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Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the worse online ordering experience. I did my order for Christmas, I order 7 items. Once placing my orders. Kohl’s offered $5 kohl’s cash if I picked up my order. I was like sure why not. Big mistake! I had to pick up 1 items at one store. 2 items at another store across town. And the rest of my items are being shipped in 3 different days. Now one says it’s been delivered but never received… I will never order from this company again. That’s a lot to say since I do all my shopping online.”

Posted 1 year ago

“I am now in the process of returning all merchandise that I have recently purchased. Kohls had previously issued me a refund in the form of a check. I took the check to my banking institution to be cashed and only later discovered Kohl's did not honored the check. My bank charged me for the returned check and an additional service fee. Not only do I not have the merchandise but it is as though I have paid triple the pricing and Kohl's get the merchandise returned for free. Calling over the phone is ridiculous. Poor customer service. I will no longer shop at Kohl's and will be canceling my card.”

Posted 1 year ago

“Worst customer service-- they don't answer their lines, they transfer you to unmanned phone numbers, and they are unreasonable. I hate this store and will never spend money here again.”

Posted 1 year ago

“This is the worst store that can exist, I bought an article at a special price and after a month of not sending me the article, they told me that they would refund my money so that I could buy it again at a higher price.”

Posted 1 year ago

“DO NOT EXPECT GREAT THINGS FROM KOHLS!!! I ordered a linen kitchen valance to match my living room curtains as my place is combo kitchen/living room. They were discounted for black Friday, I used my 20% off, and Kohl's cash. To get free shipping, I got a shirt and socks I didn't need. I obviously changed my address with them because I got my statement in the mail here. Yet, they shipped my curtains to PA. 😡 I tried live chat, useless! I called Kohl's. Their response: If they cannot get the order stopped and returned to them during transit, there is not anything they can do. No refund 🤬!!! When I threatened to pay off the card, cancel it, and never shop at Kohl's again, they said they would credit the curtains, but it would take at least one month. Not helpful. Since I got them via the aforementioned discounts, I cannot rebuy them, and I lost my Kohl's cash. I request a refund for the shirt/socks I only ordered to meet the free shipping because they have not shipped yet. Kohl's refuses to give me a refund, saying they can't, until the above order is resolved. Seriously, Kohl's refuses to refund items that never shipped. As usual, the people with whom you are trying to communicate are from another country. I asked to talk to a supervisor, on hold ....... After a period of time, the woman comes back and says, "it will be a 30 minute hold to speak to a supervisor". Sure! Been there, done that before. Needless to say, I WILL NEVER GIVE KOHL'S ANOTHER DIME OF MY MONEY!DO NOT EXPECT GREAT THINGS FROM KOHLS!!! I ordered a linen kitchen valance to match my living room curtains as my place is combo kitchen/living room. They were discounted for black Friday, I used my 20% off, and Kohl's cash. To get free shipping, I got a shirt and socks I didn't need. I obviously changed my address with them because I got my statement in the mail here. Yet, they shipped my curtains to PA. 😡 I tried live chat, useless! I called Kohl's. Their response: If they cannot get the order stopped and returned to them during transit, there is not anything they can do. No refund 🤬!!! When I threatened to pay off the card, cancel it, and never shop at Kohl's again, they said they would credit the curtains, but it would take at least one month. Not helpful. Since I got them via the aforementioned discounts, I cannot rebuy them, and I lost my Kohl's cash. I request a refund for the shirt/socks I only ordered to meet the free shipping because they have not shipped yet. Kohl's refuses to give me a refund, saying they can't, until the above order is resolved. Seriously, Kohl's refuses to refund items that never shipped. As usual, the people with whom you are trying to communicate are from another country. I asked to talk to a supervisor, on hold ....... After a period of time, the woman comes back and says, "it will be a 30 minute hold to speak to a supervisor". Sure! Been there, done that before. Needless to say, I WILL NEVER GIVE KOHL'S ANOTHER DIME OF MY MONEY!”

