Kohl's Reviews

Name: Kohl's
Rating: 1.77

1.8 Rating 399 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kohl's continues to run 30% off coupons that are not good on most products in store or online. Seems like everything is excluded except their store brands. Their store brands are much lower quality than national store brands. Kohl's Cash is a total joke - you have to use it the following week (after the sale ends) or lose it. The stores are dated, disorganized, and dreary. I won't be back.”

Helpful Report

Posted 1 year ago

“I made an online purchase I receive my order. It was too small. I don’t have a car. There is no store in my city. I am disabled. I explained that over and over. I asked if the email return slip can be sent to me. I was told that my purchase had to be over $300 in order for me to get a return slip. This was not stated on the online service it wasn’t stated before my money was submitted. This is unfair. It will cost me $50 $25 each way in order for me to get my money back so I will end up with six dollars this is. Horrible as a senior citizen A disabled citizen Citizen and the person that tried to help me was working from home, and the supervisor would not even talk to me open that they would understand. This is the worst treatment I have ever received. I will never ever order or come into the store again the policy needs to be changed. Or either it should be stated online there was no customer service for me at all”

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Posted 1 year ago

“Not only did I waste 15 minutes of my life explaining the same situation to a customer representative called Ivan at Kohls customer service via a phone call, what country he was in I don't know, but afterwards I was sent a survey to fill out regarding Ivan which I did. I also put on that survey that I'd left a message with Kohls headquarters this same very morning being Thursday 7-20-23 asking quite clearly for someone to call me back. So the customer care support is useless and nobody in headquarters can be bothered to call you back either. What has this company come to?”

Helpful Report

Posted 1 year ago

“Poor selection of merchandise. Percentage off coupons not useable with many brands Tired, unattractive stores with unmotivated, uninformed associates.”

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Posted 1 year ago

“I used to shop with Mom, we loved the J Lo clothing. I bought a Neato D9 robot vacuum for Christmas gift, it had issues, so starting in February I contacted neato, finally in June they sent back the robot, still won’t even turn on….I called kohls to exchange or get a refund, as I have my receipt….they said NOPE, they only give 180 day policy…..I said but it was a Christmas gift….TOO BAD! WTHeck! Not gonna shop there any more…Zero star review!”

Helpful Report

Posted 1 year ago

“I have been a customer since 1995 and today I tried to log in to check my account and was told my husband had to log in. How ridiculous!!! This has been my account for 28 years and I am now told my husband had to sign in for me? This is an insult. He has his own account and I had mine. After trying for over 1 hour to get some answers, besides getting a new account, I canceled my account and will NOT shop there anymore. Very, very poor customer service and, besides, the quality at the stores has really gone down.”

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Posted 1 year ago

“Selling " Pride " cloths for babies ? Truly disgusting. My first credit card was kohls .. I cut it into little pieces. I won't support those who support perverts .”

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Posted 2 years ago

“I went into the store to make a payment. I have always been able to walk in, give my Soc. # and make a payment. We'll. Not anymore. So. I walked out. Called their customer service phone number to make a payment by phone. I have always used my debit card for payments. Well. Not anymore. They want your bank account information. Whichbi don't carry it me. And. I'm out of town. My payment is due TODAY and they won't accept my payments. I'm highly upset. I asked the lady on the phone if they could extend my due date for a couple days then fir the fact I've tried to pay twice and this is a huge hassle now. She said no. If I get charged a late fee, call them back maybe they could remove it. Soooo utterly TICKED OFF.”

Helpful Report

Posted 2 years ago

“Customer service is horrible, hold times are terrible. Continue to be disconnected for three days. Finally after and hour on hold and 45 minutes on chat. Reps Susan, Joseph and supervisor Sammy S.could not assist do to item now not in stock. If their hold times and disconnecting would have stopped 3 days ago. I could have received my price match as promised. The games that kohls play now are shameless!!”

Helpful Report

Posted 2 years ago

“So I had a phone interview on Thursday March 16 at 11am. Was told I wouldn't hear back until Fri as one of the managers was out of town. So I called back today sat Mar 18th and was told my application was no where to be found and that there was no record of a phone interview. Then a Gerald calls back and asked who I had it with and I couldn't remember. I asked who would be giving them and he said if I didn't write down that information then that was too bad. Gerald is one of the rudest people I have ever talked to in my life. You could not pay me enough to work for kohl's!! I will never shop there again either.”

Helpful Report

Posted 2 years ago

“Kohl's is awful I have always did my payment over the phone now you can't use debit card to make payments close down”

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Posted 2 years ago

“I called to ask a simple question. After a lengthy hold time and verifying my charge card data TWICE I got very little help from a person who spoke broken English. A time-consuming waste of life. Kohls used to be good. They are dying a slow death.”

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Posted 2 years ago

“They send you coupons, but you can never use them, you are told nope can use them..”

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Posted 2 years ago

“I'm finding that it has gone down hill, majorly. Their is no rhyme or reason to their display of women's and juniors clothing. Just a mess of clearance thrown on racks. I will not shop there till they go back to what they used to be. It's like a bargain store.”

Helpful Report

Posted 2 years ago

“I placed an order online on December 4th, 2022. We never received it. It was returned by the post office for an incomplete address. Which is funny because I ordered something the day before and received it to the same address within a week. I tried calling Kohl's customer service to see if they could help file a report with USPS since they were the shippers. I was told they can't do anything and to wait for the item to return. I was offered a 30% discount to reorder the item. This was a Christmas gift and this call was made in January. No thank you. 2/3/2023 Almost 2 months since this order was placed, still to resolution, no movement in tracking. I was a very loyal customer until this. NOW, I cut my credit card and will never shop at Kohl's again.”

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Posted 2 years ago

“The fat guy at Plainfield was extremely inappropriate. I think his name is Bob. He hit on my daughter's friend. Offered a discount to her even though she had no coupon. She said she had no coupon, he said they could work something out. Who hired this creep? I've been to this store 3 times... everytime he is a creep. Disgusting!”

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Posted 2 years ago

“company shouldn't be political”

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Posted 2 years ago

“When you buy something on line from Kohl’s and you never receive your merchandise, good luck in getting your money. It takes them forever and when you finally get the money you spent it much less in what you paid. I will never shop at the store or on line again.”

Helpful Report

Posted 2 years ago

“Absolutely the worst store ever. Do not deserve one star. Merchandise is very poor quality and anything remotely nice is never available in my size - medium or 10/12. Buyers need to buy more stock in popular sizes. We live in Florida and in December when it’s 80 degrees outside they never have any sandals or light clothes - just dark, heavy winter stuff. Associates tell me it’s because head office is in the north. Company has obviously never done any competitive research. Hard to believe they are still in business.”

Helpful Report

Posted 2 years ago

“Prices GOING up up up! NOT A DEAL IF YOU HAVE TO BUY 1 TO GET A SALE PRICE. DONT WANT 2 OF THE SAME THING! STORE HAS GOTTEN TERRIBLY OVER PRICED. 30%OFF is no bargain if the merchandise is marked up heavily”

Helpful Report

Posted 2 years ago

Kohl's is rated 1.8 based on 399 reviews