Terrible customer service and do not abide by their own policies. Would give 0 stars if possible. We got non-refundable tickets, but the policy says we can get a refund if the flight is cancelled. The flight WAS cancelled and instead we just got put on another one without our consent, 12 hours later!!! We called, telling them the flight we booked was cancelled and thus we wanted a refund, but they insisted on not giving us one, just told us to plan accordingly.
5 years ago
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