The product arrived in a timely fashion. The ordering process was relatively simple although the search function was a little difficult to navigate for preset designs. I understand that the shipping costs have nothing to do with you but $120 to ship half a pound of material is ridiculous... The fact that there is no other option is absurd as it would have been undoubtedly cheaper through regular mail. Even to Canada. A team member did provide me with a $10 off code so that was greatly appreciated. As for the products themselves: The bowtie is splendid. The silky, smooth and bright finish is fantastic. The length as per the sizing chart was perfect. Big fan! The suspenders, however, were disappointing in almost every way. The material is gritty and coarse and the finish is flat. I would have hoped that they would have had the same shimmer and feel as the bowtie material. The adjustable clips are frail and skimpy. Not only do they look cheap, they also do not provide much support when tightened. The fact that the suspenders are fished through the front clamp loops loosely and not fixed adds even less firmness to their adjustment and allow them to move out of place much more easily. The sizing chart really let me down on these as well. I am 5'11" and I have a bit of a gut so I went with the 5'7"-6'4" sizing as opposed to the 5'2"-5'9" range. The suspenders I received do not adjust to length unless the clips are on my shoulders... Otherwise there is about 5" of slack. I ordered these for my wedding on July 15th and now I will have to cut and alter these in hopes of making them work. I was very excited to try these and sport them for my big day. Even if I wanted to order another size smaller, it is probably to late to receive them in time. Not to mention another $120 in delivery fees is not a bullet I wish to bite. With the exchange rate from US to Can and the shipping, I paid nearly $300 for a great product and a poor one. I do wish I could have shared a more positive experience with you and your team. Respectfully, Joshua Rumbolt