I went to Kohl’s in Roanoke, VA on MONDAY 9/1 to return an item and the refunded amount was less than what I paid for the item. The cashier called the manager, Jeremy, to explain the discrepancy. Jeremy was rude and condescending when explaining the matter as if I didn’t understand his explanation. If Kohl’s promotes someone to be a manager, the least they should do is to teach them how to properly speak to a customer and avoid being rude. That should be the basic requirement for any employee, especially a manager. This experience makes me not want to shop at Kohl’s again.