Kohl's Reviews

Name: Kohl's
Rating: 1.77

1.8 Rating 417 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First the store was absolutely unkept and dirty! The pickup ordering the front overpower that area that makes it uncomfortable to shop. I use to enjoy shopping there but now it’s nerve racking. Other kohls I’ve been to are not dirty and sloppy! The kohls ( in Englishtown/ Marlboro NJ)needs a manager who cares! The line to check out was so long and the self checkouts were not working so it was blocked off’”

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Posted 6 days ago

“I wanted to place an in store purchase online. A lady named Maureen was very helpful & patient. She guided me through placing my order and was able to help me place my order. All the employees I interacted with with was very helpful. I would highly recommend this store. Great Service!!!”

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Posted 1 week ago

“Kohls really made my mom smile and so happy that she shopped there for a Airfryer. The cashier Yesenia was the best she made sure we were using all and any kohls rewards that were available for my mom.So a thumbs up to Yesenia and keep up your excellent customer service skills with a smile you are the best have a great week.”

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Posted 2 weeks ago

“I’m very frustrated that you moved all Amazon snd Kohls returns to the checkout counters. Many customers in line with me are always complaining as well. Please please move the returns back to its original location. This is unacceptable and for goodness sake soon as the holidays are coming!!!”

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Posted 4 weeks ago

“Beware... I placed an online order and had free shipping. They charged me for the total order right away. First they shipped part of the order, charged me for those items again, and a $2 shipping.com charge. Then they shipped the rest of the order and charged me again for that shipment plus another $2 shipping.com charge. So at that point I was charged twice for my order plus $4 to shipping.com. Then I get an alert from my credit card company for a $16 charge from shipping.com. I called my credit card to dispute most of the charges and they immediately canceled my card fearing fraud. I'm still waiting on the second shipment. In the meantime I found a phone number and called the shipping.com at my credit cards request. This is where I really lost it... shipping.com is actually a travel company associated with Kohls. When you order online you're charged $2 for a membership deposit and if you don't cancel within 7 days you're charged the full membership price! I never agreed to join nor wanted to. They're supposed to have canceled the membership, but that credit card is canceled anyway. The downer... so far what I ordered will need to be returned. When I do the return it will be the last time I plan to do any kind of business with Kohls.”

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Posted 1 month ago

“I went to Kohl’s in Roanoke, VA on MONDAY 9/1 to return an item and the refunded amount was less than what I paid for the item. The cashier called the manager, Jeremy, to explain the discrepancy. Jeremy was rude and condescending when explaining the matter as if I didn’t understand his explanation. If Kohl’s promotes someone to be a manager, the least they should do is to teach them how to properly speak to a customer and avoid being rude. That should be the basic requirement for any employee, especially a manager. This experience makes me not want to shop at Kohl’s again.”

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Posted 1 month ago

“I went into Kohls today because I received an email stating prices that nowhere in the store existed. The items advertised at $8.99 and "$10 and under" in the email ranged from $29.99 to 49.99. I left, vowing it will be last disappointing visit. I am not surprised that the parking lot was virtually empty. What a shame Kohls has gone so far downhill. I cut up my card.”

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Posted 1 month ago

“I went to Morristown tn kohls August 29,2025 popped in to return an item on my kohls card. Had to punch in my ssn. Why why why? I’m seriously thinking of tearing my card up. The store has gone downhill for a while. I do more shopping at tjmax and belk.”

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Posted 1 month ago

“A great place to shop for a wide variety of clothes and home goods. The deals and sales are unbeatable. You can find quality items for a fraction of the original price. My only concern is the cluttered sale sections whenever those pop up.”

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Posted 2 months ago

“Because of a family urgency, I had realized I had not used my kohl's cash. I called to have it reinstated, with only a couple days over expiration date. I was told that corporate said under NO circumstances will they do that anymore. I had been a customer for over 28 years, and that had been their policy. I did not receive anything in the mail, the change was not listed on the Kohl's cash, and the woman who issued it did not mention this change. I canceled my credit card and will shop elsewhere. I was previously told that this is the third CEO in 2 years. Your store policies worked, customers were satisfied. Unfortunately, not anymore!”

