Kohl's Reviews

Name: Kohl's
Rating: 1.77

1.8 Rating 399 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In store service to return and reorder a product was challenging to say the least. The associate could not figure it out because i had used a coupon on the first one. I Just needed an exchange on the same item judt for a different size , she said she could not reorder the item for me but that i would have to do it and then return the original item. When i called customer service the associate was trying to help me but in the middle of the call it switched me to a survey. The phone tree options do not work well , had to go through that again ...not user friendly. Had to call a second time finally got an associate( Tristan from the Philippines) to help me out. Call went great. However, should not have to call service to help me when the in store associate should have be able to assist In the first place. Frustrating... The experience should have been easy for the customer.”

Helpful Report

Posted 1 month ago

“New store just opened in our town, and my husband and I went in on Saturday 3/29/25. As a brand-new customer, we were unfamiliar with how Kohl's cash works. The total bill was just cents away from another $10 Kohls cash. I quickly grabbed an item close by and asked the cashier to add. Unfortunately, he already hit total, and they had to get a manager. After about 15 minutes of messing around, the additional $10 coupon was printed. So, one visit produced two coupons. These expire quickly, so I went in yesterday to shop and redeem them. After the cashier hit total, I was informed that only one coupon is allowed per purchase. I asked for one item to be removed from my order so I could redeem the other coupon. The manager came over again to help, and my $30 Kohl's cash coupon only rang up as $24. When I pointed this out, she got out her calculator and started figuring the friends and family discount into it. She told me that the total is absolutely correct. For a $6 difference, I was not going to waste any more of my time and I just left. Shame. I will not be going back over this $6 and they just opened. There are too many other options available, and I am not shopping at a place where the math doesn't math, and they rely on customer stupidity to make money. Joann Fabric did the same thing with their pricing and coupons and look where they are now...”

Helpful Report

Posted 1 month ago

“I don't think I should have to use a credit card to get a sale price and I think you are over priced unless it's on sale.”

Helpful Report

Posted 1 month ago

“Kohls used to be one of my favorite stores , but in the last year or so, this store has become an EPIC fail ! The store(s) have become unorganized by department , the coupons they send apply to NOTHING anymore , and the final straw : their Kohls card is now Capitol One . Less of a fan than before !!!!”

Helpful Report

Posted 4 months ago

“I was searching for items. I’ll wanted to store pick up in the store today . Unfortunately the filters did not work because shipping still came up.”

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Posted 5 months ago

“I just had 4 mens flannel shirts delivered that I bought online from Kohls. The ad clearly states the shirts have a button down collar but when I opened the package they are not button down shirts. None of them have a button down collar. Now I have to decide if I want to return them and try again, (maybe the next ones I order will also have an ad that doesn't correctly describe the item. Very unhappy.”

Helpful Report

Posted 2 years ago

“Ordered 3 items at once that were sent separately. My issues are with the packaging and sizing on the dress pants. Very lightweight blouses came, one in a huge box and the other in a very large bag, no fillers. The pants arrived in an appropriate bag. They were marked size 10 but were larger than 12s. Have to go back but no free returns like Amazon! Just venting, don’t expect anything to be done. Just want to say ORDER AT YOUR OWN RISK!”

Helpful Report

Posted 2 years ago

“Kohl’s has not made any effort to help me knowing if, the $25.00, Kohl’s gift card, I sent my granddaughter, has been used. She never received it. It was either stolen or delivered to the wrong address for which, the person did not mark it “wrong address” and stick it back in their mailbox. Either way…I have all the needed info to determine the outcome but, Kohl’s is NO HELP!!!.”

Helpful Report

Posted 2 years ago

“The store in Turlock ca is so messy and really not well managed. I am a 30 year store manager of 14 million dollar retail stores and I realize times are tough. But clean your stores. You are selling higher priced clothing in a yard sale environment. Very poor customer service and it’s a tragedy.”

