airline help-desk at the airport told me that they could not issue me a boarding pass because the tickets had not been properly issued by kiwi. The helpline chat and numbers kiwi provide on their site offered no help, its all run by bots, they just continued to claim that I could collect my boarding passes at the airport. I ended up stranded at the airport with no help, explanation, or refund from kiwi. In addition to loosing the money I’d spent on the tickets via kiwi I also had to find and pay for new tickets myself. My journey ended up being delayed by over 24hrs with loads of added expenses. It is the worst experience I have ever had with a travel agency. Stay safe and stay far away from them.”

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Posted 3 months ago

“I paid extra for the standard ticket to be able to rebook it when needed. I emailed to ask how to rebook the ticket and received instructions in response. After following the instructions, it turned out that they were incorrect, and the ticket is no longer usable. Kiwi.com does not acknowledge that they provided incorrect instructions and instead places the blame on me. Even with unrefutable email proof...”

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Posted 3 months ago

“Appalling. Kiwi kept the money from a fully refundable airline ticket for almost 3 years. Then they refunded not to the original form of payment! but instead provided a kiwi voucher and told me it was usable for both lodging or air travel. Turns out after several unsuccessful attempts to use it, and much time communication with their USELESS customer service, it could only be used on an airline flight. When I was finally able to find a flight to use it for, I had trouble again redeeming it. I contacted customer service and was told the voucher expired earlier that day. I complained because it should have been valid through that day. Customer service informed me that they were in a different time zone and it expired in their time zone, not where I bought the ticket. I asked kiwi to extend the voucher through the end of the day so I could complete my purchas. Their response? " NO! You should not have waited until the last minute and you wouldn't have these problems.". DON'T BUY TRAVEL FROM KIWI EVER”

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Posted 3 months ago

“I was sure I was reserving a flight on 10 AM the website didn't show me military time or 22 HS so on the end the flight were wrong. Now they ask a lot of money to change it. Use other.”

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Posted 3 months ago

“Detailed Review of Kiwi.com: Absolutely Ridiculous Business Practices and Total Lack of Consumer Protection I am beyond frustrated with Kiwi.com's handling of my situation. This company’s complete disregard for U.S. consumer protection laws and its unwillingness to resolve issues promptly or ethically is infuriating. Here is my experience in detail so others can avoid falling into the same trap: Violation of U.S. Law: 24-Hour Cancellation Rule Under U.S. Department of Transportation regulations, consumers are legally entitled to a full refund if they cancel an airline ticket within 24 hours of purchase, provided the flight is booked more than seven days before departure. Kiwi.com blatantly states in their correspondence that they do not follow this law, even though they sell flights to U.S. consumers. This is a clear violation of federal law and an outright rejection of standard consumer protections. In my case, I canceled my ticket less than five minutes after booking. This was an honest mistake, and I immediately followed all the proper steps to cancel. Despite this, Kiwi.com issued only a partial refund of $65.31 out of a total charge of over $3,000. This is unacceptable and highly unethical. Months of Waiting for a Resolution Kiwi.com's customer service is appalling. Despite multiple follow-ups over several months, I have received no meaningful updates or resolution. Their responses have been nothing but generic, copy-pasted excuses with empty promises to "notify me soon." As of today, I am still waiting for my refund, and the case has not been closed. Their team repeatedly mentions they are "waiting on airlines," despite this being irrelevant under U.S. law. The responsibility for honoring the 24-hour cancellation policy lies with Kiwi.com as the travel agency. Blaming airlines is nothing more than an attempt to deflect responsibility. Poor Business Practices Kiwi.com's refusal to refund my money highlights their disregard for ethical business practices. They: Do not adhere to U.S. consumer protection laws. Place the burden on customers to chase refunds, which they are legally entitled to. Offer only partial refunds for valid cancellations. Force customers to endure a lengthy and grueling refund process without resolution. This level of customer service is beyond unacceptable, and their practices feel more like a scam than a legitimate business. I would give this company zero stars if I could. My Plans Were Ruined Not only did Kiwi.com fail to honor my refund request, but they also caused undue stress and frustration. I was unable to board any of the flights I had mistakenly booked and canceled. Adding insult to injury, I had to spend additional time and money rectifying this situation, all while waiting for Kiwi.com to return the money they owe me. Strongly Recommend Avoiding Kiwi.com If you value your time, money, and sanity, do yourself a favor and avoid Kiwi.com at all costs. There are plenty of other travel booking platforms that: Follow U.S. consumer protection laws. Offer better customer service. Handle cancellations and refunds promptly and fairly. Legal Action Pending I have already begun preparations to sue Kiwi.com for the full refund amount of over $3,000, as well as damages for the undue stress and wasted time caused by their non-compliance. I will ensure this situation gets the attention it deserves and serves as a warning to others. Kiwi.com has been nothing but a nightmare to deal with, and I would not recommend their services to anyone. For a company operating in the travel industry, their failure to comply with basic consumer laws and inability to resolve issues in a timely manner are completely unacceptable. Use another platform. It’s not worth the hassle.”

