After purchasing tickets for husband & myself I was diagnosed with breast cancer & we were unable to use the flights. I contacted this company many times by phone & spoke to their unhelpful customer services, who told me I would definitely be entitled to a refund & to use manage my booking to send a copy of my diagnosis. I did everything they asked & finally got £7.28 out of £273 paid. I contacted Ryanair who the flights were with & they couldn’t help as the booking was done by these cowboys! I did however discover when I used my Ryanair booking reference on manage my booking on the Ryanair site that a refund had been requested, but it was not by me! I have emailed kiwi.com directly but not even had an email to acknowledge my email. What a disgraceful way to treat a customer with cancer, you can’t believe they can get away with it? Never use this company they are disgraceful! Be warned don’t deal with these cowboys!