Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

Kohl's 1 star review on 6th December 2025

Anonymous

Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you need to return an item by mail Kohl's return policy is the worse- most stores especially of the quality of what you think of as the quality of Kohl's has a return policy. If you can get to one of their stores you are fine but if you need to return by mail you need to pay shipping fees - very poor customer relations.”

Helpful Report

Posted 6 days ago

“I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, "you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items." I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!”

Helpful Report

Posted 1 week ago

“I recently moved to the Carolina's and I have been shopping at the Kohls store in North Myrtle Beach, Store Number 1578.. Every time I go there I am greeted by an associate and when I check out or have a return these associates go the extra mile every time..... I would love to mention them by name and to let every one know that these people are amazing and it floors me that they are all gathered in one store.... So bravo you to all for such kindness and service... Their names are... Sam, Alysen, Cynthia, Maryann, Carol D, Priscilla, April, Sanibel, Genevieve, Valarie, Kathy, Jennifer, If I missed anyone I'm truly sorry ...”

Helpful Report

Posted 1 month ago

“First the store was absolutely unkept and dirty! The pickup ordering the front overpower that area that makes it uncomfortable to shop. I use to enjoy shopping there but now it’s nerve racking. Other kohls I’ve been to are not dirty and sloppy! The kohls ( in Englishtown/ Marlboro NJ)needs a manager who cares! The line to check out was so long and the self checkouts were not working so it was blocked off’”

Helpful Report

Posted 1 month ago

“I wanted to place an in store purchase online. A lady named Maureen was very helpful & patient. She guided me through placing my order and was able to help me place my order. All the employees I interacted with with was very helpful. I would highly recommend this store. Great Service!!!”

Helpful Report

Posted 1 month ago

“Kohls really made my mom smile and so happy that she shopped there for a Airfryer. The cashier Yesenia was the best she made sure we were using all and any kohls rewards that were available for my mom.So a thumbs up to Yesenia and keep up your excellent customer service skills with a smile you are the best have a great week.”

Helpful Report

Posted 2 months ago

“I’m very frustrated that you moved all Amazon snd Kohls returns to the checkout counters. Many customers in line with me are always complaining as well. Please please move the returns back to its original location. This is unacceptable and for goodness sake soon as the holidays are coming!!!”

Helpful Report

Posted 2 months ago

“Beware... I placed an online order and had free shipping. They charged me for the total order right away. First they shipped part of the order, charged me for those items again, and a $2 shipping.com charge. Then they shipped the rest of the order and charged me again for that shipment plus another $2 shipping.com charge. So at that point I was charged twice for my order plus $4 to shipping.com. Then I get an alert from my credit card company for a $16 charge from shipping.com. I called my credit card to dispute most of the charges and they immediately canceled my card fearing fraud. I'm still waiting on the second shipment. In the meantime I found a phone number and called the shipping.com at my credit cards request. This is where I really lost it... shipping.com is actually a travel company associated with Kohls. When you order online you're charged $2 for a membership deposit and if you don't cancel within 7 days you're charged the full membership price! I never agreed to join nor wanted to. They're supposed to have canceled the membership, but that credit card is canceled anyway. The downer... so far what I ordered will need to be returned. When I do the return it will be the last time I plan to do any kind of business with Kohls.”

Helpful Report

Posted 3 months ago

“I went to Kohl’s in Roanoke, VA on MONDAY 9/1 to return an item and the refunded amount was less than what I paid for the item. The cashier called the manager, Jeremy, to explain the discrepancy. Jeremy was rude and condescending when explaining the matter as if I didn’t understand his explanation. If Kohl’s promotes someone to be a manager, the least they should do is to teach them how to properly speak to a customer and avoid being rude. That should be the basic requirement for any employee, especially a manager. This experience makes me not want to shop at Kohl’s again.”

Helpful Report

Posted 3 months ago

“I went into Kohls today because I received an email stating prices that nowhere in the store existed. The items advertised at $8.99 and "$10 and under" in the email ranged from $29.99 to 49.99. I left, vowing it will be last disappointing visit. I am not surprised that the parking lot was virtually empty. What a shame Kohls has gone so far downhill. I cut up my card.”

