They use the Shop app to process payment information and it sucks. When trying to add my credit card information it auto-filled with an old address from my mother-in-law which I do not understand because I have never ordered anything to that address, she has never used my computer and it is in no way connected with my card. I change the billing/shipping address to my actual address and save. It looks good so I confirm the order just to find the confirmation email lists the incorrect address. I guess my changes didn't save? The only way I could find to contact Knix was through email which I did right away but by the time someone saw my email the order was shipped so it couldn't be changed or cancelled. They just told me to contact the shipper who won't do anything because I don't have a commercial account with them. So now I'm out 100 bucks for products I will never see. And to top it all off, the one piece of information that was correct was my email address so I now get spam emails from the Shop app which caused all this mess in the first place.