After I thought that the relationship with kiwi.com would get back on track, I purchased another flight with kiwi credit plus the difference on my credit card. After making the payment, I went ahead and booked my hotel. A few hours later I receive an email from kiwi that the price has changed and I have to pay another 250 euros. Now with the hotel paid for, they are forcing me to pay another 250 euros for something that I have already confirmed and paid for. I also checked with the airline and their price has not changed at all. As for customer service, I will say nothing more because they did not help me at all, just like last time. I will not recommend them anymore and after using up the kiwi credit, which is actually all my money from the first interaction with kiwi, I will stop being their customer. I am sorry!