Booked a hire car with Klook over a month in advance to reveal from Penang to Kuala Lumpur. Morning of the car pickup I called the local hire company they had arranged it with and was told they had no such booking. A lot of backwards and forwards with Klook and hire company and it turned out Klook had never made contact with them. I had to be in Kuala Lumpur for a flight the next day plus needed the hire car to move out the rest of my stuff from my flat. Couldn't get a replacement hire in such short notice so had to do multiple trips to storage in small car and hire a driver at RM800 to get to KL next day. Klook to 2 weeks to even find a resolution which was to refund me the RM800 for the driver hire however almost 4 months later I am still chasing that refund. Every time I chase them via chat they say they will look into it andd get back to me with 48hours but never do. DO NOT USE KLOOK