I booked a flight with kiwi from Tijuana to Cabo and confirmed the flight with Kiwi the day before. I got to the San Diego boarder crossing, walked over to get into Mexico for a usually easy breezy flight. I instead got to the counter to get my boarding pass and hop on that flight only to find out I don’t have one. Kiwi couldn’t understand what happened and needed to “research” it took over an hour for a call back and by that time I couldn’t make my flight. I not only had to miss my flight that day but was also out $560 dollars for the resort which I booked that evening. Worst experience ever. Will NEVER use Kiwi again. They only put me on the next flight out and turned a 3 night weekend getaway to a two night. They wouldn’t even change my Sunday flight to extend the trip. Ouch!
4 years ago
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