If I could give ZERO stars, I would. I cancelled a flight that I had made through Kiwi.com seven months ago due to COVID concerns. The flight was on Norwegian Airlines. I had contacted Norwegian directly to buy extra legroom seats. So when I cancelled with Kiwi, I called Norwegian to get my money back for those seats. Norwegian refunded my money within a month. Kiwi is still telling me the carrier hasn't responded, which I'm absolutely sure is smoke. I would NEVER use Kiwi.com again!
4 years ago
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