Helpful Report

Posted 3 months ago

“I went to Morristown tn kohls August 29,2025 popped in to return an item on my kohls card. Had to punch in my ssn. Why why why? I’m seriously thinking of tearing my card up. The store has gone downhill for a while. I do more shopping at tjmax and belk.”

Helpful Report

Posted 3 months ago

“A great place to shop for a wide variety of clothes and home goods. The deals and sales are unbeatable. You can find quality items for a fraction of the original price. My only concern is the cluttered sale sections whenever those pop up.”

Helpful Report

Posted 3 months ago

“Because of a family urgency, I had realized I had not used my kohl's cash. I called to have it reinstated, with only a couple days over expiration date. I was told that corporate said under NO circumstances will they do that anymore. I had been a customer for over 28 years, and that had been their policy. I did not receive anything in the mail, the change was not listed on the Kohl's cash, and the woman who issued it did not mention this change. I canceled my credit card and will shop elsewhere. I was previously told that this is the third CEO in 2 years. Your store policies worked, customers were satisfied. Unfortunately, not anymore!”

Helpful Report

Posted 4 months ago

“Its appeal is on their sales and discounts. When you connect with the right staff member, the store experience can be very positive. The individual managers can be very knowledgeable and helpful. Consistency in store is a major issue for me. Customer service can take quite a while to resolve your problems. The quality of products on sale can be inconsistent despite the savings. Long lines have also been a frustrating experience.”

Helpful Report

Posted 4 months ago

“They have the low quality shoes in their stores and never the better quality then have shipping on top of it”

Helpful Report

Posted 4 months ago

“You sent me a 40 percent off coupon. I made an online purchase and I received a confirmation number. I received an email notice a couple of days after telling me that my order could not be filled because ran out of the product. I should have been given the 40 percent returned to me to make another purchase. When I made the purchase it stated the item was available for pickup in the store and that I would receive $5.00 after the pickup. Kohls did not do any of this. I called customer service and told I would get the 40 percent back but I did not. Very disappointed with the service I was given.”

Helpful Report

Posted 4 months ago

“My complaint is specifically about your "kohls mom" commercials. When are you going to change her clothes? A true shopper would have dozens and dozens of outfits. Change her clothes now.”

Helpful Report

Posted 4 months ago

“My order was canceled due to incorrect inventory, but the gift card I used as partial payment was not refunded. Since it was in my wallet, the gift card information disappeared once I placed the order. When I called customer service, they asked me for the gift card information and I told them it was gone. After 20 minutes, I was told it would take 24 hours to reinstate the balance. Shouldn't customer service know this without me having to spend 20 minutes on the phone. Kohl's used to be my favorite store. Now I absolutely hate it. Difficult returns even with a receipt and within return window, policy changes without informing customers, just bad store policies and untrained associates.”

Helpful Report

Posted 5 months ago

“I did an online order. I was out of town and couldn’t pick up by the date they said I had to pick up. It was like “that’s too bad but we can’t do anything for you. Such poor customer service.”

Helpful Report

Posted 5 months ago

“Working here: I am extremely disappointed with the workplace culture at this location. Many of the supervisors demonstrate unprofessional and, at times, prejudiced behavior. With the exception of one consistent and one occasional supervisor, most refuse to acknowledge or speak to certain employees, even when directly addressed. It creates a hostile and unwelcoming environment. There is an unhealthy pressure to push Kohl’s credit cards and reward memberships, to the point where employees are harassed or treated as if they have no value unless they help meet those quotas. This is not only unethical but demoralizing. Additionally, some supervisors speak to both employees and customers in a rude and condescending manner, further contributing to a toxic atmosphere. These practices reflect poorly on the company and do not support a respectful or inclusive workplace.”

Helpful Report

Posted 5 months ago

Kohl's is rated 1.8 based on 420 reviews