Avoid at all means I agree to all the 1-star reviews, same happened to me. One of the legs was cancelled for a $4000 trip and I was offered $105 instant refund. I have also cancelled tickets directly with airlines as they offer full refunds at this time, but money goes back to Kiwi. I had a kiwi guarantee, but they claim it can take 3 months to give me the funds back to me. That's not true at all. When something looks too good to be true, it often is. I have been reading many of the 5 star reviews. By the initial review most of them appear to be fake. If you google Kiwi refund, they have a lot of negative review in media also. Update refund was requested 25/5. As of today 1/8 no updates from Kiwi even the airlines have confirm refunds. AVOID IF POSSIBLE!