I ordered an item that I never received. After waiting 94 minutes to talk to a person, I was told the item will be shipped out today (yet it does not show that on their tracking link) and received by Monday. I find this all very convenient that I had to call first. I have waited 3 weeks for this item. They blamed it on the post office, but yet I have received every single package without delay from other vendors. Don't waste your time ordering from Kohls.com.