Posted 1 year ago

“I was very disappointed with kohls.com. To celebrate my two year anniversary of being cancer free I decided that I was going to order some things for myself to make me feel good. It had been a rough time and I needed to feel good about myself again. They were all shoes. Seven pairs to be exact which was highly unusual for me to even consider. I only ever wear tennis shoes but this was different styles of ankle boots. I was so excited because I never wear dress shoes but I decided it was time. This was a special occasion. I had three different UPS tracking numbers. I received the 1st package then I received the 2nd package the 3rd package the UPS tracking stated “shipper created a label UPS has not received the package yet” All of this was ordered at the same time but yes there were 3 different tracking #’s. I called UPS To discuss the problem they said I needed to discuss it with Kohl’s they never sent UPS the package. That was fine I had all of my receipts from the two packages I had received. The order # and All my emails. Dates and times of the deliveries and what was and wasn’t in each box. I called Kohl’s I told them I had The tracking numbers. I told the customer service representative who identified himself as 189J on 11/28/22 at 6:10pm That I had received 2 packages the 1st one had had 2 pairs of shoes in it which shoes and the SKU #’s. The other had one pair of shoes in it and gave him the name and SKU # of that one. The last tracking number which would’ve contained 4 pairs of shoes I did not get and I read to him what the UPS tracking said. I gave him the names and SKU #’s and the amount of each that I did not receive. He said that he would re-order the missing shoes and I will get an email shortly with a new order number as verification. Plus he verbally gave me the order # and told me exactly what he was going to order and the amount of each. He apologized for the order not being sent. I thanked him so much for his help I was so excited I was finally going to get my shoes. I received the email a little while later with my new order number. And it was incorrect he ordered me 3 pairs of shoes that I had already received an 1 pair that I hadn’t it was supposed to be the opposite. It was supposed to be what he had told me it would be. I just wanted to cry I thought really I have to go through this again. At 6:55 PM I called customer service again this time I reached customer service representative 16NJ. This gentleman I will never forget!! I really can’t call him a gentleman he told me he couldn’t fix the order because it had been “fulfilled” I didn’t understand. The package hadn’t been packed. There was no tracking # all they had to do was cancel that order and reorder it correctly. Sorry. He said. That’s not how it is done said customer service representative 16NJ. I begged him to talk to a manager he refused I begged him to look at my previous order number because I knew that representative 189J had told me that he was going to put a comment in there about the problems that I had. He refused. Well our nice new representative number 16NJ he didn’t care. He just said you get what you get. Well guess that’s what is going to happen I didn’t have the strength left in me to argue with him. I was heartbroken I finally said now I remember why I had given up my Kohl’s card to begin with it was their bad customer service and I stopped shopping there. At this point now well I have $30 in Kohl’s cash coming to me and honestly it doesn’t make me happy it makes me sad because all I wanted to do was treat myself to something nice for a very important anniversary. And customer service representative 189J and 16NJ ruin that for me. Kohls.com let me down. If this order actually shows up I will be surprised. The kohls card. Well that will more than likely never be used again unless another store other than kohls will accept it. How could you Kohls.com. I am so disappointed 😢. You turned what should have been an exciting time to be celebrated into such an ugly experience!!!!”

Posted 1 year ago

“Never, ever again will I order from kohls.com. Back in September I ordered a pair of sandals and they were too large. Since they were on sale, I ordered them in a smaller size and then returned the larger ones. I still have yet to see my refund. It is now the end of November and today I made my 3rd phone call to customer service. Again I've been promised the refund has been processed. We'll see. NEVER AGAIN!”

Posted 1 year ago

“Kohls truly is bottom of the barrel. They never have certain things in stock. I did have a Kohls credit card however, I didn't use it often enough for Kohls liking so they closed my account. Fine. Screw you! I haven't shopped there in a while without my card but was looking for some jeans. As usual, they don't have them any any of the 3 stores near me.”

Posted 1 year ago

“I ordered over 400.00 worth of merchandise. Fought like hell to get my 70.00 cash and never received. Went to store didn’t help and online they never replied. It’s back to JCP for me!!”

Posted 1 year ago

“This has got to be the absolute worst website in existence! Can't get the cart to keep the items, can't get the correct pricing, can't apply the discount. Ridiculous always like this, not just black Friday. I deleted my order and I'm never using this store again.”

Posted 1 year ago

“Ordered clothes and everything came with security tags. Placed order in line due to busy work schedule when I called the lady was very, very rude on phone and said it happens all the time. So I told her I’d need to send back “she said do what ever you what” first and last time I do business with kohl! I had even paid extra on shipping to arrive by specific time frame ! Worse customer service and carelessness in shipping”

Kohl's 1 star review on 25th November 2022

Posted 1 year ago

“I’ve read over and over about how you can’t cancel an order until you receive it even though you don’t receive the item. Happened to me too. They think we are stupid and their tactic to stahl and maybe we won’t cancel I’d what they are hoping for. Not going to happen ! No delivery thus far and nobody at kohls can tell me where my item is or when it will be delivered!”