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Posted 3 months ago

“Paid for extra bags. They never forwarded this payment to Norse. Had to pay twice or lose my flight. Now they simply won’t refund the payment. Absolute scam artists. Do not use. Do not trust.”

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Posted 3 months ago

“I had the worst experience with Kiwi.com, and I wouldn’t wish it on anyone. All I needed was to add two letters to my name on a booking – a simple request that turned into an absolute nightmare. Despite reaching out well before my trip, I was met with broken links, unhelpful responses, and zero accountability. The airline informed me that Kiwi.com was the only one who could make the change, but Kiwi.com failed to provide proper support. Their lack of communication and broken processes left me feeling completely helpless. The stress of this situation caused me to have multiple panic attacks, severely impacting my mental and physical health. Instead of addressing my concerns, Kiwi.com made what should have been a straightforward process into something unnecessarily complicated and traumatic. This company’s lack of care for its customers is appalling. I wouldn’t recommend Kiwi.com to anyone I care about. If you value your time, money, and peace of mind, avoid them at all costs.”

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Posted 3 months ago

“Kiwi.com ruined my trip. Their platform failed to flag that I needed a transit visa, and I was denied boarding twice. Their "Premium Service Protection" is worthless—they offered no real help and told me to rebook at my own expense after their failure. Customer support was unhelpful, recycling the same generic responses with no accountability. I had to spend hundreds to fix their mistakes. Kiwi.com is unreliable, unprofessional, and a disaster for travelers. Avoid at all costs!”

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Posted 3 months ago

“Kiwi.com Stole My Money and Refuses to Refund It! I want to share my horrible experience with @Kiwi.com, so no one else has to go through what I did. In early October 2024, I booked tickets through Kiwi.com for a flight from Tel Aviv to Abu Dhabi, with a connection in Larnaca. A few hours before departure, the first leg of the journey, operated by Cyprus Airways, was canceled due to the situation in Israel. This cancellation made it impossible for me to complete my trip. Since then, it’s been a NIGHTMARE trying to get my money back. Cyprus Airways confirmed on 18 December 2024 that they authorized the refund for my tickets and sent the funds to Kiwi.com. However, despite multiple emails and follow-ups, Kiwi.com still hasn’t refunded me a single cent! Let me be clear: it’s been THREE MONTHS since the flight was canceled, and Kiwi.com has shown zero urgency in resolving this. Instead, I’ve been left chasing them endlessly, only to receive vague responses and no progress. Not only have I lost nearly $1,000 on this booking, but I’ve also wasted countless hours trying to get the refund I’m rightfully owed. This company’s lack of transparency, accountability, and respect for their customers is appalling. If you’re considering using Kiwi.com for your travel plans, think twice. Their service is unreliable, and their refund process is a joke. They’re quick to take your money but refuse to give it back when things go wrong. Avoid Kiwi.com at all costs. Share this to warn others and hold them accountable for their awful practices. #KiwiCom #TravelScam #RefundMyMoney #TravelNightmare #CustomerRights”

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Posted 3 months ago

Kiwi.com is rated 1.1 based on 1,378 reviews