Avoid this company at all costs for the refusal to address significant sizing issues, lack of returned phone calls, inability to respond to emails, and having an ineffective live chat - all equating to zero customer service. Promised was a response within 16 days. ( !!! ) My shipment was five days late beyond the promised date. Zero explanation or apology. The sizing chart(s) is magnanimously misleading, meaning a HORRIBLE fit. Trust me, you don't want to see a picture of how bad the fit was. No matter that the underwear was on sale, still very expensive. A return option was not offered, contradicting what is posted on their website - NO one is 'there to help you'. * I'm elated to have an extremely understanding credit card company.