Booked flights through Kiwi on 13th February to fly from Chiang Mai to Krabi on 1st March. 26th February, Kiwi tell me my flight schedules have changed and I have to pay more money for the new flight or cancel my trip and get a refund of the flights. This left me with the current situation: 1. Pay more money for a flight I did not change 2. Cancel the flight and lose 23500 baht (as of this date $774.90) on the accommodation I booked. There is no consideration as to whether someone can even pay this extra charge out of nowhere. Naturally I paid the extra to keep my holiday. When I asked customer service for a refund as I didn't change the date and it's totally out of my control, they said no because they did not change the flight. But I'm not allowed to speak to the airline because Kiwi managed the booking. When I asked the customer service employee on the phone if Kiwi made money off the extra transaction I had to pay or lose my trip, he confirmed yes they take a cut. Don't use Kiwi. They are happy to accept payment to manage bookings, but they're not actually going to take responsibility if anything goes wrong and you also cannot approach the airline once you make the booking through their platform. Their customer service told me they cannot do anything. And they just hide behind their T&Cs. I feel so let down and cheated.