Terrible experience overall. I tried to order Mother's Day flowers for my mom. The whole process took over 2 hours, and I ended up canceling the order. I couldn't place the order online because of an error message saying I needed to chat or call the company directly to submit my order because the recipient was outside of Metro Manila. However, their site states that they could still deliver to Bacoor, Cavite for a delivery surcharge of 300 pesos. I was happy to pay the extra charge. I opened the chat, and after 20 minutes of no responses, I tried to reach them on WhatsApp. The agent monitoring WhatsApp tried to send me to their Viber account via a non-working link. When I notified them that the link didn't work, they sent a new one, but no one responded to me there. When I told them no one was responding to my chat, suddenly agent Jackie responded after half an hour. No acknowledgment or apology for the communication delay. I told Jackie about the issue. No apology for that, either. Jackie took a long time to respond to every message. They said to fill out the form with my order details. I asked whether they meant I should send the details via chat or fill out the form that didn't allow me to proceed. They said "Yes" (to my two different questions). When I asked them to clarify, they said to fill out the online form. I did — again — and I relayed the same error message that would not allow me to proceed with my order. They then said to type the order details via chat instead. I sent those over after just a few minutes. They responded a few minutes later saying they needed just a minute to manually enter my info and send a link for online payment. I waited for another 30 minutes before they responded, only to tell me that the delivery surcharge was now 700 pesos, contrary to the 300 pesos posted on their website. There was no explanation about the discrepancy, so false advertising. Again, this whole process took over 2 hours. I didn't want to give up because I wanted to send my mom beautiful flowers, but here we are. No flowers, just really appalling service from Knots.ph, especially agent Jackie. Do yourself a favor and buy from a different company. Knots.ph was NOT worth the hassle.