Kohl's Reviews

Name: Kohl's
Rating: 1.77

1.8 Rating 399 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I went to the Johnsburg, Ill Kohls store .. I had a pick up order from another store .. I met Sara main store manager and right off the bat .., She is incredibly knowledgeable and helpful.. and went out of her way to help me w a small hiccup.. she inquired w another store manager Jim from another Kohls store… THEY WERE ABSOLUTELY AMAZING!!! Above and truly Beyond!!! I will be a Kohls customer for Life.. this Johnsburg Kohls is OUTSTANDING ⭐️⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 days ago

“Bought 2 Nike golf polos on sale.There were about ten variations in color for this particular item only two that were on sale for half price(both of which had white as their base color)Wore each shirt one time and then washed.To my horror after washing both shirts had a yellowish stain on the collars and shoulders in identical spots.None of the other polos I washed with them had any issues.Was told by customer service that there was nothing that could be done.Obviously there was some issues with the material.Bottom line is don’t waste your hard earned money on their brand name sale items because they’re probably seconds.”

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Posted 1 week ago

“Return policy is a joke even with a receipt. Will never be a customer at Kohl's again”

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Posted 1 week ago

“I had to give 1 star..NO STAR. Anyone else having issues with their Kohls card account now that they switched to CapitalOne to handle payments and accounts? I can't pay or access my account since this switch.. ZERO STARS..card cut..no more shopping at Kohls..done.”

Helpful Report

Posted 2 weeks ago

“In store service to return and reorder a product was challenging to say the least. The associate could not figure it out because i had used a coupon on the first one. I Just needed an exchange on the same item judt for a different size , she said she could not reorder the item for me but that i would have to do it and then return the original item. When i called customer service the associate was trying to help me but in the middle of the call it switched me to a survey. The phone tree options do not work well , had to go through that again ...not user friendly. Had to call a second time finally got an associate( Tristan from the Philippines) to help me out. Call went great. However, should not have to call service to help me when the in store associate should have be able to assist In the first place. Frustrating... The experience should have been easy for the customer.”

Helpful Report

Posted 1 month ago

“It’s bad enough that I’ve had to wait over half an hour for every phone call, but Every time I call customer service, every single individual I’ve spoken to has terrible, and I do mean terrible customer service! I can’t tell you how many times I’ve been hung up on and nothing ever gets resolved. I’ve had to call numerous times for the same issue. I’m no longer going to shop at Kohl’s until they fix the phone customer service situation. And I was an avid customer for numerous years! I’m so disappointed in this company. I can see why so many people have stopped shopping there.”

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Posted 1 month ago

“To hard to navigate to get into store and downstairs Not enough help in household item I register area open”

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Posted 1 month ago

“I went looking for infant boys clothing and was very disappointed. There were so many girl’s outfits but very few choices for boys. I went elsewhere to do my shopping.”

Helpful Report

Posted 1 month ago

“New store just opened in our town, and my husband and I went in on Saturday 3/29/25. As a brand-new customer, we were unfamiliar with how Kohl's cash works. The total bill was just cents away from another $10 Kohls cash. I quickly grabbed an item close by and asked the cashier to add. Unfortunately, he already hit total, and they had to get a manager. After about 15 minutes of messing around, the additional $10 coupon was printed. So, one visit produced two coupons. These expire quickly, so I went in yesterday to shop and redeem them. After the cashier hit total, I was informed that only one coupon is allowed per purchase. I asked for one item to be removed from my order so I could redeem the other coupon. The manager came over again to help, and my $30 Kohl's cash coupon only rang up as $24. When I pointed this out, she got out her calculator and started figuring the friends and family discount into it. She told me that the total is absolutely correct. For a $6 difference, I was not going to waste any more of my time and I just left. Shame. I will not be going back over this $6 and they just opened. There are too many other options available, and I am not shopping at a place where the math doesn't math, and they rely on customer stupidity to make money. Joann Fabric did the same thing with their pricing and coupons and look where they are now...”

Helpful Report

Posted 1 month ago

“I don't think I should have to use a credit card to get a sale price and I think you are over priced unless it's on sale.”

