I paid for a trip in December, on the 3rd of January klook cancelled. Since the 3rd of January klook have made every excuse possible to not payback the refund. 2 lots of bank details have been given to klook to pay the refund back but according to klook both lots of bank details are wrong when infact these details have come from branch managers where both accounts are held. I just keep getting told if the payment has not been credited to the bank account in 30 days contact them again just to be told the same rubbish from them again and again. Looks like I'm going to give in and let them keep the money, after all I think that is what they are hoping for.