Kohl's Reviews

1.8 Rating 354 Reviews
19 %
of reviewers recommend Kohl's
1.8
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
Happy?Kohl's in Burleson Texas is horrible, I dont know who their buyer is but they should be fired.Before Covid I used to buy a lot of my work clothes there(I work at a bank),now pretty much all they have is athleisure and clearance, which is about half of the store. Not all middle aged women who work can wear that stuff to work.Rarely do I purchase anything there anymore,just disappointment after disappointment. They really look like the Good Will store anymore.
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Posted 1 year ago
Worst website I have ever used.
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Posted 1 year ago
Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service. Know your workers on the jewelry dept they can learn the basic of customer service
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Posted 1 year ago
Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service. Know your workers on the jewelry dept they can learn the basic of customer service
Helpful Report
Posted 1 year ago
I had a pick up curbside and the Wi-Fi wasn't working on my phone I broke my leg a couple of days ago and had to send my 10-year-old grandson inside he was directed to customer service and they helped him retrieve the package I do appreciate the Lakeland kohls customer service for helping my grandson today 7/16/21 around 11:30-12:00 today thanks for your assistance it made him feel great it made me feel great that he was able to do it as well with your assistance
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Posted 2 years ago
Cheated me out of money
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Posted 2 years ago
Cheated me out of money
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Posted 2 years ago
I received my online order in two different shipping; however, they used FedEx, which was excellent delivery.
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Posted 3 years ago
Easy to order. Returns and online pick ups can b a pain depending on which gal you get.
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Posted 4 years ago
I love that kohls lets you earn reward points and kohls cash on all purchases. I wish they would allow free shipping on any order amount when paying with their store credit card, otherwise I am happy.
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Posted 5 years ago
Easy to shop online as I can pick up items at my local store and returns are even easier at the store. They have a great selection and very convenient.
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Posted 6 years ago
I ordered yesterday morning and chose to pick up one of my items and had the others shipped- my store pick up item was ready within two hours and I just received my shipment notification for the other items!
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Posted 6 years ago
Kohl's is rated 1.8 based on 354 reviews