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Posted 2 months ago

“Its appeal is on their sales and discounts. When you connect with the right staff member, the store experience can be very positive. The individual managers can be very knowledgeable and helpful. Consistency in store is a major issue for me. Customer service can take quite a while to resolve your problems. The quality of products on sale can be inconsistent despite the savings. Long lines have also been a frustrating experience.”

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Posted 2 months ago

“They have the low quality shoes in their stores and never the better quality then have shipping on top of it”

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Posted 2 months ago

“You sent me a 40 percent off coupon. I made an online purchase and I received a confirmation number. I received an email notice a couple of days after telling me that my order could not be filled because ran out of the product. I should have been given the 40 percent returned to me to make another purchase. When I made the purchase it stated the item was available for pickup in the store and that I would receive $5.00 after the pickup. Kohls did not do any of this. I called customer service and told I would get the 40 percent back but I did not. Very disappointed with the service I was given.”

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Posted 3 months ago

“My complaint is specifically about your "kohls mom" commercials. When are you going to change her clothes? A true shopper would have dozens and dozens of outfits. Change her clothes now.”

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Posted 3 months ago

“My order was canceled due to incorrect inventory, but the gift card I used as partial payment was not refunded. Since it was in my wallet, the gift card information disappeared once I placed the order. When I called customer service, they asked me for the gift card information and I told them it was gone. After 20 minutes, I was told it would take 24 hours to reinstate the balance. Shouldn't customer service know this without me having to spend 20 minutes on the phone. Kohl's used to be my favorite store. Now I absolutely hate it. Difficult returns even with a receipt and within return window, policy changes without informing customers, just bad store policies and untrained associates.”

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Posted 4 months ago

“I did an online order. I was out of town and couldn’t pick up by the date they said I had to pick up. It was like “that’s too bad but we can’t do anything for you. Such poor customer service.”

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Posted 4 months ago

“Working here: I am extremely disappointed with the workplace culture at this location. Many of the supervisors demonstrate unprofessional and, at times, prejudiced behavior. With the exception of one consistent and one occasional supervisor, most refuse to acknowledge or speak to certain employees, even when directly addressed. It creates a hostile and unwelcoming environment. There is an unhealthy pressure to push Kohl’s credit cards and reward memberships, to the point where employees are harassed or treated as if they have no value unless they help meet those quotas. This is not only unethical but demoralizing. Additionally, some supervisors speak to both employees and customers in a rude and condescending manner, further contributing to a toxic atmosphere. These practices reflect poorly on the company and do not support a respectful or inclusive workplace.”

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Posted 4 months ago

“I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES. Fellow consumers, BEWARE of BAIT and SWITCH . STAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM.”

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Posted 4 months ago

“I went to the Johnsburg, Ill Kohls store .. I had a pick up order from another store .. I met Sara main store manager and right off the bat .., She is incredibly knowledgeable and helpful.. and went out of her way to help me w a small hiccup.. she inquired w another store manager Jim from another Kohls store… THEY WERE ABSOLUTELY AMAZING!!! Above and truly Beyond!!! I will be a Kohls customer for Life.. this Johnsburg Kohls is OUTSTANDING ⭐️⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

“Bought 2 Nike golf polos on sale.There were about ten variations in color for this particular item only two that were on sale for half price(both of which had white as their base color)Wore each shirt one time and then washed.To my horror after washing both shirts had a yellowish stain on the collars and shoulders in identical spots.None of the other polos I washed with them had any issues.Was told by customer service that there was nothing that could be done.Obviously there was some issues with the material.Bottom line is don’t waste your hard earned money on their brand name sale items because they’re probably seconds.”

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Posted 5 months ago

Kohl's is rated 1.8 based on 417 reviews