Kohl's Reviews

Name: Kohl's
Rating: 1.76

1.8 Rating 410 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I went to Morristown tn kohls August 29,2025 popped in to return an item on my kohls card. Had to punch in my ssn. Why why why? I’m seriously thinking of tearing my card up. The store has gone downhill for a while. I do more shopping at tjmax and belk.”

Helpful Report

Posted 2 days ago

“A great place to shop for a wide variety of clothes and home goods. The deals and sales are unbeatable. You can find quality items for a fraction of the original price. My only concern is the cluttered sale sections whenever those pop up.”

Helpful Report

Posted 1 week ago

“Because of a family urgency, I had realized I had not used my kohl's cash. I called to have it reinstated, with only a couple days over expiration date. I was told that corporate said under NO circumstances will they do that anymore. I had been a customer for over 28 years, and that had been their policy. I did not receive anything in the mail, the change was not listed on the Kohl's cash, and the woman who issued it did not mention this change. I canceled my credit card and will shop elsewhere. I was previously told that this is the third CEO in 2 years. Your store policies worked, customers were satisfied. Unfortunately, not anymore!”

Helpful Report

Posted 2 weeks ago

“Its appeal is on their sales and discounts. When you connect with the right staff member, the store experience can be very positive. The individual managers can be very knowledgeable and helpful. Consistency in store is a major issue for me. Customer service can take quite a while to resolve your problems. The quality of products on sale can be inconsistent despite the savings. Long lines have also been a frustrating experience.”

Helpful Report

Posted 3 weeks ago

“They have the low quality shoes in their stores and never the better quality then have shipping on top of it”

Helpful Report

Posted 1 month ago

“You sent me a 40 percent off coupon. I made an online purchase and I received a confirmation number. I received an email notice a couple of days after telling me that my order could not be filled because ran out of the product. I should have been given the 40 percent returned to me to make another purchase. When I made the purchase it stated the item was available for pickup in the store and that I would receive $5.00 after the pickup. Kohls did not do any of this. I called customer service and told I would get the 40 percent back but I did not. Very disappointed with the service I was given.”

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Posted 1 month ago

“My complaint is specifically about your "kohls mom" commercials. When are you going to change her clothes? A true shopper would have dozens and dozens of outfits. Change her clothes now.”

Helpful Report

Posted 1 month ago

“My order was canceled due to incorrect inventory, but the gift card I used as partial payment was not refunded. Since it was in my wallet, the gift card information disappeared once I placed the order. When I called customer service, they asked me for the gift card information and I told them it was gone. After 20 minutes, I was told it would take 24 hours to reinstate the balance. Shouldn't customer service know this without me having to spend 20 minutes on the phone. Kohl's used to be my favorite store. Now I absolutely hate it. Difficult returns even with a receipt and within return window, policy changes without informing customers, just bad store policies and untrained associates.”

Helpful Report

Posted 2 months ago

“I did an online order. I was out of town and couldn’t pick up by the date they said I had to pick up. It was like “that’s too bad but we can’t do anything for you. Such poor customer service.”

Helpful Report

Posted 2 months ago

“Working here: I am extremely disappointed with the workplace culture at this location. Many of the supervisors demonstrate unprofessional and, at times, prejudiced behavior. With the exception of one consistent and one occasional supervisor, most refuse to acknowledge or speak to certain employees, even when directly addressed. It creates a hostile and unwelcoming environment. There is an unhealthy pressure to push Kohl’s credit cards and reward memberships, to the point where employees are harassed or treated as if they have no value unless they help meet those quotas. This is not only unethical but demoralizing. Additionally, some supervisors speak to both employees and customers in a rude and condescending manner, further contributing to a toxic atmosphere. These practices reflect poorly on the company and do not support a respectful or inclusive workplace.”

Helpful Report

Posted 2 months ago

“I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES. Fellow consumers, BEWARE of BAIT and SWITCH . STAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM.”

