No prompt was given when asking for details that this should be exactly as on the passport that will be used for traveling. This now did not align as I had no idea they were using this info to make the flight booking with the airlines. I had to pay £260 for a name change at the airport and it was not even offered to reimburse this. It was handled extremely poor on the phone, I called several times and no one seemed to have made a note as I had to explain the whole story again over and over, without anyone helping me. My refund request was then also misunderstood and denied. Google redirected me to this website as my journey was with different airlines, I highly recommend booking yourself separately with different airlines as opposed to using Kiwi. Refnr 94 059 229.
5 years ago
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