My experience with Kiwi.com was a complete disaster, and I would not recommend anyone use their services. I booked a flight with a connecting flight through their platform, and due to a delay in the first leg, I missed my connection to the final destination. As soon as I realized the problem, I contacted their customer service. After hours of frustrating attempts to select alternative flights (all of which were sold out), I finally received a call informing me that they couldn’t offer any viable options and would only refund the original tickets. To make matters worse, when I received the refund, I noticed that it didn’t even include the baggage fees I had paid. During the call, I was assured that Kiwi.com would cover the costs of the hotel and necessary transport due to the missed connection, so I made the reservations, trusting their promise. However, when I submitted my claim for these additional expenses, Kiwi.com refused to reimburse them, leaving me with a significant financial loss. On top of that, the new ticket I had to buy cost almost double what they refunded me, and they also refused to cover this difference. Even though I followed all their instructions and had a right to compensation under European law, the service was completely ineffective and frustrating. This experience was not only costly but also extremely stressful. I would strongly advise against using Kiwi.com for booking flights.