Helpful Report

Posted 2 years ago

“This review covers customer service, price, returns AND refunds. Kohls failed on all counts. My daughter ordered an item from Kohls for me to give my grandson for his birthday. I paid her for it. The item shipped to me so my grandson wouldn't see it. There was very little info on the box - just Hover something. That's it. Nothing else. I didn't open the box because I wanted to wrap it. I had every expectation that what was ordered would be delivered. My husband, mother-in-law, son and I were all sick with Covid when my grandson had his birthday. So, we celebrated late. My grandson opened the box and it was NOT what we ordered. It was an accessory to what was ordered. My daughter called Kohls Customer Service right away. She spoke with a woman who didn't speak English very well which meant the call was a long one. The item we ordered was some sort of "special" item and was no longer available. The lady refused to price match the item, which was purchased on sale, with a similar item. I paid about $66, but a similar item through Kohls was over $120, almost double what I paid!! The correct item was ordered. Kohls shipped the WRONG item. They should have price matched a similar item to replace THEIR mistake. It isn't right that we have to pay a higher price because of their mistake. All the Customer Service Rep would do was refund the credit card. So, my grandson did not get his hoverboard for his birthday. How sad!! We now have to order one from somewhere else at a higher price. Kohls should have refunded the money paid and price matched a similar item. It was not our fault they shipped the WRONG item. Because of THEIR mistake, I lost out on a good deal and my grandson now has to wait much longer to receive his birthday present. I have to blow my budget to get it for him. He was so excited when he thought he was getting the hoverboard. I can't let Kohls' mistake and poor customer service ruin an 8 year olds birthday. I am SO disappointed in Kohls! I have shopped in their stores since they opened in central Iowa. I CERTAINLY will not order from them again - might not even shop in the store any more. After reading so many negative reviews about Kohls, I expect they will be the next big store to file bankruptcy.”

Helpful Report

Posted 2 years ago

“Went into store in Temple Texas. Difficult to find prices, sizes and departments. No employees around to help. Couldn’t wait to get out of there! Also hot and stuffy”

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Posted 3 years ago

“Kohls customer service is IMPOSSIBLE to reach. Online orders are ALWAYS a mess! In store is ok. Won't shop here as much if at all.”

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Posted 3 years ago

“The Wappingers falls store was a mess, only one cashier. I was waiting online then got fed up and walked out. Ordered from Amazon, better step up your game”

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Posted 3 years ago

“I went into Kohl's to get one item for someone and had to stop many times due to the fact I was hurting so bad. You don't have electric carts for the disabled and you should have doors that will automatically open. I wanted to shop for other items, but wasn't able to. I usually use a shopping cart to brace me up, but you don't have those either. It seems that you don't want disabled people and elderly shopping at your stores. I gave two stars due to the fact the cashier was very nice.”

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Posted 3 years ago

“Women's Gloria Vanderbilt Amanda High-Waisted Bootcut Jeans I always buy these jeans. I bought another pair because they were almost half off the regular price. This time the pair was not even close to being a "boot-cut" The bottom was greatly flared at bottoms. Tag says bootcut. I am very disappointed.”

Helpful Report

Posted 3 years ago

“Kohls WALLET is a joke. Will probably lose my 10.00. Talking to a live person to help me is impossible. Give me a printed coupon any day. Shop there less and less. Only really went there was for CHAPS. .”

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Posted 3 years ago

“I shop on-line a lot now that I’m getting older. Kohl’s has the absolutely worst website I have come across. It’s actually gotten worse over time. I’ve quit bothering to shop Kohl’s on-line because other store sites are more consumer friendly.”

Helpful Report

Posted 3 years ago

“Sales not marked, prices are extremely high today, zero sales on back to school. You kids shoes selection is terrible. No where for kids to sit to try on shoes had to sit on floor (not very sanitary) worse than sitting and touching a seat but instead made to touch nasty carpet. One line for entire store check out and no employees available for questions, understaffed!”

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Posted 4 years ago

“This is my first online shopping experience at Kohl's. I bought a pair of nike's for my daughter and sadly I received a USED pair of shoes with dirty soles. Disappointed in their quality control. I won't be shopping here again.”

Helpful Report

Posted 4 years ago

“Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's.”

Helpful Report

Posted 4 years ago

Kohl's is rated 1.8 based on 399 reviews