Kohl's Reviews

"I want to give fair warning to anyone who purchases Sephora items from Kohls to JUST DON\u2019T DO IT! I purchased an 8.8 full-size tube of Kiel\u2019s Facial Fuel that arrived with an expiration date of this month. Since it has sunscreen, it\u2019s not good to use past the expiration date. I offered to take this to the UPS store to return if they would give me a prepaid label, but they refused. My only option is to take it to a store, stand in line and get my money back. I don\u2019t understand why it\u2019s my responsibility to fix their mistake. I spoke with a supervisor and they said there\u2019s nothing they can do. I\u2019ve been a Kohls customer since they opened their first store in Louisville, Kentucky, and I will never spend another dime with them. I had the supervisor close my account. That\u2019s really a great business strategy to lose all future business because of the unwillingness to send me a UPS shipping label that would probably only cost them five dollars. I even emailed photos to the supervisor to prove that I\u2019m not lying, but they didn\u2019t budge. Now I see why they have such terrible reviews. Live and learn."

"I want to give fair warning to anyone who purchases Sephora items from Kohls to JUST DON\u2019T DO IT! I purchased an 8.8 full-size tube of Kiel\u2019s Facial Fuel that arrived with an expiration date of this month. Since it has sunscreen, it\u2019s not good to use past the expiration date. I offered to take this to the UPS store to return if they would give me a prepaid label, but they refused. My only option is to take it to a store, stand in line and get my money back. I don\u2019t understand why it\u2019s my responsibility to fix their mistake. I spoke with a supervisor and they said there\u2019s nothing they can do. I\u2019ve been a Kohls customer since they opened their first store in Louisville, Kentucky, and I will never spend another dime with them. I had the supervisor close my account. That\u2019s really a great business strategy to lose all future business because of the unwillingness to send me a UPS shipping label that would probably only cost them five dollars. I even emailed photos to the supervisor to prove that I\u2019m not lying, but they didn\u2019t budge. Now I see why they have such terrible reviews. Live and learn."

"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

"I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES.\r\nFellow consumers, BEWARE of BAIT and SWITCH .\r\nSTAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM."

"I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES.\r\nFellow consumers, BEWARE of BAIT and SWITCH .\r\nSTAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM."

"I bought a pair of earrings for myself for my birthday last year and 6 months later 1 of them didn\u2019t look right. I realized the stone in it had some missing. It really upset me because I wore them everyday."

"Hi,\r\nIts very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can\u2019t get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don\u2019t care about customers."