My flight was canceled by Delta due to covid-19. Kiwi never contacted me about the canceled flight and kept sending me emails to go check in (for a flight that was canceled!) The cancellation refund options offered by Kiwi are horrendous! I have talked to kiwi representatives who are not helpful and no one can tell me how my refund process is going. I called Delta on my own. Confirmed that tell have already given kiwi a FULL refund. Kiwi is doing nothing to give me my money back. I have joined a Facebook group with 2000 members who were scammed by Kiwi. I wrote to the US Department of Transportation. I have contacted Skyscanner with a complaint with Kiwi.