In brief, they charge you, give you an illusion then drain your energy with their customer support, and finally they don’t give u what u booked and refuse to refund. I booked an excursion package with them that included hotel pick up and drop off. Received no notifications of the timings of my pick up or when to be ready. I contacted their useless customer support many times and they keep telling me that I will receive it. Upon the time of the actual attraction starting time I contacted to inform them that no driver showed and no notification received yet. So I needed to cancel and refund as they didn’t deliver their promise. Instead of taking the responsibility they told me to offer proofs that I wasn’t notified ( which I offered ) , an hour later the hotel reception calls to inform me there is a driver waiting for me ( two hours after that attraction started, I refused to go as I already requested a cancellation and a refund, and such was updated to their customer support which was extremely unprofessional. Then , two days after I receive their feedback of rejecting to refund and compensate me stating I was notified of the time and refused to go, which is just a complete lie. Never trust that company as your money will be gone literally.