Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

Kohl's 1 star review on 6th December 2025

Anonymous

Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you need to return an item by mail Kohl's return policy is the worse- most stores especially of the quality of what you think of as the quality of Kohl's has a return policy. If you can get to one of their stores you are fine but if you need to return by mail you need to pay shipping fees - very poor customer relations.”

Helpful Report

Posted 1 week ago

“I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, "you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items." I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!”

Helpful Report

Posted 1 week ago

“Beware... I placed an online order and had free shipping. They charged me for the total order right away. First they shipped part of the order, charged me for those items again, and a $2 shipping.com charge. Then they shipped the rest of the order and charged me again for that shipment plus another $2 shipping.com charge. So at that point I was charged twice for my order plus $4 to shipping.com. Then I get an alert from my credit card company for a $16 charge from shipping.com. I called my credit card to dispute most of the charges and they immediately canceled my card fearing fraud. I'm still waiting on the second shipment. In the meantime I found a phone number and called the shipping.com at my credit cards request. This is where I really lost it... shipping.com is actually a travel company associated with Kohls. When you order online you're charged $2 for a membership deposit and if you don't cancel within 7 days you're charged the full membership price! I never agreed to join nor wanted to. They're supposed to have canceled the membership, but that credit card is canceled anyway. The downer... so far what I ordered will need to be returned. When I do the return it will be the last time I plan to do any kind of business with Kohls.”

Helpful Report

Posted 3 months ago

“I went to Kohl’s in Roanoke, VA on MONDAY 9/1 to return an item and the refunded amount was less than what I paid for the item. The cashier called the manager, Jeremy, to explain the discrepancy. Jeremy was rude and condescending when explaining the matter as if I didn’t understand his explanation. If Kohl’s promotes someone to be a manager, the least they should do is to teach them how to properly speak to a customer and avoid being rude. That should be the basic requirement for any employee, especially a manager. This experience makes me not want to shop at Kohl’s again.”

Helpful Report

Posted 3 months ago

“I went into Kohls today because I received an email stating prices that nowhere in the store existed. The items advertised at $8.99 and "$10 and under" in the email ranged from $29.99 to 49.99. I left, vowing it will be last disappointing visit. I am not surprised that the parking lot was virtually empty. What a shame Kohls has gone so far downhill. I cut up my card.”

Helpful Report

Posted 3 months ago

“Because of a family urgency, I had realized I had not used my kohl's cash. I called to have it reinstated, with only a couple days over expiration date. I was told that corporate said under NO circumstances will they do that anymore. I had been a customer for over 28 years, and that had been their policy. I did not receive anything in the mail, the change was not listed on the Kohl's cash, and the woman who issued it did not mention this change. I canceled my credit card and will shop elsewhere. I was previously told that this is the third CEO in 2 years. Your store policies worked, customers were satisfied. Unfortunately, not anymore!”

Helpful Report

Posted 4 months ago

“You sent me a 40 percent off coupon. I made an online purchase and I received a confirmation number. I received an email notice a couple of days after telling me that my order could not be filled because ran out of the product. I should have been given the 40 percent returned to me to make another purchase. When I made the purchase it stated the item was available for pickup in the store and that I would receive $5.00 after the pickup. Kohls did not do any of this. I called customer service and told I would get the 40 percent back but I did not. Very disappointed with the service I was given.”

Helpful Report

Posted 4 months ago

“My complaint is specifically about your "kohls mom" commercials. When are you going to change her clothes? A true shopper would have dozens and dozens of outfits. Change her clothes now.”

Helpful Report

Posted 5 months ago

“My order was canceled due to incorrect inventory, but the gift card I used as partial payment was not refunded. Since it was in my wallet, the gift card information disappeared once I placed the order. When I called customer service, they asked me for the gift card information and I told them it was gone. After 20 minutes, I was told it would take 24 hours to reinstate the balance. Shouldn't customer service know this without me having to spend 20 minutes on the phone. Kohl's used to be my favorite store. Now I absolutely hate it. Difficult returns even with a receipt and within return window, policy changes without informing customers, just bad store policies and untrained associates.”

Helpful Report

Posted 5 months ago

“I did an online order. I was out of town and couldn’t pick up by the date they said I had to pick up. It was like “that’s too bad but we can’t do anything for you. Such poor customer service.”

Helpful Report

Posted 5 months ago

“Working here: I am extremely disappointed with the workplace culture at this location. Many of the supervisors demonstrate unprofessional and, at times, prejudiced behavior. With the exception of one consistent and one occasional supervisor, most refuse to acknowledge or speak to certain employees, even when directly addressed. It creates a hostile and unwelcoming environment. There is an unhealthy pressure to push Kohl’s credit cards and reward memberships, to the point where employees are harassed or treated as if they have no value unless they help meet those quotas. This is not only unethical but demoralizing. Additionally, some supervisors speak to both employees and customers in a rude and condescending manner, further contributing to a toxic atmosphere. These practices reflect poorly on the company and do not support a respectful or inclusive workplace.”

Helpful Report

Posted 5 months ago

“I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES. Fellow consumers, BEWARE of BAIT and SWITCH . STAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM.”

Helpful Report

Posted 5 months ago

“Bought 2 Nike golf polos on sale.There were about ten variations in color for this particular item only two that were on sale for half price(both of which had white as their base color)Wore each shirt one time and then washed.To my horror after washing both shirts had a yellowish stain on the collars and shoulders in identical spots.None of the other polos I washed with them had any issues.Was told by customer service that there was nothing that could be done.Obviously there was some issues with the material.Bottom line is don’t waste your hard earned money on their brand name sale items because they’re probably seconds.”

Helpful Report

Posted 6 months ago

“Return policy is a joke even with a receipt. Will never be a customer at Kohl's again”

Helpful Report

Posted 7 months ago

“I had to give 1 star..NO STAR. Anyone else having issues with their Kohls card account now that they switched to CapitalOne to handle payments and accounts? I can't pay or access my account since this switch.. ZERO STARS..card cut..no more shopping at Kohls..done.”

Helpful Report

Posted 7 months ago

“It’s bad enough that I’ve had to wait over half an hour for every phone call, but Every time I call customer service, every single individual I’ve spoken to has terrible, and I do mean terrible customer service! I can’t tell you how many times I’ve been hung up on and nothing ever gets resolved. I’ve had to call numerous times for the same issue. I’m no longer going to shop at Kohl’s until they fix the phone customer service situation. And I was an avid customer for numerous years! I’m so disappointed in this company. I can see why so many people have stopped shopping there.”

Helpful Report

Posted 7 months ago

“To hard to navigate to get into store and downstairs Not enough help in household item I register area open”

Helpful Report

Posted 7 months ago

“I went looking for infant boys clothing and was very disappointed. There were so many girl’s outfits but very few choices for boys. I went elsewhere to do my shopping.”

Helpful Report

Posted 7 months ago

“Since COVID the Kohl"s store has deteriorated immensely! Store looks a mess! Also, switching over to a Capital One charge account is deplorable! When calling customer service with account inquiries, the representatives are nonprimary English speaking and hard to understand. Had to call Capital One twice to get my account straightened out and then I closed the account. Sorry Kohl's you just lost our business.”

Helpful Report

Posted 9 months ago

“I ordered something in January with the promise that it would be no later than February 3. It is still not here. It was re-ordered. I had to deal with people who didn’t speak English and I still don’t have the item and I can’t get the amount off my credit card Poor service. Done!”

Helpful Report

Posted 10 months ago

Kohl's is rated 1.8 based on 420 reviews