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Peter
I sent a request for refund of baggage payment because the payment to Kiwi was not accepted at the airport. Now almost 6 months have passed since the first request. I also tried several times to request the refund from Kiwi but it didn't work. It seems that they just want to get money by delaying the refund process indefinitely. If you go to their Facebook, you can see how many people are complaining about it. Please do not use Kiwi. Even 1 star rating is not proper. It should be rated as minus if possible.
4 years ago
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Kiwi.com has a 1.1 average rating from 1,426 reviews