Helpful Report

Posted 2 months ago

“I went to the Johnsburg, Ill Kohls store .. I had a pick up order from another store .. I met Sara main store manager and right off the bat .., She is incredibly knowledgeable and helpful.. and went out of her way to help me w a small hiccup.. she inquired w another store manager Jim from another Kohls store… THEY WERE ABSOLUTELY AMAZING!!! Above and truly Beyond!!! I will be a Kohls customer for Life.. this Johnsburg Kohls is OUTSTANDING ⭐️⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

“Bought 2 Nike golf polos on sale.There were about ten variations in color for this particular item only two that were on sale for half price(both of which had white as their base color)Wore each shirt one time and then washed.To my horror after washing both shirts had a yellowish stain on the collars and shoulders in identical spots.None of the other polos I washed with them had any issues.Was told by customer service that there was nothing that could be done.Obviously there was some issues with the material.Bottom line is don’t waste your hard earned money on their brand name sale items because they’re probably seconds.”

Helpful Report

Posted 3 months ago

“Return policy is a joke even with a receipt. Will never be a customer at Kohl's again”

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Posted 3 months ago

“I had to give 1 star..NO STAR. Anyone else having issues with their Kohls card account now that they switched to CapitalOne to handle payments and accounts? I can't pay or access my account since this switch.. ZERO STARS..card cut..no more shopping at Kohls..done.”

Helpful Report

Posted 3 months ago

“In store service to return and reorder a product was challenging to say the least. The associate could not figure it out because i had used a coupon on the first one. I Just needed an exchange on the same item judt for a different size , she said she could not reorder the item for me but that i would have to do it and then return the original item. When i called customer service the associate was trying to help me but in the middle of the call it switched me to a survey. The phone tree options do not work well , had to go through that again ...not user friendly. Had to call a second time finally got an associate( Tristan from the Philippines) to help me out. Call went great. However, should not have to call service to help me when the in store associate should have be able to assist In the first place. Frustrating... The experience should have been easy for the customer.”

Helpful Report

Posted 4 months ago

“It’s bad enough that I’ve had to wait over half an hour for every phone call, but Every time I call customer service, every single individual I’ve spoken to has terrible, and I do mean terrible customer service! I can’t tell you how many times I’ve been hung up on and nothing ever gets resolved. I’ve had to call numerous times for the same issue. I’m no longer going to shop at Kohl’s until they fix the phone customer service situation. And I was an avid customer for numerous years! I’m so disappointed in this company. I can see why so many people have stopped shopping there.”

Helpful Report

Posted 4 months ago

“To hard to navigate to get into store and downstairs Not enough help in household item I register area open”

Helpful Report

Posted 4 months ago

“I went looking for infant boys clothing and was very disappointed. There were so many girl’s outfits but very few choices for boys. I went elsewhere to do my shopping.”

Helpful Report

Posted 4 months ago

“New store just opened in our town, and my husband and I went in on Saturday 3/29/25. As a brand-new customer, we were unfamiliar with how Kohl's cash works. The total bill was just cents away from another $10 Kohls cash. I quickly grabbed an item close by and asked the cashier to add. Unfortunately, he already hit total, and they had to get a manager. After about 15 minutes of messing around, the additional $10 coupon was printed. So, one visit produced two coupons. These expire quickly, so I went in yesterday to shop and redeem them. After the cashier hit total, I was informed that only one coupon is allowed per purchase. I asked for one item to be removed from my order so I could redeem the other coupon. The manager came over again to help, and my $30 Kohl's cash coupon only rang up as $24. When I pointed this out, she got out her calculator and started figuring the friends and family discount into it. She told me that the total is absolutely correct. For a $6 difference, I was not going to waste any more of my time and I just left. Shame. I will not be going back over this $6 and they just opened. There are too many other options available, and I am not shopping at a place where the math doesn't math, and they rely on customer stupidity to make money. Joann Fabric did the same thing with their pricing and coupons and look where they are now...”

Helpful Report

Posted 4 months ago

Kohl's is rated 1.8 based on 410 reviews