I made a reservation under the reference number JRU732953 via Klook. Despite entering the guest's name, the booking confirmation page indicates that the guest name is listed as Zero. I have reached out to Klook numerous times but have not received any response. The hotel booking is handled by Expedia, and there appears to be a communication breakdown between the two entities. This situation raises concerns about potential fraudulent activities, as modifications and cancellations are not allowed. My visa application was denied, and I have contacted Klook 27 times, in addition to sending emails and utilizing chat support, yet I have not received any replies. Based on these experiences, I cannot recommend their services.