Kohl's Reviews

Name: Kohl's
Rating: 1.77

1.8 Rating 399 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kohl's made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hackettstown NJ KOHLS - older guy cashier was rude. My 2 1/2 year old coughed from running around the store and he has asthma, and at the register, as we were done checking out, my son did the thumbs up and cashier thought he wanted to high five and he said under his breath, no, I’m not doing that bCuz you sound sick. WHAT THE HECK! Rude! And to say it to a little kid? Wear a mask buddy! You don’t know his health issue!”

Helpful Report

Posted 1 year ago

“As an employee it’s horrible. They pound you to get credits. It’s annoying and causes good cashiers to be pointed out if don’t get them”

Helpful Report

Posted 2 years ago

“I love kohls for how easy it is to return items or exchange items but ever since they remodeled and Sephora takes up half the store their clothing lines have declined and especially their clothes selection. Disappointing”

Helpful Report

Posted 3 years ago

“I returned items for Amazon and customer service was friendly and fast. She gave me a 25% coupon for store. I won’t shop there because dressing rooms are closed 13 months after start of pandemic and record low numbers. So coupon was waste of time. Customer service days depends on corporate. When are they going to get there heads out of the sand?”

Helpful Report

Posted 4 years ago

“I have been shopping at Kohl’s many years and have decided to no longer shop there. The store I shop at (Cottage GroveMN) is wonderful! However I resent having to pay shipping and handling if I don’t spend a minimum of $75 on line! I have begun to do my online shopping at Macy’s which offers free shipping to its gold and platinum customers! Oh when I called kohl’s and told the young lady I was an MVC customer she told me that free shipping had been eliminated unless you spend $75 so I’m done! Even their return policy during the pandemic was non-existent. I was able to return items for free at Macy’s! Love my cottage grove store but the online shipping and handling situation needs to be addressed.”

Helpful Report

Posted 4 years ago

“Somewhat quick pickup for online order But doesn't care taht the tree us no or little line in front and long at customer service”

Helpful Report

Posted 6 years ago

“Looks like when they are closing stores, other open stores do not either carry suitable Inventory or have discontinued items that we buy. Maybe someone should do some BI analytics”

Helpful Report

Posted 8 years ago

Kohl's is rated 1.8 based on 399 reviews