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Posted 1 month ago

“Since COVID the Kohl"s store has deteriorated immensely! Store looks a mess! Also, switching over to a Capital One charge account is deplorable! When calling customer service with account inquiries, the representatives are nonprimary English speaking and hard to understand. Had to call Capital One twice to get my account straightened out and then I closed the account. Sorry Kohl's you just lost our business.”

Helpful Report

Posted 2 months ago

“Kohll's sold us a SRE-3050/G Stair lift chair. With in a few days it was installed and operational. Corey did a gtreat job of assembly and installation accomplished in just under 2 hours We are very pleased with the chair operaation.and recomend Kohii's if you are thinking of ggetting a lift chair. Hyde's, Omaha,NE”

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Posted 3 months ago

“I ordered something in January with the promise that it would be no later than February 3. It is still not here. It was re-ordered. I had to deal with people who didn’t speak English and I still don’t have the item and I can’t get the amount off my credit card Poor service. Done!”

Helpful Report

Posted 3 months ago

“Took over an hour to get some satisfaction. My order came missing a part. I contacted Kohls and received a confirmation of it being replaced free of charge and the original I can do as I please with… within minutes that replacement was cancelled. I then contacted them again and was given another number… that was an incorrect dept. They then transferred me to their fraud dept. That rep offered to give me my kohls cash back plus refund of my remaining purchase price back to my Kohl’s card. Then I asked for an email receipt and was put on hold … then I was told they can no longer do that and I can write a review and contact my CC company for a refund? I asked to speak to a manager… he offered to replace my Kohl’s cash plus $5 more but was to take up my purchase price with my CC company?! I agreed to my Kohl’s cash plus $10 more to cover my cost. He agreed… I too have been with Kohl’s for years… not anymore…”

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Posted 3 months ago

“part of my order never showed up after two months yet they billed me for the entire order. When I called them for the rest of my order, they gave me a partial refund and some fake Kohls cash. that is not acceptable. Their customer service is horrible and I will not recommend and will shop elsewhere.”

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Posted 4 months ago

“I returned 2 items 1 almost a month ago the other 1 week after that. I’m still waiting for both to be refunded. Called the customer service line and had a very hard time understanding what either person was saying to me. Now I’m being told another 7 to 14 days. This is unacceptable. I also had a kohls card which I paid off and canceled the account due to it going to Capital One. I will not shop here anymore.”

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Posted 4 months ago

“I ordered some socks on December 4th 21 pair which where 26.95 plus shipping well after Kohl’s Cash of 20.00 I still owed 17.01 got socks on December 18th only 7 pair. Called and they said I could take them back to the store and get a refund but the store didn’t have any in stock, they could refund me my money so I could reorder well here we are January 22nd still no refund. So I would not buy off Kohl’s. I will never buy anything again!!”

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Posted 4 months ago

“Their Kohl's Cash is a scam, in my opinion. I was billed for items that I later returned and they deducted $10.21 from the refund because they were deducting "a future coupon" that was issued to me for future use. I disputed it and the amount was credited- 2 weeks later it was charged back. Talking to them on the phone is painful. The reps are somewhere in Asia and are difficult to understand. I am filing a complaint with the BBB and closing my account.”

Helpful Report

Posted 4 months ago

“I will never step foot in a Kohl’s Department Store again because of their relationship with Capital One (CO). They are the credit card of Kohl’s. For years, EVERY TIME I pay my credit card bill with a check through the Postal Service, I later receive a bill for interest charges even though I mailed the check 7-10+ days before the due date. Every time I receive the interest charges, I call Capital One’s customer service and tell them to take it off. They do without argument. I wonder how many customers they do this to? I also wonder how many customers don’t want to deal with it or don’t check their bill and simply pay the interest charges? It’s a scam! Now, I see CO is being sued for very questionable business practices that cost customers an estimated $2-billion. Hmmmmm. By the way, when I called them to tell them to remove the latest interest charges I was on hold for an hour and a half!”

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Posted 4 months ago

“I bought a pair of earrings for myself for my birthday last year and 6 months later 1 of them didn’t look right. I realized the stone in it had some missing. It really upset me because I wore them everyday.”

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Posted 4 months ago

Kohl's is rated 1.8 based on 399 reviews