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Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just had 4 mens flannel shirts delivered that I bought online from Kohls. The ad clearly states the shirts have a button down collar but when I opened the package they are not button down shirts. None of them have a button down collar. Now I have to decide if I want to return them and try again, (maybe the next ones I order will also have an ad that doesn't correctly describe the item. Very unhappy.”

Posted 1 year ago

“Ordered 3 items at once that were sent separately. My issues are with the packaging and sizing on the dress pants. Very lightweight blouses came, one in a huge box and the other in a very large bag, no fillers. The pants arrived in an appropriate bag. They were marked size 10 but were larger than 12s. Have to go back but no free returns like Amazon! Just venting, don’t expect anything to be done. Just want to say ORDER AT YOUR OWN RISK!”

Posted 1 year ago

“Kohl’s has not made any effort to help me knowing if, the $25.00, Kohl’s gift card, I sent my granddaughter, has been used. She never received it. It was either stolen or delivered to the wrong address for which, the person did not mark it “wrong address” and stick it back in their mailbox. Either way…I have all the needed info to determine the outcome but, Kohl’s is NO HELP!!!.”

Posted 1 year ago

“The store in Turlock ca is so messy and really not well managed. I am a 30 year store manager of 14 million dollar retail stores and I realize times are tough. But clean your stores. You are selling higher priced clothing in a yard sale environment. Very poor customer service and it’s a tragedy.”

Posted 1 year ago

“This review covers customer service, price, returns AND refunds. Kohls failed on all counts. My daughter ordered an item from Kohls for me to give my grandson for his birthday. I paid her for it. The item shipped to me so my grandson wouldn't see it. There was very little info on the box - just Hover something. That's it. Nothing else. I didn't open the box because I wanted to wrap it. I had every expectation that what was ordered would be delivered. My husband, mother-in-law, son and I were all sick with Covid when my grandson had his birthday. So, we celebrated late. My grandson opened the box and it was NOT what we ordered. It was an accessory to what was ordered. My daughter called Kohls Customer Service right away. She spoke with a woman who didn't speak English very well which meant the call was a long one. The item we ordered was some sort of "special" item and was no longer available. The lady refused to price match the item, which was purchased on sale, with a similar item. I paid about $66, but a similar item through Kohls was over $120, almost double what I paid!! The correct item was ordered. Kohls shipped the WRONG item. They should have price matched a similar item to replace THEIR mistake. It isn't right that we have to pay a higher price because of their mistake. All the Customer Service Rep would do was refund the credit card. So, my grandson did not get his hoverboard for his birthday. How sad!! We now have to order one from somewhere else at a higher price. Kohls should have refunded the money paid and price matched a similar item. It was not our fault they shipped the WRONG item. Because of THEIR mistake, I lost out on a good deal and my grandson now has to wait much longer to receive his birthday present. I have to blow my budget to get it for him. He was so excited when he thought he was getting the hoverboard. I can't let Kohls' mistake and poor customer service ruin an 8 year olds birthday. I am SO disappointed in Kohls! I have shopped in their stores since they opened in central Iowa. I CERTAINLY will not order from them again - might not even shop in the store any more. After reading so many negative reviews about Kohls, I expect they will be the next big store to file bankruptcy.”

Posted 1 year ago

“Went into store in Temple Texas. Difficult to find prices, sizes and departments. No employees around to help. Couldn’t wait to get out of there! Also hot and stuffy”

Posted 1 year ago

“Kohls customer service is IMPOSSIBLE to reach. Online orders are ALWAYS a mess! In store is ok. Won't shop here as much if at all.”

Posted 2 years ago

“The Wappingers falls store was a mess, only one cashier. I was waiting online then got fed up and walked out. Ordered from Amazon, better step up your game”

Posted 2 years ago

“I went into Kohl's to get one item for someone and had to stop many times due to the fact I was hurting so bad. You don't have electric carts for the disabled and you should have doors that will automatically open. I wanted to shop for other items, but wasn't able to. I usually use a shopping cart to brace me up, but you don't have those either. It seems that you don't want disabled people and elderly shopping at your stores. I gave two stars due to the fact the cashier was very nice.”

Posted 2 years ago

“Women's Gloria Vanderbilt Amanda High-Waisted Bootcut Jeans I always buy these jeans. I bought another pair because they were almost half off the regular price. This time the pair was not even close to being a "boot-cut" The bottom was greatly flared at bottoms. Tag says bootcut. I am very disappointed.”

Posted 2 years ago

“Kohls WALLET is a joke. Will probably lose my 10.00. Talking to a live person to help me is impossible. Give me a printed coupon any day. Shop there less and less. Only really went there was for CHAPS. .”

Posted 2 years ago

“I shop on-line a lot now that I’m getting older. Kohl’s has the absolutely worst website I have come across. It’s actually gotten worse over time. I’ve quit bothering to shop Kohl’s on-line because other store sites are more consumer friendly.”

Posted 2 years ago

“Sales not marked, prices are extremely high today, zero sales on back to school. You kids shoes selection is terrible. No where for kids to sit to try on shoes had to sit on floor (not very sanitary) worse than sitting and touching a seat but instead made to touch nasty carpet. One line for entire store check out and no employees available for questions, understaffed!”

Posted 3 years ago

“This is my first online shopping experience at Kohl's. I bought a pair of nike's for my daughter and sadly I received a USED pair of shoes with dirty soles. Disappointed in their quality control. I won't be shopping here again.”

Posted 3 years ago

“Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's.”

Posted 3 years ago

“Online ordering is easy but dealing with customer service took a lot of time. My problem has still not been resolved.”

Posted 5 years ago

“Nothing improved”

Posted 6 years ago

Kohl's is rated 1.8 based on 356 reviews