Posted 1 year ago

“I ordered an item online. I tried to cancel immediately and was told I could not and that I had to wait to receive the package. Then go through a long procedure to cancel and return the item.”

Posted 1 year ago

“I first started shopping at kohls way back in 1999! Over the years, their products and services have declined significantly. I have had local store clerks make many mistakes and the same goes for online shopping help. I can never find anything in my size in the store. So I ordered 4 pairs of jeans and I needed them soon as I was going out of the country. It was $20 shipping and if I returned, I would lose it. So I called and the lady promised she was going to make it $10. Also I was getting kohls dollars so it'd all work out. Well, none fit and I returned everything after I got back from overseas. I tried calling several times as the bill amount was wrong. Always went to stupid automated system. Finally I called and got Lisette who was new and was very bad at communicating. After 45 mins!, she said she'd remove the late fees and shipping charge. After that, I made my payment and THEN she tells me I still owe shipping charge of $20 which only customer svc could remove. Listen to the recording if you don't believe me! If I still owed 20 for shipping and I owned 17 for actual purchase, how come I just paid $19.50 I asked? she couldn't explain anything. She transferred me to cust svc who was supposed to help me remove shipping charges but while I am talking/explaining the mess, he just cut me off and I got the survey!! So I gave them 1 (the worst) for all Qs. After almost an hour, now I am back on their line waiting for 20 mins to speak to someone and listening to bad music, no response yet! what the hell is going on with Kohls lately that they've gone to this low level of service? To boot, the glasses were supposed to cost me $11 but store clerk (who has made mistakes in the past at that store) has charged me $17! At this point, I was fed up and I paid the 19.50 but why do I still owe shipping charges and if so, how come she took only 19.50 instead of 39.50??? I am yet to get someone to explain this mess. Lastly, when I called back customer service, it asks me to press 1 to send fax, 2 for voicemail etc!! Then it makes me wait and 20 mins later, it asks, "press 1 to rering your party"!! wth?!!! I WILL NO LONGER SHOP AT KOHLS!!”

Posted 1 year ago

“Kohl's order site is the most difficult site I've tried to navigate.”

Posted 1 year ago

“I have been with Kohl's a long time. But don't like that you can't use coupons on everything!! I had a 40 er cent off today but could not use it on Jurassic Park power wheels That was a $350 dollar purchase!! Need to change exclusions on coupons!!! Why have coupons if you can't use them!!”

Posted 1 year ago

“Kohl's website is the worse. It's hard to navigate...it tells you you have discounts but you can't use them...it tells you that you can pick your item up, but then says it's not available by the time you get ready to pay...and if you don't watch closely, you will pay before you notice the change...then it's too late, because once they get your payment, you can't change anything without going through days of waiting to fix your problem.”

Posted 1 year ago

“When I got in line to check out there were 2 customers ahead of me. 15 minutes later there were STILL 2 people ahead of me. Checked out and gave the clerk my coupon code. She charged my card but never scanned the code. Asked her about it and said she didn't see it when it was right next to her hand on the counter. Asked to have it adjusted but evidently she couldn't do that. Waited for another 5 minutes and still no one to help her. Took the items and receipt to Customer Service. Asked to simply return all but one item as I was understandably angry. They returned them and I said I wanted the discount applied to the one item I was keeping. When they did that it adjusted the price on the returned items also so I was paying $10+ for things I didn't have!! Tried explaining it and got 3 blank stares and a rude response when I said just return the last item and I will leave and never come back.”

Posted 1 year ago

“Kohl's as a company is HORRIBLE. I've had a Kohl's card for several years and never mis6a payment bc I am on autopay. I got a 30 day late on my credit so I called them and was escalated to a manager. She told me they had recently changed computer systems and It kicked a lot of people off of autopay and thet she would have it removed and took away my late fee. Now they refuse to take it off stating I should have paid more attention. REALLY? Then why offer autopay if I have to check every month to make sure Kohl's system works correctly? HORRIBLE COMPANY”

Posted 1 year ago

“Purchased sale item, item was reduced in price within 8 days according to policy I was within 2 weeks or 14 days to qualify for the price adjustment, but the store would not honor the adjustment stated it was 7 days not 14 when I called customer service they agreed it was 2 weeks but could not help me. Suggested I return item according to the 180 day return policy. Very frustrating and time consuming.. Will return item and get my money back and go somewhere else.”

Posted 1 year ago

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Kohl's is rated 1.8 based on 356 reviews