Kohl's Reviews

Name: Kohl's
Rating: 1.76

1.8 Rating 404 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My complaint is specifically about your "kohls mom" commercials. When are you going to change her clothes? A true shopper would have dozens and dozens of outfits. Change her clothes now.”

Helpful Report

Posted 2 days ago

“My order was canceled due to incorrect inventory, but the gift card I used as partial payment was not refunded. Since it was in my wallet, the gift card information disappeared once I placed the order. When I called customer service, they asked me for the gift card information and I told them it was gone. After 20 minutes, I was told it would take 24 hours to reinstate the balance. Shouldn't customer service know this without me having to spend 20 minutes on the phone. Kohl's used to be my favorite store. Now I absolutely hate it. Difficult returns even with a receipt and within return window, policy changes without informing customers, just bad store policies and untrained associates.”

Helpful Report

Posted 2 weeks ago

“I did an online order. I was out of town and couldn’t pick up by the date they said I had to pick up. It was like “that’s too bad but we can’t do anything for you. Such poor customer service.”

Helpful Report

Posted 3 weeks ago

“Working here: I am extremely disappointed with the workplace culture at this location. Many of the supervisors demonstrate unprofessional and, at times, prejudiced behavior. With the exception of one consistent and one occasional supervisor, most refuse to acknowledge or speak to certain employees, even when directly addressed. It creates a hostile and unwelcoming environment. There is an unhealthy pressure to push Kohl’s credit cards and reward memberships, to the point where employees are harassed or treated as if they have no value unless they help meet those quotas. This is not only unethical but demoralizing. Additionally, some supervisors speak to both employees and customers in a rude and condescending manner, further contributing to a toxic atmosphere. These practices reflect poorly on the company and do not support a respectful or inclusive workplace.”

Helpful Report

Posted 3 weeks ago

“I was looking for a Cotton Bed Sheet SET. So, when I saw an offer from Kohl's, I purchased it. To my surprise, I received a small box with 2 PILLOWCASES. I went online to see what'd happened, and I saw that I DID purchase the SET that was advertised. See pics. I chatted with an associate to no avail. Towards the end she told me that the SET is now $226, and that I had purchased $30.24 + tax for 2 PILLOWCASES. Fellow consumers, BEWARE of BAIT and SWITCH . STAY WITH AMAZON WHERE YOU CAN EASILY SOLVE A PROBLEM.”

Helpful Report

Posted 3 weeks ago

“Bought 2 Nike golf polos on sale.There were about ten variations in color for this particular item only two that were on sale for half price(both of which had white as their base color)Wore each shirt one time and then washed.To my horror after washing both shirts had a yellowish stain on the collars and shoulders in identical spots.None of the other polos I washed with them had any issues.Was told by customer service that there was nothing that could be done.Obviously there was some issues with the material.Bottom line is don’t waste your hard earned money on their brand name sale items because they’re probably seconds.”

Helpful Report

Posted 1 month ago

“Return policy is a joke even with a receipt. Will never be a customer at Kohl's again”

Helpful Report

Posted 2 months ago

“I had to give 1 star..NO STAR. Anyone else having issues with their Kohls card account now that they switched to CapitalOne to handle payments and accounts? I can't pay or access my account since this switch.. ZERO STARS..card cut..no more shopping at Kohls..done.”

Helpful Report

Posted 2 months ago

“It’s bad enough that I’ve had to wait over half an hour for every phone call, but Every time I call customer service, every single individual I’ve spoken to has terrible, and I do mean terrible customer service! I can’t tell you how many times I’ve been hung up on and nothing ever gets resolved. I’ve had to call numerous times for the same issue. I’m no longer going to shop at Kohl’s until they fix the phone customer service situation. And I was an avid customer for numerous years! I’m so disappointed in this company. I can see why so many people have stopped shopping there.”

Helpful Report

Posted 2 months ago

“To hard to navigate to get into store and downstairs Not enough help in household item I register area open”

Helpful Report

Posted 2 months ago

“I went looking for infant boys clothing and was very disappointed. There were so many girl’s outfits but very few choices for boys. I went elsewhere to do my shopping.”

