I have to accept the refund amount before knowing the actual amount! So if there are any problems with the flight, like in my case, one flight got cancelled, Kiwi will not do absolutely anything to assist you. Now I'm left with a return ticket, and if I choose a refund, I cannot know how much of the ticket price will be refunded. I will only know when I'll receive the refund and if it's only 10 euros, I just have to take it because once you hit the refund button there's no way back. On the other hand if I would've went directly to the flying company I had the option to see how much of it would have been refunded before accepting it, I would've had the option to change the flight to another destination, to take company credit and so on. So people, if you want to have any kind of control in situations like these, DO NOT USE KIWI.COM