Helpful Report

Posted 2 months ago

“Since COVID the Kohl"s store has deteriorated immensely! Store looks a mess! Also, switching over to a Capital One charge account is deplorable! When calling customer service with account inquiries, the representatives are nonprimary English speaking and hard to understand. Had to call Capital One twice to get my account straightened out and then I closed the account. Sorry Kohl's you just lost our business.”

Helpful Report

Posted 4 months ago

“I ordered something in January with the promise that it would be no later than February 3. It is still not here. It was re-ordered. I had to deal with people who didn’t speak English and I still don’t have the item and I can’t get the amount off my credit card Poor service. Done!”

Helpful Report

Posted 5 months ago

“Took over an hour to get some satisfaction. My order came missing a part. I contacted Kohls and received a confirmation of it being replaced free of charge and the original I can do as I please with… within minutes that replacement was cancelled. I then contacted them again and was given another number… that was an incorrect dept. They then transferred me to their fraud dept. That rep offered to give me my kohls cash back plus refund of my remaining purchase price back to my Kohl’s card. Then I asked for an email receipt and was put on hold … then I was told they can no longer do that and I can write a review and contact my CC company for a refund? I asked to speak to a manager… he offered to replace my Kohl’s cash plus $5 more but was to take up my purchase price with my CC company?! I agreed to my Kohl’s cash plus $10 more to cover my cost. He agreed… I too have been with Kohl’s for years… not anymore…”

Helpful Report

Posted 5 months ago

“part of my order never showed up after two months yet they billed me for the entire order. When I called them for the rest of my order, they gave me a partial refund and some fake Kohls cash. that is not acceptable. Their customer service is horrible and I will not recommend and will shop elsewhere.”

Helpful Report

Posted 5 months ago

“I returned 2 items 1 almost a month ago the other 1 week after that. I’m still waiting for both to be refunded. Called the customer service line and had a very hard time understanding what either person was saying to me. Now I’m being told another 7 to 14 days. This is unacceptable. I also had a kohls card which I paid off and canceled the account due to it going to Capital One. I will not shop here anymore.”

Helpful Report

Posted 5 months ago

“I ordered some socks on December 4th 21 pair which where 26.95 plus shipping well after Kohl’s Cash of 20.00 I still owed 17.01 got socks on December 18th only 7 pair. Called and they said I could take them back to the store and get a refund but the store didn’t have any in stock, they could refund me my money so I could reorder well here we are January 22nd still no refund. So I would not buy off Kohl’s. I will never buy anything again!!”

Helpful Report

Posted 5 months ago

“Their Kohl's Cash is a scam, in my opinion. I was billed for items that I later returned and they deducted $10.21 from the refund because they were deducting "a future coupon" that was issued to me for future use. I disputed it and the amount was credited- 2 weeks later it was charged back. Talking to them on the phone is painful. The reps are somewhere in Asia and are difficult to understand. I am filing a complaint with the BBB and closing my account.”

Helpful Report

Posted 5 months ago

“I will never step foot in a Kohl’s Department Store again because of their relationship with Capital One (CO). They are the credit card of Kohl’s. For years, EVERY TIME I pay my credit card bill with a check through the Postal Service, I later receive a bill for interest charges even though I mailed the check 7-10+ days before the due date. Every time I receive the interest charges, I call Capital One’s customer service and tell them to take it off. They do without argument. I wonder how many customers they do this to? I also wonder how many customers don’t want to deal with it or don’t check their bill and simply pay the interest charges? It’s a scam! Now, I see CO is being sued for very questionable business practices that cost customers an estimated $2-billion. Hmmmmm. By the way, when I called them to tell them to remove the latest interest charges I was on hold for an hour and a half!”

Helpful Report

Posted 6 months ago

“I bought a pair of earrings for myself for my birthday last year and 6 months later 1 of them didn’t look right. I realized the stone in it had some missing. It really upset me because I wore them everyday.”

Helpful Report

Posted 6 months ago

Kohl's is rated 1.8 based on 404 reviews